Nevada State Bank | Rainbow/Lake Mead Branch N Rainbow Blvd, Las Vegas

Nevada State Bank | Rainbow/Lake Mead Branch Reviews

• I

  Iavor & Kevin SC
  1

  I have been with this bank for over 10 years and finally thinking of closing my account. Be aware. ATM will take your money and not deposit it. Dispute that your money was not deposit and tell you there is nothing they can do because there is no money found in the ATM. Yes exactly what I was told from the their dispute department. And we are talking about very large amount. This is still under investigation due to filing 2nd dispute. The worst experience ever.

  Response from the owner

  Thank you for your feedback regarding your experience with Nevada State Bank. We sincerely apologize for the frustration this situation has caused you. We understand our Branch Manager at the Rainbow office has already spoken with you, and helped resolve this issue.

• R

  Raymond Belton
  5

  I visited this location on two occasions and each time was treated genuinely though I'm not their customer I was with family and observed the outstanding way we were treated by the vice president Teresa Cody. MS Cody has the unique ability of making you feel like you're"Jed Clampett" regardless of the amount of funds you are dealing with or even if you are their customer or not. You get 5 star treatment here at this Location..I would also like to mention The Branch Service Manager Nancy Gonzalez for her Patience and Kindness in dealing with customers. For the best experiences with NSB this is the Branch you want to do business with Hands Down!!!

• N

  Nicholas Montana
  5

  Wow!!! They really raised the bar on personal Banking at this location. A busy location but somehow still has that small bank feeling with one on one customer service. The staff is ALWAYS professional and polite no matter what!!! The other Main Street banks could learn a lesson or two from this branch. Sincerely a grateful customer...

  Response from the owner

  Mr. Montana, thank you for your compliment about the Rainbow branch. We will be sure to share this with the team! Thank you for your business, we appreciate you.

• T

  Travis Shetler
  5

  Desiree Diliberti is fantastic!! I went in late in the day to open new business accounts. Ms. Diliberti was pleasant, helpful and efficient. She stayed late and went out of her way to get my accounts squared away. I have had banking experiences on both ends of the spectrum. Waking in with no appointment, late on a Monday, and without all of the necessary documents; I was braced for a challenging attitude. All I received was help, guidance and an attitude of “Welcome to Nevada State Bank.” I could not be happier and I am very appreciative of her efforts. Try and find that at one of the Big Banks!

  Response from the owner

  Thank you for your kind words and for sharing this story with us. We will be sure to share with the rest of the team. Thank you for your business!

• A

  Alex W
  5

  I deliver mail here, and I am always greeted and treated kindly. Very receptive staff who, from what I've seen is always helping anyone who comes in and gives them there full attention. The office staff has always been kind. Definitely a banking institution worth checking due to their staff and customer service. That's key for me atleast.

  Response from the owner

  Thank you for the nice comments, Alex! We will make sure to let the team know.

• K

  Kathy Jiji
  5

  I love this bank! Desiree Diliberti was my personal banker at the 1921 North Rainbow Blvd branch. She helped me with a personal loan as well as apply for a low-interest credit card. I was amazed at how fast and easy she made it. Desiree was courteous, very knowledgeable and patient in explaining everything. Nevada State Bank is lucky to have her and I will recommend Desiree to everyone I know

  Response from the owner

  Dear Kathy, Thank you for sharing your experience with us. We appreciate the kind words and will be sure to share this with Desiree and the branch team. Thank you for your business!

• J

  Jean Cooksey
  1

  Never enough staff. I have been ignored in the drive through. There are many people waiting for a teller. This is every time I’ve come in since July of 2020. I don’t understand chronic understaffing.

  Response from the owner

  Thank you for taking the time to share your experience with us. Unfortunately, the branch staff has been low. We understand that your time is valuable, and this is certainly not the experience that we strive to provide our clients. We sincerely apologize for the long wait. We also understand our Rainbow and Lake Mead Branch Manager has reached out to you directly to address your concerns. Thank you again for sharing this, as client feedback is very important to us.

• G

  Georgiann Uncles
  1

  For 25 yrs a customer, was 32 cents over drawn and was slapped with 35 dollar over draft fee. Manager still charged me after discussion.

• A

  Angel Grunt
  5

  Outstanding Place to Bank... ALL Employees are Respectful and Knowledgeable... Noteworthy...

• X

  X C
  5

  Excellent bank. Very easy to work with.