Neighborhood Trust Federal Credit Union St Nicholas Ave, New York

Neighborhood Trust Federal Credit Union Reviews

• M

  Maite D. Nova
  5

  They have your back when when you need someone to support you. Everything from your NYCID to loan to cover your child’s medical expenses or to refinance your existing high interest debt. The care and concern this place has for its people is how personal banking should be. I highly recommend joining NTFCU. They are a game changer and your financial ally.

• C

  Chelsea Lim
  5

  Place is wonderful. I only went to get my NYC id - I didn't use the services the credit union offers. But the people occupying the space for NYC id applications (resident id that grants discounts and memberships on NYC activities) were great. They were super helpful and funny, even. What a great service provided to our communities. Easy to find, right off the A train @168 and on an obvious corner off 166&st nic.

• N

  Noel Melendez
  1

  I paid off an account in June. My original bank said the money was withdrawn, but NTFC can figure out where it went…I’m still waiting for Isaac to tel me but every time I call he says”I’ll call you back” and it never happens.

  Response from the owner

  Hello Noel, we sincerely apologize for this inconvenience, and we thank you for your patience while this matter gets resolved. Our team will be in touch with you soon. If you need immediate assistance, please text us at 212-740-0900, and a member representative will contact you.

• L

  LEAH KING
  1

  You will never ever speak to a real human this bank is a joke - they text you !!! This is how they communicate, they text you ... they make you play the telephone olympics just to speak to some virtual assistant that’s likely a rude bi..:. And then if they feel like it they text you - please review all of your options before you come here they close most of the working day so u can’t access your own money and they don’t answer the phone if u want to text your bank and get the run around put on your dancing shoes cuz they play all the games - just not a good bank - nine of those numbers lead you any closer to resolution I don’t even keep money in there at this point

  Response from the owner

  Hello Leah, Thank you for your review. I'm sorry to hear you've had a frustrating experience reaching us. I appreciate you bringing this issue to our attention. We are committed to improving the way our staff serves our members. We will be reaching out to you; until then, my sincerest apologies.

• W

  Willy Gil
  5

  I went there to apply for the IDNYC. Very fast and professional. In and out in 10 minutes.

• B

  Bo Ale
  1

  Terrible service over the phone and lucky the person that can talk to a real person. Doesn't even have no type of benefits towards credit...

  Response from the owner

  Hello Bo, we are sorry we have not connected on the phone. We understand this can be frustrating; to properly assist you, text us at 212-740-0900, and one of our member service representatives will give you a call.

• M

  Mike Berrios Media LLC
  5

  Customer and member friendly environment. Great establishment to work with.

• E

  E. De La Cruz
  5

  Personal service with an extremely helpful and capable staff. Valuable experience that is not found in large commercial banks.

• V

  Victor Renard
  1

  I need to know if there is a Brooklyn New York location ? Exactly how many New York locations are they ??

  Response from the owner

  Hi Victor, Neighborhood Trust Federal Credit Union has one branch. We are located at 1112 St Nicholas Ave (166st), New York, NY 10032

• J

  Jose Castillo
  5

  I'm having we theme long time they were good, now better

  Response from the owner

  Thanks for noticing our efforts in our services!!