Neighborhood Credit Union N Central Expy, Dallas

Neighborhood Credit Union Reviews

• A

  ADAN Morales
  5

  I tend to my grandmother a few days out of the week and a highlight to her Wednesdays is coming to this bank. She always has a teller by the name of Ariel helping her and she’s wonderful. You’ll be able to tell her apart bc she had a loud personality, colorful nails, and long lashes. The best teller I’ve ever dealt with.

  Response from the owner

  Hi Adan, thank you so much for the kind words! We're happy that our Uptown team was able to help you! We appreciate your membership and hope you have a great day!

• G

  Gray Cato
  1

  Find a new Credit Union to use. I paid cash for a vehicle at this companies direction AFTER they so called approved the vehicle. I paid cash, waited for the title to come in, again at their direction. Title came in and once I sent everything over for the cash out they denied the loan because of the vehicle. The same vehicle they already had all of the info on. The same vehicle they APPROVED only to be told after I am out $65,000 that they wont do a loan on it. Not because Im not approved, but because the vehicle isn't. This is the second bad experience I have had with this company and gave them a second chance. I wont be doing any more business with them. If there was a zero star id give that. Find some people that can do their jobs better.

  Response from the owner

  Hi Gray, we're disappointed to hear you are not satisfied with our services. While we understand you are upset, our lending manager did suggest finding a different dealership, along with other possible options, before the purchase. It is within our loan policy that we do not finance manufactured buybacks. Thank you for providing this feedback, as we're always looking for ways to improve.

• J

  Jocelyn Figueroa
  5

  I bank with American Airlines credit union and Ariel is always helpful, giving me a hand with share branching. She is my go to person.

  Response from the owner

  Hi Jocelyn, thank you for your review! We are happy to hear that our Uptown team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• J

  Jazmine
  5

  I honestly love coming here. This girl named Ariel was so helpful with my transactions. I’ll ask for her from now on when I go.

  Response from the owner

  Hi Jazmine, thank you for your review! We are happy to hear that our Uptown team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• A

  Areli Gonzalez, Realtor
  5

  This is my go to branch. I have been with NCU for many years. Angelica is one of the managers there and is so helpful, always. I do wish they still had coins, but unfortunately they did away with them for certain reasons. However, that doesn't stop me from using NCU. If youre looking for a great credit union. I highly recommend them!

• J

  J W
  1

  Came here to refinance my auto loan and my loan officer Adabelle Mendez would never return my call or answer the phone when I called. Ended up going to a different credit union. It's a shame that everyone else I spoke to was very nice and the professionalism of one person drove away a customer.

  Response from the owner

  Hi JW, we apologize for your unsatisfactory experience. We would like the opportunity to remedy this situation. Can you please reach out to us at [email protected] with your best contact information so we can have someone reach out to you? We very much appreciate your membership, so thank you for taking the time to provide us with this opportunity to make things right. We hope to talk with you soon.

• R

  Raven Leday
  5

  I would like to thank Angelica for taking the time to renew a member out of me. I went in the Dallas location ready to close my account and end ties with NCU. For more than three months, I dealt with so much inconvenience due to phishing attempts. My account was frozen and I couldn’t use the app. As a millennial not having access to an app came with so much anxiety. In conclusion, Angelica was able to alleviate much of my problems and (with the digital supervisor) I finally was able to access online banking. Thanks so much Angelica, I truly appreciate you 💕

  Response from the owner

  Hi Raven, we're happy that you have had good experiences with our Uptown team. We appreciate your kind words and membership! We hope you have a great day!

• J

  Joshua Guerrero
  5

  Ariel is the best, always helpful and willing to make your walking out happy.

  Response from the owner

  Hi Joshua, thank you so much for the kind words! We're happy that our Uptown team was able to help you! We appreciate your membership and hope you have a great day!

• J

  Javier Torres Jr
  5

  Great Job! To Jackie V., Every time I stop by the drive thru typically late in the afternoon these last couple of months. She has a friendly service and gets my transactions done in a timely manner without no problems or issues! Thank you so much Jackie V.

  Response from the owner

  Hi Javier, thank you so much for the kind words! We're happy that our Uptown team was able to help you! We appreciate your membership and hope you have a great day!

• Z

  Z Russell
  5

  Was able to deposit checks here using shared branching. Really fast service. Helpful since my credit union is out of state. Highly recommend