Academy Mortgage N Central Expy, Dallas

Academy Mortgage Reviews

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  Michele M
  5

  Rick and his team are beyond excellent. My husband and I have used them multiple times and wouldn't even consider using anyone else. Their process is seamless and their level of communication is unprecedented. I would HIGHLY recommend them!

  Response from the owner

  Thank you for taking the time to leave us a review, Michele! We love to hear that you keep coming back to work with Rick and the Academy Mortgage team!

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  Jenny L.
  5

  Achim Reinhart made our home refinancing a fantastic experience. You really feel like he has your well-being at the forefront of his mind. He has such a great wealth of knowledge and is always available. Achim is amazing at his job and we are so grateful for his continued guidance over the years.

  Response from the owner

  Thank you for sharing your experience with Achim Reinhart. We are so happy to hear he made your experience so great and it means so much that you shared it with others!

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  Suzanne Nguyen
  5

  Saundra went over and above to meet every need that we had on our mortgage! Stay late if necessary to work on paperwork/funding! Would absolutely use her again anytime! Every part of this experience was pleasurable!

  Response from the owner

  Thank you for sharing your homebuying experience with Saundra. Thank you for the review and the 5-star rating! Congratulations on your new home Suzanne!

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  Brandon Wong
  5

  Communication is very important to us and Randy's communication was spot on and timely. He is highly competent and helped us get into a home using my VA benefit which I'm very grateful for. I would highly recommend Randy if you are trying to buy a home! -Semper Fi

  Response from the owner

  Thank you for taking the time to leave us a review, Brandon. Randy is passionate about helping Veterans and their families make the most of their VA benefits and we are so happy to hear that you had a great experience working with him. Congratulations on the new home and we thank you for your service!

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  Andrew Muse
  5

  LeticiA and Alice was amazing throughout the entire process. Very informative and extremely encouraging. I can’t thank them enough for going above and beyond to make our dream come true.

  Response from the owner

  We are happy to hear that you had a great experience with Alice, Leticia Ramos and her team! We look forward to working with you again in the future! Congratulations on the new home, Andrew Muse!

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  My Fortress Construction
  1

  Hung up on me because I didn't have a property already selected. Just trying to find out what we qualify for first, before looking, due to the fast paced market. Gonna try another lender...

  Response from the owner

  Hi Fortress Construction, we are sorry to hear your experience with us was less than ideal. It is our goal to provide you a smooth homebuying process and provide quality communication, but as you’ve explained, that was not what happened for you. We would love to speak with you about it, please call us at (972) 739-0439 to speak with the Branch Manager.

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  Yesi G
  5

  Leticia Ramos was very efficient and quick to assist us when we had questions on certain documents. Mrs. Ramos and her company were very friendly and welcoming. We would certainly recommend her to others who are looking for a excellent quality home.

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  Christopher Chevez
  5

  Randy was extremely helpful throughout the entire buying process. I had many questions and Randy never hesitated to help, even after business hours. Highly recommend to anyone looking to buy a new home.

  Response from the owner

  Thank you for taking the time to share your experience with Randy and his team, Christopher! We appreciate you!

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  Rachele Bailey
  5

  Randy was the best! This was our first home purchase so I had a lot of questions and was nervous about several different things but Randy went above and beyond to help me in anyway I needed and made me feel confident in our home buying experience. He went over every detail with me and was always available to answer questions. Although this was our first home purchase, I've worked with other lenders in the past during pre approval process and no one compares to Randy. I recommend him to everyone I know and will definitely call him if we purchase a home again.

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  Mike Taylor
  5

  Superior customer service. Jim is outstanding in helping with all mortgage needs. I highly recommend Jim and Academy Mortgage for all mortgage related needs. There is no room for improvement. As good as it gets!

  Response from the owner

  Thanks for taking the time to share your experience with Jim and his team! We appreciate you putting your trust in us!