NBT Bank N Main St, Syracuse

NBT Bank Reviews

• B

  Brianna Murray
  2

  Cannot wrap my head around locking the lobby at random to limit the number of customers in the lobby. How are we supposed to know when we’ll be able to come in? Why not just require masks if it’s a concern?

  Response from the owner

  Thank you for reaching out with your question. Our branches use door controls to ensure a safe and secure environment for customers and staff alike as they manage staffing levels and other aspects of branch operations impacted by the pandemic. Our teams are working diligently to provide quality service each day and would be happy to answer any questions you have for them. We appreciate your patience and understanding.

• J

  J III
  1

  Rude everytime. This branch is filled with older workers who have strong opinions about their customers, I have been "helped" here numerous times only to have Ben here blame me for an incident on my account. Particular older lady here cashed a check told me she would hold it, that if it was fishy it would be okay. Ben told me today that it was my own fault for cashing a suspicious check, when it was from my own boss. Real friendly, pal. Talk about unprofessional. Staff is always rude except Stephanie, I think she's the only kind person there. Getting sick of this town and all the games in Syracuse.

• L

  Lauren Pallas
  5

  I have been a member of NBT bank since I opened my first bank account in high school. I have never had a bad experience and customer service is always amazing.

  Response from the owner

  Thank you Lauren! We take pride in what we do, thanks for noticing! -Yolanda

• D

  Drackand
  5

  Was very friendly when I applied for my credit card. Nice place!