NavyArmy Community Credit Union S Mccoll Rd, Edinburg

NavyArmy Community Credit Union Reviews

• S

  Sarah Hernandez
  5

  Been banking with NavyArmy for a long time now, their customer service has always been really amazing. The tellers are very courteous and friendly. We did experience an issue with setting up an automatic payment and it was a very frustrating situation but the manager at this branch on McColl Rd was very professional and made sure it was resolved and took personal accountability to see it through. She even sent us a personal note and a gift card for the inconvenience we experienced. She went out of her way to make sure we continued to be satisfied customers. NavyArmy is a great bank and they treated us as valued and loyal customers. We will continue to recommend this bank to family and friends.

  Response from the owner

  Ms. Hernandez- thank you for taking the time to provide your feedback and share your experience at our McColl branch. Thank you for allowing us to address your concerns, fix the issue, and regain your trust. We appreciate you choosing NavyArmy for your financial needs!

• B

  Black Momba 675R
  1

  Worst customer service ever. I have been banking with them for two years. Where do I start, each time I go to make a deposit in person, they never refer to me by my name. The ladies/ tellers at the counter have poor attitude, very snobby and resting disgruntled face. Then when I recently met with one the bankers in the back to close a business account she couldn’t even give me the courtesy to cash my check and wanted to charge me $3 for each bank statement I printed. My business was closed because of Covid and here they couldn’t bend the rules and print this as a courtesy. I have never received a bank statement at home but they sure want to charge me a $3 fee. If you plan on using Zelle or cash app don’t use this bank. I get a bank may be cautious of I sent money to someone. However some of my clients were sending me money and they were refusing to take those funds. Whose heard of your bank refusing funds?! Each time I had to call and tell them my client is sending me ex amount of money in order to receive it. A small business unable to use Zelle. Then my debit card started to have issues. Well I figured since it was old and was not allowing me to deposit or withdraw from the ATM. The bank would replace it, well not with out a fee. Nickel and dime you for every transaction, and can’t even have money flowing in. Their transaction system is also delayed. Incapable of keeping up with transactions at real time. Don’t count it on being accurate. You would think a local bank or business would help another small business out, not this bank. And their customer service over the phone is subpar. You can pick up the negative energy the moment they answer. You provide secure information such as your SSN and they still want an address and some secure word. Hey! If someone has my social wouldn’t they have my address! Why don’t you ask that in reverse. I’m walking away and going to a big chain. I visited another bank as a customer of mine provided me a check and what a world of difference. Called me by my last name and catered to me. I was shocked by the level of customer service and smile and how friendly they were. Not all gloom with disgruntled people. Especially if you in management or customer service, I don’t expect to be treated as a nobody when I already have to close my doors at my business. Their interest rates are poor I would never go back to this bank. They have given credit unions a poor reputation in my book. Who denies a large amount funds being deposit into your banking account!? This bank does. Who won’t call you by your name or smile when you walk in, Navy Army Federal Credit Union. Can’t take a minute to look at your ID or check to call you by your name. They won’t walk the extra mile, unless you pay their small fees. This is the branch in Edinburg. The one in McAllen will close it doors early, prior to closing time. If you close at a certain hour. Please don’t lock your doors 15 mins prior. Otherwise move your closing time :45mins till.

  Response from the owner

  We would like to hear from you and your experiences with NavyArmy. Please email us directly at [email protected], and a representative will reach out to you.

• J

  Jackie Pacheco
  1

  Worst bank ever customer service people with ugly attitude I asked for a payment plan options and she was rude about it .

  Response from the owner

  Ms. Pacheco, we would like to hear more about your experience in detail, please email us at [email protected].

• D

  David Ortiz
  1

  Worst branch ever. Never opens on time. Drivethru hours are 8-6am and they never open at 8am

  Response from the owner

  Mr. Ortiz, thank you for taking the time to provide your feedback. We have forwarded your remarks to our executive team for further review.

• V

  V R
  1

  Horrible experience. I went to deposit a paycheck for a co-worker and waa told I had to get down and provide the teller with a picture i.d. and my social security# along with additional information! I was simple depositing a check as a favor not requesting money back and was told these are the procedures. Please be warned don't bother with this "bank" go bank with a real bank!

  Response from the owner

  Our policy is to collect information from anyone that is banking with us or banking on behalf of someone. We understand this can be inconvenient, however once a profile is created transactions may then be performed in the drive-thru.

• D

  Dave
  5

  This address is a bit dated compared to other branches in the area, but don't let that discourage you. I needed to sort out a direct deposit issue with an employer, get a cashier's check, and money order. They took care of everything in less than five minutes.

  Response from the owner

  Thank you for your feedback! We are glad to hear our staff was able to assist you with all your needs in a timely matter.

• J

  Jennifer Hernandez
  5

  Best bank ever! They approved me for my car loan with a good interest rate when I had fair credit. Decided to bank with Navy Army and it’s the best decision I’ve made. I love this bank, interest is paid on your balance at a higher rate than any other bank and atm fees are refundable which is good because they don’t have much atms. I’ve never had a problem with customer service nor have I ever had to wait long to get helped. I referred my bf and he is also so happy with this bank, he wasted so many years with IBC with his money just sitting there making no interest.

  Response from the owner

  Thank you for your feedback! We appreciate you making the switch to NavyArmy and referring your BF.

• A

  Aaron Lopez
  1

  Edinburg Tx i bank with you all but when it comes to calls you all take forever and before you say do it through the website you know dam well nobody want to go through that process. Get more employees

  Response from the owner

  We sincerely apologize for the longer wait times. Due to the epidemic we have had an increase in calls and a shortage in available agents, your feedback is appreciated and will be sent to our executive team. If you would like to provide more information about your experience, please feel free to email us at [email protected].

• W

  Wayne imagine. Campbell
  1

  Discriminate against gender, race, age. Treated us like we were a couple idiots, allowing there own stupidity to show. Glad I closed my account with them. They are very rude and talk down to youTreat me like carp once shame on you treat me like carp twice shame on me.

• A

  ANAI MOON
  1

  Horrible online service, even worse service in person. Wait time for something to post is longer than 2 days. Ask for you to update electronic services and still charge monthly fees after saying they won’t.

  Response from the owner

  Thank you for your feedback. Your comments will be forwarded to our management team for further review. If you would like to share more about your experience, please email us at [email protected].