Navy Federal Credit Union Nw Cache Rd, Lawton

Navy Federal Credit Union Reviews

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  Tanisha Mason
  1

  This is not towards the Lawton Location this is in reference to the bank in general. The staff at the Lawton location are AMAZING...but I recently experienced an issue where I was informed that I could not view any of my transactions due to having to many recent transactions on my account. Then all of a sudden I started having missing amounts of money that are not viewable on my account and when I call minutes after I have just checked my account I am missing hundreds of dollars from my account like $600 but no one can tell me why but just wait after the maintenance overnight finishes processing

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  Mike
  2

  It seems like each time I go in to do business, the person I see has to ask two others how or if they can do something. This time my wife was unable to cash and deposit Federal Savings bonds because I am the account holder and she is just a joint owner. She is required to have her own account instead as the primary holder. Not only that, if she dd they would only cash $1000.00 worth per day????????? Come on guys are you serious? We are both on the same accounts and this is just ridicules.....She can remove money from our joint account!!!!!! You make it hard to do business with you!

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  Brayden Khoury
  5

  Very friendly staff and very willing to assist in any way. Had a problem with my other bank and they helped me when the ATM wouldn’t work and were very understanding.

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  T. Jckr
  5

  Banking with them is so easy. Update: There are about 20 free atms listed in their mobile app!

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  AJ S
  1

  I wouldn't recommend banking with Navy Federal Credit Union. If you have an account with them they have a fine print in their contract where they take money from a joint account to pay an individual account when the primary account holder passes away. It doesn't matter if you don't know about the account. The woman I was talking to was unsure of what to say other than every bank does that... no they don't, my bank USAA doesn't.

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  Jenn Platt
  2

  The bank is great, or well. It used to be. Now they withhold the full extent of a deposited check for almost a whole week. We are talking payroll checks, Federal Reserve stimulus checks. A whole week. This is not acceptable. This is not reasonable. When you deposit over 2 thousand dollars in secured checks and they only give you access to 225 for a WEEK. This new policy to prevent "fraud" is going to mean we take our banking elsewhere because this is costing me money in the form of late fees on bills because my bank is holding our paychecks hostage.

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  Topaz C
  3

  I like how they take care of protecting your account from unauthorized payments and how quickly they handle them and the ease of depositing money and taking out money at the branch and the customer service it’s just the long 3 day wait of getting my Money deposited to my account and waiting so long on the phone because everyone wants to call about the stimulus payment they can just be patient and wait for when it’s other people have other more important issues like being billed 3 times from Walmart.com and being told your payments would be back in your account in 24 hours up to 48 hours amd you still don’t see where it’s been taken off so u can pay your bill that’s in the process of being late and accruing a $30 late fee if I don’t get this money back on my card In time. I just think y’all should hire more customer service call center people so we aren’t stuck waiting 25 minutes to an hour! It’s annoying!

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  Tommy Martin
  2

  This branch is only slightly better than an ATM, and not nearly as convenient. If your transaction is more complex than a simple withdrawal or deposit you should expect to wait awhile. I'm moving my accounts.

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  Joshua Emer
  1

  Went to get 20k cash and was told they don’t have that much. What the hell, so you keep my money but I can’t get it when I need it?????

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  Angel Rewakowsky
  1

  I have had nothing but issues with this bank and now their hours have changed to close at 5 instead of 530, because that extra half an hr is a huge difference. Its bs for those of us who work jobs and can't get here before 5 especially when their atm is always out of order. Definitely time for a new bank 🙄