Navigator Credit Union Bienville Blvd, Ocean Springs

Navigator Credit Union Reviews

• W

  Will May
  5

  We have had a great experience with Echos Rhodes. We refinanced several vehicles. She came up with some amazing options and we ended up saving a bunch of money. 100% recommend her! Happy Customers

  Response from the owner

  Will, thanks so much for your feedback! We strive to create a great experience for our Members everyday. It means a great deal to receive this positive feedback. We love our Members!

• J

  James Knowles
  1

  Went to the OS branch to replace a lost debit card. They said their card machine was down. Two days later went to the Gautier branch to replace card. The teller there was completely incompetent. Messed my account all up. Called the phone line. They said they fixed the problem the incompetent teller caused. Problem wasn't fixed. Had to go back to the OS branch a THIRD time to get problems fixed. Asked to speak to a manager and the teller said they didn't have one. Not happy with Navigator Credit Union at all.

  Response from the owner

  James, we regret your Navigator experience was unsatisfactory and appreciate you letting us know. We strive to provide excellent member service and would like to learn what happened to see if we can make it right. Please consider providing more information by emailing [email protected]. A Team Member will follow up promptly.

• A

  Alicia Gatz
  1

  If I could give a 0 stars I would. Terrible customer service and absolutely the worst banking experience I have had in my nearly 50 years.

  Response from the owner

  Alicia, thanks for taking the time to write a review. We're so sorry you had this experience at our Ocean Springs Branch. We want you to know we'll be passing your comments on to Branch Leadership to make sure your voice is heard as we continue to improve. This is not the Member experience we strive to deliver and hope you won’t hesitate to reach out if there’s anything we can do to make this better.

• M

  Melissa H
  1

  Poor customer service, bad hours, no personal phone assistance when needed because of employee errors which portray a complete lack of concern for consumer. I would like to add to this review, I waited on hold this morning for over 30 minutes to ask this branch about an error they made yesterday. Ironically I had to make another trip to this branch (wasting my time and gas to correct their error), within moments of leaving the facility, I received a call asking if there was anything that could be done to correct the situation. Yes, answer the phone, or give your customers a direct number to the branch! MOST customers work and CANNOT wait for callbacks or get "in queue" for a callback(BECAUSE AGAIN MOST HAVE JOBS). I again called the customer service line when I could give feedback, waited on hold for another 20 minutes, never speaking to anyone. This is not the first problem with this CU. Just one in a long list of situations .

  Response from the owner

  Thank you for taking the time to share your opinion. We deeply regret your unsatisfactory experience and will look into the situation. Navigator is committed to excellent member service, and we hope to restore your previous level of satisfaction and continue to be of service in the future. If there is additional information you would like to share to assist us in our ongoing efforts to improve, please email [email protected].

• A

  Anderson Esquilin
  5

  One of the best experience. They have an amazing customer service.

  Response from the owner

  Anderson, thanks so much for your feedback! We strive to create memorable customer experiences everyday, and it means a great deal to receive this positive feedback. We love our Members!

• L

  Lara Severs
  1

  I do not have an account, and probably will not. Over an hour on hold is ridiculous, especially just for information.

  Response from the owner

  We're sorry to hear of your extended wait time while seeking information about the Credit Union. We're adding Team Members to assist with the extremely high call volumes we've been experiencing, and we encourage those on hold to leave a call back number without losing their place in the queue to help minimize the inconvenience. Hopefully, you'd still like to know more, and you can visit our website navigatorcu.org any time. You're also welcome to send an email to [email protected], and a Team Member will get in touch to follow up.

• A

  Ann
  1

  I’ve applied for a loan and yet no one has emailed me or gotten in any type of contact with me. It is now going on two weeks and yet I’ve heard nothing. This is ridiculous and totally unacceptable.

  Response from the owner

  We're sorry to learn of the delayed response to your loan application. Please don't hesitate to send an email to [email protected] any time for prompt follow up should you have a concern. We strive for excellent member service and regret not meeting your expectations.

• D

  D J
  3

  Navigator is a okay credit Union but they always mess my account up by putting the money for checking into my savings in my account stays overdrawn because of their mistakes I wish they would fix this problem so I may just find me another bank

  Response from the owner

  Thanks for taking the time to share your review. We're sorry to hear you've not been completely satisfied with your Navigator experiences. We'll definitely look into the situation of funds deposited into the incorrect account, as quality of service is extremely important to us. We appreciate your membership and hope to continue to be your credit union!

• M

  Misty Charboneau
  5

  The friendliest Credit Union in South Mississippi! Love how personal they make each experience! Informative and helpful !

  Response from the owner

  Thank you for your 5-star review and promise to continue working in your best interest to provide the financial services you need and the friendly, personal service you appreciate.

• S

  Scott Hammonds
  5

  Convenient, fast and Precise! A pleasure to do business with.

  Response from the owner

  Scott, we really appreciate you taking the time to share this 5-star feedback! We'll continue working to exceed expectations and delivering on our Member Promise.