Keesler Federal Credit Union Ocean Springs Branch Bienville Blvd, Ocean Springs

Keesler Federal Credit Union Ocean Springs Branch Reviews

• M

  Megan Hernandez
  5

  The OS branch of KFCU is wonderful. There may only be a couple stalls open at the drive thru; but the tellers are polite, professional & quick!

  Response from the owner

  Megan, thank you for leaving this great review and your membership!

• B

  B F
  1

  Well, make that 9 recent visits where I experienced nothing but rude, very openly discriminative, judgemental, unhelpful and outright rotten employees with this pathetic company. I feel sorry for anyone that banks here. Leave this bank! They literally don't give a speck of care for their members as we're treated literally only as a dollar stock to them. Thankfully there's options that are far better than this. I mean the bar is already set so low to begin with. I can't stress enough how rude and awful these "employees" are. This is pathetic. It's 2022 folks, you can't treat people like that!... It is logged, noted, and forwarded to the appropriate parties.

  Response from the owner

  B F, we are very sorry to hear about your recent experience and that it left you feeling this way. We want to speak to you more about what happened, so please send us an email containing your contact information to [email protected] so a team member can be in touch, or give us a call at 1-888-533-7537. We hope to hear from you soon regarding this review.

• C

  Cee Dee
  1

  Once again a hellacious experience with this pathetic excuse for a bank. Hung up on 3 times when simply trying to get assistance with account. No professionalism. Discriminative. Openly rude and shameful displays of customer service. No concern or interest in actually assisting their customers, rather being treated outright despicably by members of this team. This is not the first time. This is not one isolated encounter. Over the years this is the norm with this bank. Folks need to know this is how they are treating folks. One shouldn't have to go home in tears from dealing with outright disgustingly rude employees who think they can say or do whatever they feel or want to you because they're the ones behind the computer. This is being logged and made public. Either fix these issues and behaviors or necessary parties will be involved.

  Response from the owner

  Cee Dee, we are very sorry to hear about the experiences you've had with us. A member of our team would like to speak with you more regarding this; please send us an email containing your contact information to [email protected] and someone will be in touch with you soon.

• G

  Gena Ellis
  5

  Just helped us out in a big way with something that they didn't have to do for us. Excellent customer service!

  Response from the owner

  Gena, we are glad we could help! Thank you for the great review and rating!

• S

  Scott Elliott
  5

  I have had nothing but great experiences from here. It has made me move all my banking needs to KFCU instead of Regions. The only thing left to do is save up so I can refinance my house through them too.

  Response from the owner

  Scott, thanks for this fantastic review! We are glad to hear that you've enjoyed the experiences you've had with us so far, and we look forward to helping you refinance your home in the future!

• A

  April gentry
  1

  Do not go to drive through super slow and will help others cars that just pulled up litterally watch 10 cars come

• J

  JG Hudson
  5

  Best bank ever!!! Listen to any and all issues I might have and help fix them quickly.

  Response from the owner

  JG, we are so glad to hear that you are satisfied with the service you've been receiving. Thank you for your review and membership!

• M

  Melissa Leblanc
  1

  The blonde teller in the bank with glasses is SO RUDE. I literally want to change banks just because of her. This is the 2nd time she's been rude to me. If you don't like you job please quit, don't ruin someone else day because your miserable. Ill take my business to Gautier from now on.

  Response from the owner

  Melissa, we apologize for your recent experiences, but thank you for notifying us. We would love to know how we could improve and would appreciate it if you could contact us at [email protected] with your feedback.

• D

  Dawn Monroe
  5

  Halainka was the best!! She gave me the best experience and worked so hard to get me approved for my loan! Thank you for the great experience!

• B

  Barzohawk
  2

  Financed a car for the first time with them, they didn’t give me the proper title app so I could get registration for my vehicle until I discovered I didn’t have it at the tax collector. I go back in and all the staff just laughed the inconvenience off like it was no big deal. Hopefully, the tax collector will waive the late fees, but doubt it. They get two stars because despite their inaction, they were at least nice about making me pay more.