NASA Federal Credit Union Minstrel Way, Columbia

NASA Federal Credit Union Reviews

• S

  Samantha Neuman
  5

  We have been members since 1989, and we can't be more pleased with the services of NASA FCU. The Columbia branch staff goes beyond polite to friendly, beyond knowledgeable to helpful. In addition to standard banking, we have never been disappointed using their services for mortgage, refinance, home equity loan, savings certificates, credit cards, and child accounts. We have raised 4 children under NASA FCU's wings, through their first credit cards to begin good credit records on their own. Thank you NASA FCU!

• T

  T Silva
  5

  The loan rates and cc percentages are some of the lowest you’ll find consistently- not for promotionals. This is a very customer friendly bank!

  Response from the owner

  Thank you so much for your review and your membership!

• C

  Christopher Hinrichs
  2

  I applied for a mortgage refinance in mid-March. It is now July and all I hear are crickets. I have provided everything they asked for within a day. They keep telling me to be patient. I checked online and the average refi takes 30-45 days. We are now at around 100 days with NFCU, and I have not even gotten a settlement date yet. They have taken so much time that documentation has been needed multiple times, because prior documents are no longer “current.” If I had known this would take more than double the national average, I would have refied elsewhere. This is ridiculous and costing me $400 a month in needless delays.

• T

  Thomas Ardizon
  1

  Dont use this bank. Terrible customer service zero care for their members Update. Was given the run around all weekend and told I could be helped on Monday and they’re still giving me the run around. Hellen the manager is the first person who actually tried to help but we will see if she comes through. Either way I’ll be cancelling my account when this is over. This bank’s customer service is very inconsistent

  Response from the owner

  We are sorry to hear of your frustration Thomas. If there is anything we can do, please contact using Facebook Messenger or [email protected]

• a

  aaron light
  1

  Staff is friendly. Card services support is ABSOLUTELY HORRIFIC EXPERIENCE! after 10 + years of being a member i am closing my accounts and getting a credit card else where. I have been very patient. Word of advice? Nasa has changed, they are basically just like a bank but call themselves a credit union. They no longer care about their employees and members the way they once did. I hope this messege deters someone thinking of joining or getting a credit card through them. What a shame.....

  Response from the owner

  We're sorry to hear of your experience. We are always looking to continuously improve our processes to make sure members receive stellar services. Please send us a message with your contact info at [email protected] so we can investigate this issue.

• K

  Kevin T
  5

  Been with NASA FCU since end of active duty in 1988.

  Response from the owner

  Thank you for your review Kevin! We're happy to have served you for over 30 years!

• K

  Kristen N. Higdon
  5

  Switched to NASA FCU after being a PNC customer for a lifetime. My husband and are thrilled to say the least. We couldn't be happier with the service, the rate we got on our recent auto loan and being paid 2 days earlier isn't a bad deal either! Why we didn't come here sooner I'm not sure. You can use any credit union ATM surcharge free, most 7-11 ATMs are also free. They pay you to use your debit card as a credit purchase also. Rates for checking and savings accounts are also higher than your normal bank. In the branch, they have coin counting machines that are surcharge free. My oldest daughter loved being able to cash her piggy bank in for dollar bills and see that her saving money was worth it! The tellers are friendly, courteous and helpful. Definitely not regretting the switch.

  Response from the owner

  Hi Kristen, thank you for the kind words! It's members like you who made us the #1 CU in Maryland. If there is anything we can do in the future, please don't hesitate to let us know!

• M

  Megan Whalen
  5

  I've used this credit union for as long as I can remember. Every time I need to go in to speak with someone, I've always had such a pleasant experience. Rori is my favorite!

  Response from the owner

  Hi Megan, thank you for your kind words! I'll be sure to pass along this note to Rori as well. If there's anything you need, please do not hesitate to reach out. Thanks for being a NASA Federal member!

• M

  Me'Chelle Carter
  5

  Easy to find, someone greeted me as soon as I stepped in. Very quick and friendly customer service. Just joined about a month ago but so far so good!

  Response from the owner

  Thank you for your review Me'Chelle!

• D

  Dan Hendricks
  5

  Best bank I've ever done business with, the online services are excellent.

  Response from the owner

  Thank you for your review. We're happy to hear you have gotten outstanding service!