Musson-Patout Automotive Group U.s. 90 Frontage Rd, New Iberia

Musson-Patout Automotive Group Reviews

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  Kristi Wisdom
  1

  Update**** My husband spoke with Nathan Hebert and he honored the original price that was quoted. Thanks Nathan for making this right! The absolute worst experience ever at a dealership. I had read a bad review before I went but decided to give them a try anyway. We were quoted a price in writing. The day that we went for the test drive the salesman, Daeon, called and said that he made a mistake on the price and went up $100. Kind of aggravating, but not a deal breaker. We go anyway, test drive the vehicle and we tell him that we have everything to go he tells us that he couldn't give us the price quoted because we weren't financing through them. That was never stated with either quotes that we received. The sales manager wouldn't honor the agreement that was in writing because he said that it was miscommunicated on his end?? Very unprofessional!

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  Kim “Sweetlady” T
  3

  I dropped my car off to have the regularly scheduled oil change and my que system replaced. The check in clerk gave me a rental for a few days. He called back and said they needed a few more days for the que system replacement. I explained to him that I had a busy travel schedule for the next 2 weeks. When I picked up my car, he immediately said I needed to talk to the manager which was very odd. At that point they explained to me that I had to pay rental fees for having the car beyond 2 days. I paid it, and told them the took away my options. I had 2 more vehicles i could have used. The guy clerk never admitted that he did not alert me of the rental fees. I left to avoid a scene. I got in my car and... Problem #2. When i got in my car, i noticed that I had extra mileage on it. After going back and forth with the manager, I requested that he investigate beyond what's on the ticket. I left very upset. Problem#3: i noticed that my car had definite signs of someone used it. My seats were reclined, dirty fingerprints on my visors and different areas throughout my car. Problem #4: while sitting in my car, trying to calm down, i noticed a tiny pencil point crack in my windshield. At that point I called the manager and asked that he review the video. I was prepared to take it to the next level. His findings: when he called, i was prepared for him to continue to support his staff and their integrity. He hesitated for a few moments and said said Ms T, you are 100% correct. Someone did used your car. He apologized. I can tell in his voice that it was difficult for him to admit. He was very apologetic. He said you will never guess who used your car, i said who, it was the check in clerk. I could not believe it was him. His defense was, I was lying because I had to pay the rental fees. The manager told him, she paid and she left. So the manager sent him to deal directly with me to "make it right". While I was reimbursed for the rental fees, mileage, windshield replacement, and to have the inside cleaned, I don't think the clerk learned anything about work ethics, customer service, and integrity because the expenses were charged to the company and he is still employed even though he violated company's policies. In making the corrections, his attitude was indicative of very little disciplinary action other than having to deal with me. He did show some concerns when he wanted me to return my vehicle to them for detailing. Until that incident, I received great customer service and care. I hesitate to return my vehicle there for future preventive maintenance. I will give them a 3 because of the manager's actions and previous great customer service.

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  Starla Hymel
  5

  Ask for Amber!!! She will work very hard to get you in your dream car! I told her what I was looking for and she called me every time something popped up that she thought I would be interested. I wasn’t interested in the first 2 she showed me, but the 3rd time was the charm. I fell in love and she made it happen. She didn’t give up on finding me what I was wanting!!

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  Stephanie James
  5

  This was my first visit here for service. Dugas in New Iberia referred me to ya'll. I will definitely return!

  Response from the owner

  Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Musson Patout Buick GMC team.

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  Wesley Jackson
  5

  Very helpful and easy to work with. Will be doing business with these people for many years to come! Mr. David was our sales associate and we couldn’t have had anyone better. Thank you Mr. David, Mr. Nathan, and the entire Musson Patout team.

  Response from the owner

  Thank you so much for giving us the opportunity to earn your business, Wesley. We will certainly pass the kind words along to David, Nathan, and the team. Please let us know if we can do anything further to help. Kind regards, The Musson Patout Buick GMC Team

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  Tameca Sandoz
  5

  The sales lady Amber Delcambre at Musson Patout was amazing! I was unsure if I wanted a Toyota RAV4, GMC Terrain or a Buick Encore, I liked the style of all 3! After finding out the colors and features I wanted Ms. Amber pulled all three vehicles to the front of the dealership and went over each one! After the three test drives I knew I loved the Buick’s Encore but was unsure my notes would be where I needed them to be! I drove home that evening in the vehicle I loved with my notes exactly where I needed! I’ve purchased a few vehicles in my time but this time was hands down the best experience yet! I didn’t feel pushed, she came out of pocket to buy me a drink and a snack & I didn’t have to negotiate my payments, (first time was right where I need it to be) I built a friendship! Any vehicles in my future will definitely be purchased through my sales lady Amber! I recommend Ms. Amber, a caring, trustworthy, and devoted young lady to help you with your car buying experience!

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  Judy Landry
  5

  Musson-Patout has excellent service taking care of my vehicles - everyone in their service Dept are awesome - nice, very knowledgeable in what they do... very happy they take the great care of my vehicles and me... AWESOME team...

  Response from the owner

  We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Musson Patout Buick GMC team.

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  Lauren A. Vining
  2

  I am very unsatisfied with the way things were handled. This is my third time bringing my vehicle in for diagnostic and oil change and the oil change was not done

  Response from the owner

  Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Musson Patout Buick GMC team.

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  Russell Thomas
  4

  My girlfriend and I came in to purchase a vehicle a couple of weeks ago. We dealt with a lady named Jenny; she was nice courteous and answered our questions to the best of her ability. We weren't able to buy because of other issues, but when we are able to we are going back to deal with Ms Jenny. Thank you for working so hard to help us.

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  sherrie johnson
  5

  Farrah Batiste-Collins is the Best!! I have purchased three of the 5 vehicles I have had in my life and she is always there for support and advice even after the sale!! Thanks so much!!