MSU Federal Credit Union Marsh Rd, Haslett

MSU Federal Credit Union Reviews

• I

  Ian wilson
  1

  The hands down worst, least knowledgeable, least helpful bank I have ever worked with. They charge fees to you account after making multiple withdrawals for mortgage payments out of the wrong account. Then after reaching someone who can help the "fix" things only to have the same chain of events happen after three separate months of issues. On the forth call, making multiple changes to the account at the direction of the bank only to get charged more fees the next month. I would never have selected this bank for my mortgage regardless of their interest rates if I had know how terrible their customer service is.

  Response from the owner

  Hi Ian, we appreciate you sharing your experience with us. We have shared this with our team. If you'd like to discuss this further or share more about your experience, please email us at [email protected]. Thank you.

• S

  S J Miller
  4

  Location: 16861 Marsh Rd, Haslett. Also known as Bath branch. Close to M78/ W Saginaw Rd near I69 on-ramp. This location is larger than nearby Okemos branch. More convenient prkng. It's usually less busy. Normally just use the drive thru. Recently renovations to ATM area. Hope they didn't do away with the inside teller stations. Will update next time I visit.

  Response from the owner

  Thank you! We appreciate your membership and feedback!

• D

  Denise Huffman
  5

  Berry good bank. They are very polite and they try to get to as fast as the can to fix or help you as fast as they can do you can be on your way. I’m never on hold for more than 1 hour they usually get to me with in like 20 to 30 minutes so that’s great.

  Response from the owner

  Thank you, Denise! We appreciate your membership and feedback!

• T

  Travis Foster
  1

  Will never go back this branch again had go all weekend without card because they wouldn't do new card in drive thru had no problem 2 weeks before that will be going okemos location have anymore problems won't be banking here no more

  Response from the owner

  Thank you for taking the time and sharing your experience with us, Travis. We have shared this with our team. We appreciate your feedback. If you'd like to discuss this further, please contact us at [email protected].

• J

  Jonas Vissers
  5

  Super helpful staff always willing to help!

  Response from the owner

  Thank you, Jonas! We appreciate your membership and feedback!

• S

  Seth Opper
  1

  Have always had issues with their atm and today it jammed and has $60 stuck in it

  Response from the owner

  Hi Seth, we appreciate you taking the time to leave feedback. Thank you!

• K

  Kim Baker
  5

  I love this credit union. Fast and efficient. Which they opened earlier, at lease the drive through.

  Response from the owner

  Thank you Kim! We appreciate your feedback and your membership!

• M

  Mark Kidwell (DO)
  5

  A spacious and convenient branch. They are able to provide fast, friendly service no matter the need.

  Response from the owner

  Thanks Mark!

• S

  Shan Sweitzer
  5

  Love this branch! Staff are very helpful!

  Response from the owner

  Thanks Shan!

• S

  Spencer Anchorage
  5

  All of the staff are more than willing to help you.

  Response from the owner

  Thanks Spencer!