Mountain America Credit Union State St, Sandy

Mountain America Credit Union Reviews

• P

  Peter Vil
  1

  This location always gives me terrible service. Came in today to do a withdrawal and the curly long haired lady doesn't listen to the bills I wanted. Why ask what bills do I prefer? if your not going to listen. Guess she doesn't count that many twenty bills. Then she only counts the bills to herself when I always go to other locations the teller counts out loud to you to make sure everything is there. Plus not once did she ask me if I wanted an envelope I had to ask for one. Then she asks her co worker do we have envelopes. Seriously why would you not have one? Also had to tell her she didn't give me the bills I wanted and ask if she can give me more twenty bills. Once she did she wanted me to sign as if I was doing another withdrawal. What is she trying to do another withdrawal without my acknowledgement? Thats stealing and makes me distrust this location. Good thing I caught her and when I asked why I had to sign again she didn't say anything and just gave me the twenty bills. Very shady at this location.

  Response from the owner

  Hi Peter, we're deeply sorry for the negative experience you recently had at our Sandy branch. We will share your feedback with our team so they can improve their service. If you have any other details you'd like to share, please email them to [email protected] and we'll have someone reach out to you to discuss them. Thanks!

• C

  Candy Baker
  5

  Every time I go is pleasant I am happy I switched from US Bank to Mountain America made my life with banking so much better.

  Response from the owner

  Thanks for the review, Candy! We love having you as part of our Mountain America family!

• B

  Bianca Browm
  5

  I normally don’t make bad reviews and this bank has been good to me (that’s why I’m leaving them with 5 stars) HOWEVER I had a bad experience with a customer service rep. Olivia is her name. Very rude. I’m not sure if I caught her on a bad day but her attitude put me in a bad mood for the rest of the day. For example, the first time someone tried to transfer me over to her accidental transferred me to what I think was a customer so I had to call back and the gal was very sorry for transferring me to the wrong person (not a big deal at all) Then she tried again and when Olivia answered her phone all I heard was “umm hello”. I thought I got transferred to the wrong person again. So I introduced MYSELF and asked her if she was Olivia and that’s when she replied with “uhh yeah”. Alright…. Now what really bothered me the most was when I asked her a few clarifying question about my account she would let out a laugh and then answer my question using a tone that made me feel very small and stupid. I decided to get off the phone with her and call back to speak with somebody else. I know the world is a crazy place and Again I’m never the one to complain but she truly put me in a bad mood for the rest of the day. I wish the bank would pull up our conversation. but either way I hope this is not how she treats everybody else.

  Response from the owner

  Hi, Bianca! Thanks for taking the time to leave us a review. We're very sorry you had a negative experience with us. We would love to hear more about the situation so we can improve. Please send us an email at [email protected] and we'll have a team member reach out to you as soon as possible. We appreciate your patience with the situation and hope to hear from you soon. Thanks!

• J

  J P
  5

  The bank teller that assisted me, Belen, was very helpful. She was attentive and efficient, as well delivered outstanding customer service. This has not been my experience before when going to a bank. Based on my interaction with her, I am giving this Macu location 5 stars.

  Response from the owner

  Hi Jean, thanks so much for sharing your experience with us! We'll be sure to share your kind words with Belen and her team!

• J

  Janet Johnston
  5

  We walked into the new building which was very modern and very clean in appearance. We were immediately greeted and asked how we could be served. The teller was friendly and had a warmth about him that made us feel welcomed. We explained that we needed to close one account and place those funds into another account. It was accomplished very quickly. Our experience was very nice and on our way to the car I told my wife that I felt that was one of the better exchanges we have had at a financial business we have had for a long time. We were both very happy and will do business at this location from now on.

  Response from the owner

  Hi Janet! Thank you for your glowing review! We're so glad our team was able to take such food care of you. We hope you will come visit us again soon.

• J

  Jensen Lehmberg
  1

  The ATM at this location ate my cash deposit, up to 10 days in order to get a refund. Absolutely ridiculous.

  Response from the owner

  Hi, Jensen. We apologize for the negative experience you've had at our branch and ATM. We appreciate your feedback and we'll be sure to pass it on to our team. If you have any additional feedback you'd like to share, please send an email to [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. Thanks!

• E

  Elizabeth Strickland
  5

  Today a handicapped older friend of mine had walked from 8640 south state street to 10200 so state st. She called me in pain and panic. She was trying to get to her dentist appointment. I was able to pick her up and bring her to my place which she was 2 hours early for her appointment anyways I was not able to get her a ride rest of the way so holding her hand to keep her steady as we walked up a monster hill to wait for the bus. I had gone into mountain America credit union and asked if I could use a chair and explained the situation. The staff was very understanding compassionate and eager to accommodate her in any way. It is heartwarming to know kindness can still be found in the community. My friend has multiple sclerosis and she is in her late 50's. To the staff thank you all for being genuinely kindhearted to a stranger. May you all receive the same kindness in your daily travels as well Thank you again

  Response from the owner

  Thank you for the review, Elizabeth! We’re so glad the team was able to take care of your friend and you. We appreciate you and will be sure to pass your kind words on to the team!

• t

  tait s
  1

  I thought the world of MACU no issues. Been a loyal 10+ year customer. The ATM here took my $100 bill and my debt card. I reported fraud after a couple week investigation they were unable to resolve it and there lack of effort to even help me. Dissatisfied with mountain America and there lack of customer support for not being honest, just a crooked bank

  Response from the owner

  Hi, tait sandness. We are very sorry to learn of the experience you recently had with us. We would like to look into this further and help in anyway we can. If you could email us your contact details, and the details of your experience, to [email protected] we'd be happy to look into this and help you resolve the matter.

• L

  Luke Heinecke
  5

  Banking with Mountain America Credit Union is one of the best financial decisions I have ever made. Lindsay and Jacob have gone the extra mile for me from day one. I have accounts at much larger banks but have never felt as cared for as I do with Mountain America. They have earned my business for life. You can tell they genuinely care about their customers and make it a priority to win your business consistently. In my opinion, Mountain America Credit Union is the best choice in all of Utah.

• C

  Chelsea Selk
  1

  I will forever avoid using any MACU branch in the future. When applying to co-sign on an auto loan, I asked a specific question relating to my situation before submitting the application, and was told my concern would not affect my ability to qualify as a co-signer. They went ahead and pulled a hard credit check (which they are always plenty quick to do) and then I was not approved for the loan BECAUSE OF THE ONE SPECIFIC THING I ASKED ABOUT AND WAS TOLD WOULD BE FINE. I then proceeded to make THIRTEEN phone calls over the course of three weeks to try and resolve the situation. MACU offered no helpful solutions even though this whole mess was because of a mistake on their end. On multiple occasions I was told a representative would call me back, but aside from one time it always took me calling back or emailing to receive a response. I never even heard back from the original employee (I was told his name was Thomas) who misinformed me before submitting the application. In the end, we couldn’t move forward with the loan, and MACU didn’t do anything to make right their wrongs. Thankfully there are other competent credit unions in the area, and we will be taking our business elsewhere. I communicated with one individual (Kaylie) from this branch for most of the time I was attempting to resolve the issue, but will be posting this review with other branches in the valley, as the general MACU “customer service” line was also no help.