Mountain America Credit Union S Main St, Logan

Mountain America Credit Union Reviews

• C

  Christopher
  5

  Awesome Branch. Customer Service is Awesome too. They really go out of there way in guiding you into good credit or make better. I highly recommend Mountain America to my Family & Friends.

  Response from the owner

  Hi, Christopher! Thanks for the amazing review. We love having you as part of our Mountain America family!

• M

  Mar brgn
  4

  Very helpful, friendly and courteous. He is vey fast in getting what I needed without having someone wait a long time. Thank you.

  Response from the owner

  Thanks for the kind review, Mar!

• M

  Marina Orozco
  5

  I love this bank the personal there is very helpful and gives you the help you need right away they pay attention to your needs and suggest the best options to help you is an awesome bank ☺️☺️☺️

  Response from the owner

  Hi, Mariana! Thanks for taking the time to leave a review. We're thrilled to hear about your positive experience with us. We look forward to serving you again soon. Have a great day!

• H

  HelpMeUnderstand
  1

  They never answer the phone. Even after you leave them voicemails. They never get back to you. Sometimes we cannot come into the branch and we NEED to talk via phone call.

  Response from the owner

  Hello! We deeply apologize about the negative experience you've had with us. We'd love to hear more about it and see how we can help. Send us an email at [email protected] and we'll be sure to have a team member reach out to you as soon as possible. We look forward to hearing from you!

• R

  Rose
  1

  Went in today and was treated very poorly from inside teller. Customer service needs to be improved. Also when someone is the only physical customer in the bank, maybe acknowledge their existence.

• J

  Jae P
  5

  This place blows any credit union out of the water when it comes to customer service & services. Everyone I’ve ever worked with seems to bend over backwards to make sure you leave happy & on a good note. Highly recommend this place.

• L

  Lindsay Phillips
  5

  This branch went above and beyond for us. Whitney and her manager were amazing to work with. They even stayed late to accommodate our work schedules. I highly recommend them.

  Response from the owner

  Thank you for your amazing review, Lindsay! We love hearing stories about how our teams go above and beyond for members like you!

• J

  Jeff Laatsch
  2

  Greetings, I stopped into this branch on a Saturday, spoke to a Representative about a CC application, and the information needed to process my app. I gave this person a document, which she copied, which showed where to send the payments: I even had my emails about the app, and my app id: She stated she noted it, and would see it got taken care of. NOPE....something happened, and I am HOPING she did not put my CC information on another account, and it is merely a 'communications ' issue between branches, and application processing person. BUT there is a DISCONNECT! I have been emailing, calling ALL week to resolve this application issue which has gone on for almost TWO weeks: As a new customer/client NOT a happy camper at this point. I will have to call branch manager tomorrow, and possible stop by the place to resolve this(2nd trip!!!). For this reason, rating a 2.

  Response from the owner

  Hi Jeff - We are so sorry for the negative experience you've recently had with us and we'd like to learn more about it so we can find the best way to help and put you in contact with someone who can assist you. Please email us at [email protected] with any additional details you'd like to share. Thanks again for reaching out to us!

• R

  Robby Robertson
  5

  Love my credit union This branch set up is a bit strange but I do like all the employees quite a bit they are very friendly and helpful! Keep it up

  Response from the owner

  Hi Robby - Thanks so much for taking the time to leave us a review. We're glad to hear that you've had such a great experience with us and we'll make sure to let the branch team know! Thanks again!

• M

  McKayla Johnstone
  5

  Excellent customer service!! I worked with Ms. Jensen last week and she was wonderful! Not only did she take care of my problem, she called me today to follow up and make sure everything was working!

  Response from the owner

  McKayla, Thank you for the great review and feedback about your recent interaction with our South Logan team! We appreciate your comments and will forward them to the Branch Manager for review and celebration!