Mountain America Credit Union UT, Stansbury Park

Mountain America Credit Union Reviews

• P

  Penny MeMa
  5

  We have been with this branch almost 5 years now & I have been highly impressed with this branch as it has been a very professional & kind team of people that truly care for you & your family 👍

  Response from the owner

  Thanks for the great review, Penny! We'll be sure to pass your kind words on to the Stansbury Park team!

• C

  Camila Olivarez-Monosso
  5

  I believe her name was Julie if I’m not mistaken. I needed to pull out money, specifically $600.00 the ATM only had a limit of $500.00 per day, I confused it with a transaction at a time. I did receive the receipt but not the money. I hung around 15 minutes until their lobby opened. I let them know I never received my $100.00 and Julie was soooo kind and understanding and took care of the matter immediately. I was so appreciative and grateful with the customer service !

  Response from the owner

  Thanks for taking the time to share your experience with us, Camila! We're happy to hear that Julie was able to help sort thing out for you. We'll be sure to share your kind words with her and her team!

• S

  Stephen Wightman
  1

  Tried 3 separate times to order business checks unsuccessfully. I still don’t have checks. Tried to setup merchant services with Steve there never got a quote or brochure about it after a 15 minute conversation with him. Tried changing the business name for my cards and checks and was told I had to be there in person. Every call I have made to this firm with regards to my small business account has been met with apathy and no sense of urgency or importance.

  Response from the owner

  Hi Stephen, we're deeply sorry to hear about the negative experience you've recently had. We'd like to look into the situation with your checks and cards further so we can find the best way to help. Please email us at [email protected] with the best way to contact you and we'll have a team member reach out to you directly. Thanks for taking the time to leave us a review, we sure do appreciate you!

• C

  Cj Willie
  4

  I had time today while waiting 45 minutes to get a notarized paper so I thought I would leave a review. I have banked with Mountain American for several years now. Also with Wells Fargo. In general I prefer Mountain American. Customer Service is better and fees and and rates are quite good. But if time is important then bank with Wells Fargo. If you have to go to the physical bank at Mountain America and get something done Mountain America just takes “all day” plan twice as long as you actually need. Wells Fargo in the other hand will charge you for everything fee after fee after fee.

  Response from the owner

  Hi Cj, we're sorry to hear about the long wait times you've recently experienced and appreciate you taking the time to leave us a review. We'll be sure to pass your feedback on to our team so we can improve our in branch services! If you have any additional thoughts you'd like to share, please email us at [email protected]. Thanks again for reaching out!

• A

  Andria Henrie
  5

  I have been into the Stansbury branch as well as the branch on 5600 west, and everytime they treat me amazing! Super friendly bankers and loan officers. AMAZING customer service by both branches. We had been with a "bank" for close to ten years before switching to a Credit union and it was the best decision. So friendly and always willing to help. The Branch on 5600 West is super busy, but they always have workers and managers that will assist you and let you know that they will be with you as soon as they can. I just like the fact that they notice you when you walk in.

• B

  BlueNinja BlueNinja
  5

  Great Credit union. Lots of locations, always easy to find one close by, lots of ATM's and member ATM's, to avoid charges. I almost always deal with real human beings, who are friendly,, for anything other than routine inquiries . Phone app and online interface are easy and functional. No complaints.

  Response from the owner

  Thank you for the great review! We appreciate you taking the time to share your experience with us!

• T

  Terri Sutherland
  5

  Great customer service. I went in ti get a Cashiers Check & while there was a shirt wait, it was important to me that I was acknowledged as I got into line, from tge Frontline. All too often manners are a lost art in our world and it is the little things such as this that make a wait or an inconvenience bearable. I appreciate their customer service

  Response from the owner

  Hi, Terri! We're so happy to hear that our Stansbury Park team provided you with an excellent experience. Thank you for sharing it with us and we'll be sure to pass along your feedback to the team there. We look forward to seeing you again soon!

• K

  Karina bassett
  1

  Went to this branch because it was close to my home, and then I remembered why even having them fact so close to my house I won’t go to this specific branch. Customer service is very poor, very unorganized, no one knows what they are doing. I came because there was a death in my family, and we needed it to take care of his account and close everything, not once there was an I am sorry for you loss, they were joking between them while helping me, it was just a horrible experience . Don’t know if it matters to anyone, but I personally will never go to this branch again .

  Response from the owner

  Hi, Karina. We are very sorry to learn about the experience you recently had with our Stansbury Park team. We are very sorry to hear about your loss. Rest assured, we will pass your feedback on to the branch management team so that we can make sure all training is in place and to make improvements in the future. We appreciate your feedback.

• P

  Pepe Solovi
  5

  I love MACU in Stansbury their so friendly 🥰 but yesterday I was kinna mad,🤦🏽‍♀️ I don’t know, maybe at the lady was helping me or myself 😃 so I went through the window, I gave the lady 2 mountain america envelopes, with money inside of course 😃 one has 4 thousand n the other 3 thousand. I swear I counted that money 10times before we went to the bank , it was 7 thousand, n when the lady told me 6,700 I was like no count it again, n she said I run it through the money machine, 3 time. I was thinking why you run it 3 times 🤷🏽‍♀️ N come n tells me it’s was 6700🤦🏽‍♀️. I’m not accusing her of anything, but maybe she drop it on the floor I don’t🤷🏽‍♀️. I went home, telling myself, I’m not crazy,I’m not crazy 🤦🏽‍♀️😩😁It’s my fault too for not count the money n give it to her. But other than that, I ❤️❤️❤️Stansbury MACU. 😃(sorry for the fob English)😂

  Response from the owner

  Hi Pepe! Thank you for the review. We're sorry if here was a misunderstanding! We'd like to learn more about this experience, please email us at [email protected]. Thank you!

• T

  Teresa Jensen
  5

  They're always very helpful and accommodating to my needs. I really like Stansbury location folks. Make you feel valued as a customer.

  Response from the owner

  Thanks so much for sharing your experience with us, Teresa! We'll be sure to pass your thoughts on to our Stansbury Park team!