Mountain America Credit Union N Main St, Tooele

Mountain America Credit Union Reviews

• S

  Steven Nielson
  4

  The staff is very friendly and helpful it’s a great credit union. I only have one problem with it, I have usually had to wait. Yesterday I had to wait for 20 minutes to draw out money. There were only 2 stations open and it appeared That both were working on new accounts with cards. New accounts need to be handled in a different area by other staff, maybe even a loan officer or one of the managers. I was first in line and had 5 or 6 people behind me. Also in busy hours all stations should be open even if management has to fill one. I have seen times when there is a line clear back to the door with 2 or 3 stations open and several people milling around behind the stations just talking.

  Response from the owner

  Hi, Steven! Thanks for taking the time to leave us a review. We appreciate your feedback and we'll be sure to pass it on to our team. If you have any additional feedback you'd like to share, send an email to [email protected] and we'll have a team member get in touch with you as soon as possible. Thanks!

• T

  Trent Bello
  2

  So I've been with this credit Union for over half of my life and today I had finally had enough of this institutions crooked policy's and the way they treat long time members so I closed my account. The only reason I'm giving them two stars is because of the young women that work for this branch we're very sweet to me. They can't help that their companies Core Values treat their own members like dirt.

  Response from the owner

  Hi, Trent. We're very sorry to hear about your experience with us. We'd like to hear more about the situation to see how we can improve. Please send an email to [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. Thanks!

• r

  raymond Kohlman
  5

  Super bank. Last bank teller I worked with a few days ago was a 10. Easiest bank transactions without hassle. Teller was great. Love macu. Wish I knew the tellers name at Tooele branch. She needs to be recognized for her exceptional customer service. If macu can look up our account to see who help me to tell her she's appreciated that would be awesome.

  Response from the owner

  Hi, Raymond! Thanks for taking the time to leave us a review. We'll pass your kind feedback to the Tooele team so the teller can be recognized. We look forward to serving you again soon!

• J

  Joe Brandon
  3

  Parking is bad Service is generally great. Location of your facility is handy and accessible but bad in that all businesses etc are in one area of town. So very congested with traffic etc.

  Response from the owner

  Hi, Joe. Thanks for taking the time to leave us a review. We'll be sure to pass your feedback on to our team. If there are any additional thoughts you’d like to share, please send us an email at [email protected] and we'll have a team member get in touch with you as soon as possible. Have a great day!

• R

  Rebecca Snegrem
  5

  MACU has always been great, but Joline is exceptional. Such a kind lady.

  Response from the owner

  Thanks for the great review, Rebecca. We'll be sure to pass your kind words along to Joline and the Tooele team.

• S

  Sara
  1

  Give zero stars if I could. I have lost respect for this bank in the past year. And today they decided to steal my money to put it in another account without my permission. New bank here I come!!!

  Response from the owner

  Hi, Sara. We deeply apologize about the negative experience you've had with us. We'd love to hear more about the situation and see how we can help. Please send an email to [email protected] with more details and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

• J

  Jeffrey
  5

  I joined Mountain America Credit union because there customer service is off the charts! If you ask for Ashton or Alyssa they will make your experience amazing 👏 I really appreciate!! Thanks Jeffrey

  Response from the owner

  Hi, Jeffery! We're happy to hear that you've had a great experience with our Tooele team, specifically Ashton and Alyssa. Thank you for taking the time to share your experience and we'll be sure to pass your compliments on to the branch management team so Ashton and Alyssa can receive the recognition they deserve. Thanks!

• L

  Lisa C
  1

  Left 3 voicemails within 1 1/2 weeks regarding opening an account for a private entity = no response! Quite disappointed!

  Response from the owner

  Hi, Lisa! We're very sorry about the experience you've had with us. We'd love to hear more about the situation and see how we can help. Please email us at [email protected] with your contact information and we'll be sure to have a team member reach out to you as soon as possible. We hope to hear from you soon!

• A

  Alphonso D Burger
  5

  Received a letter that I didn’t understand went into the branch office in to Willa. Had a professional experience with Tori she explain what the letter meant and how I could avoid that problem by having Better account maintenance but she’s there to assist any time or any other tellers if I need questions answered. They are all very pleasant to work with when you are just banking or have a problem. If they don’t know the answers they will find out for you not just tell you anything.Thanks for a job well done

  Response from the owner

  Thanks for sharing, Alphonso. We’ll be sure our team is recognized for their amazing customer service!

• S

  Shannon Kenny
  5

  Cortnee helped me this past Saturday with quite a few things! She was extremely helpful and very sweet and understanding despite the system going down! Im so appreciative for the help I recieved from her to resolve my issues. I love MACU! And this branch especially because of not only the professionalism but also the kindness and help I recieved by Cortnee!! Thank you

  Response from the owner

  Thanks for sharing your experience with us, Shannon!