Moneytree 104th Ave, Kent

Moneytree Reviews

• J

  Jordan Hernandez
  1

  Manager is terrible no help at all, continually kept putting her finger in my face telling me to shuttup and being rude because i was trying to explain something all she kept saying is it's not their policy and that i was lying I'm sure it isn't policy but that doesn't stop some people from doing something which is probably what happened, super unprofessional and a terrible the manager there seriously needs to learn how to talk to people.

  Response from the owner

  Thanks for bringing this to our attention. We’re sorry you had this experience, Jordan. Please contact our Customer Service Team at 1.800.745.1011 to let us know what happened.

• P

  Pauline Henderson
  5

  I would like to thank the two Ladies who were working Friday night 6/4/16. They went way beyond their duty to take care of my needs. Both were very friendly and are the perfect kind of people we need to work in places that deal with the public. I will definitely bring my business back there again.

• A

  Ahmad Nishanov
  1

  This place deserves -5 (negative) stars. Strictly for customer service. I don't write negative feedbacks at all but this place made me do it! One of the tellers that was helping did not even explain what do to and how to do it as I needed to send money from WU, she was consistently focused on other things, talking with other workers while helping me! I just hope that you guys would give better service to people who are in a hurry! Hopefully that was my last time there!

  Response from the owner

  Thanks for bringing this to our attention, Ahmadillo. We apologize for the frustration you experienced in your recent visit to our Branch. We appreciate your business – it’s our goal to exceed the expectations of every Customer and it didn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!

• D

  Dawn McPhee
  2

  This place doesn't give away the company's free pens..the pens that advertise their business! You used to be able to go inside and grab a pen off the countertop, so u could fill out their required paperwork, but now the tellers hoard them behind the glass windows! So I have to stand in line for 10 minutes just to get to the window and ask to use their pen! Next, another 10 minutes passes becuz I've got these papers to complete! Wow, money tree! I thought you would want customers to have your company logo circulating throughout the community!

• O

  Ozjanae Golden
  1

  Was in there for a hour almost and didn't get manger help the was acting not so smart and whispering like I can't here them . Basically did there job ... so annoyed .

• S

  Shelby Lehman
  1

  Angelita, was very rude to me today because I misunderstood her over the mask. I apologized for misunderstanding, but she continued to make me feel stupid for not hearing her correctly. She was cold the whole rest of the transaction, I am so sorry I even bothered coming in. I won't be back.

  Response from the owner

  Hi Shelby, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every Customer and it doesn’t sound like that happened during your visit. We hope you’ll give us an opportunity to assist you in the future.

• N

  Nikolas Hanson
  5

  They are friendly and very helpful. For me having to get a loan is awkward already and the teller was conversational and friendly so I actually forgot my anxiety.

  Response from the owner

  That’s what we like to hear! We’re so glad that our East Hill Team Members made the loan application process easy and stress-free for you. Thank you for sharing your positive review, and we hope to assist you again in the future.

• C

  Cheryl Leggett
  5

  They are always available in a pinch, I needed to get my brakes fixed, didnt have the money, I was able to get a loan in minutes.

  Response from the owner

  Hi Cheryl, thank you for taking the time to share your experience. We're glad we were able to help you and are here any time you need us.

• R

  Rumba Daily
  5

  yoeuth was very nice and helpful and she gave me good customer service, she even went out of her way to help me.

  Response from the owner

  That's great to hear, Roger! We're happy Yoeuth provided you with excellent customer service. We hope to assist you again in the future!

• D

  Derrick Loving
  5

  Always on time when in need for some assistance. Great people, atmosphere, and customer support there are greatly appreciated.

  Response from the owner

  Thanks for your review, Derrick! We’re glad to hear our East Hill Team provides you fast and attentive service. We look forward to assisting you again!