Moneytree E 120th Ave, Northglenn

Moneytree Reviews

• H

  Heywood Locke
  5

  Was having a bad day after visiting many different locations to cash a handwritten check. Mercedes was able to turn that around for me and put a smile on my face while doing so. Very professional and courteous. Thanks Mercedes, and thanks MoneyTree!

  Response from the owner

  Thanks so much for taking the time to share your positive experience, Heywood! We're so happy to hear Mercedes was able to help you get your check cashed quickly and easily. We're here any time you need us!

• C

  Christopher Kullman
  5

  After a water line broke and realizing a few extra dollars were needed I got the necessary documents in order to get a loan. When I arrived, it only took about 15 minutes total to complete the process and was on my way. Money tree helped me out when I needed it and provided excellent service when I was there. If you ever need a short term loan, I'd highly recommend using MoneyTree.

  Response from the owner

  Hi Christopher, thanks so much for taking the time to share your positive experience! We're happy to hear that our Northglenn Team helped make the loan application process quick and easy. We hope to continue exceeding your expectations!

• C

  Christin Hernandez
  1

  I'm absolutely disgusted by the treatment I've received from this place in the last few months! Ever since they've changed up their staff, the new tellers and new rules have made this a grudgingly grueling process! I used to love coming here and now I despise it. Today was the worst out of every experience I've recieved. The woman with long red hair would blink her eyes in irritation as I tried to discuss the situation. Any hint of good service that I've experienced before was washed away with this woman's clear irritation of my questions and concerns. She did not complete my transaction by giving me my change and then shorted me when I had to reverse my transaction, which I've NEVER had to do. I tried to explain that she never gave my initial change back to me from the original transaction and that, though she was giving me the amount of the loan back, the left over amount was not handed back to me. The fact that I had to break it down in a step by step process is unbelievable. I would never request someone be fired, as we all have bad days now and again, but she needs serious training on how to deal with a customer in a polite and understanding manner. Once I'm done with this loan, I will never do business or refer this place to anyone ever again!!

  Response from the owner

  Christin, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. We appreciate your business – it’s our goal to exceed the expectations of every Customer and it didn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future.

• J

  James D
  5

  Kylee and her co worker on Friday at around 5pm on 5/9 I can not rember her name but they both went above and beyond in helping me to get a loan. They helped me log in and get the info I neesed form my bank and took the time to make sure I got the Money I needed that day and.they were so sweet and never once did I feel like a hasel or that I was a pain and belive me I have been to some places on a Friday afternoon about closing time and they make you feel like you just ruined there day. So thank you ladys for the amazing service and I will always go to that location from here on out! Just wish I could remember her name...

  Response from the owner

  Hi James, thanks so much for taking the time to share your positive experience. We value you as our Customer and hope to continue exceeding your expectations. Thank you for choosing Moneytree!

• J

  Jason Villasana
  5

  Clarisa was completely amazing and had amazing customer service. She was very professional and knew exactly what she was doing. We couldn't have asked for better service.

• W

  William Chavez
  1

  Absolutely the worst experience! Please beware. Not only was the guy helping me have no idea what was going on or even how to input my information into the computer. But than after sitting there for 30 mins for them to figure how to input the application I was told that all my information and my bank they can’t accept. When I asked why they could not give me a reason as to why. Very very disappointing for sure and kinda comical to be honest. Carrisa at this location was rude and was unwilling to help. The lack of customer service at this location is a joke. There is plenty other loan places in the area. My advice would be to look elsewhere cause this is not the place!

  Response from the owner

  Willy, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. We appreciate your business – it’s our goal to exceed the expectations of every Customer and it didn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!

• J

  Justin Lydston
  1

  Please do yourself a favor and do not borrow money from this place. The tellers make mistakes that cost you money, time and patience. The automatic payments never go through when they say they will, sometimes it even takes 5 days for a payment to go through, it honestly seems like when you give them access to your checking account they just take money whenever they feel like it. For example i authorized a payment to go through on 12-26-2018 and they decided to take it out on 12-18-2018 and take all of my grocery money for my family. So if you need to get cash dont go to Moneytree, honestly you may be better off standing on a street corner holding a sign, at least then you may get to interact with some nice people and enjoy the weather. I will never be going back to Moneytree.

  Response from the owner

  Justin, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every Customer and it didn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!

• R

  Roman Marta
  5

  It's no wonder Jessica is the branch manager at Money Tree. Her prompt, courteous and professional service was superb and I recommend any one who needs their services to go see her and her staff in Thornton.

  Response from the owner

  Thank you for your visit, Roman, and taking the time to share your positive review. We’re glad Jessica provided you excellent service, and we’ll be sure to share your feedback with her. We look forward to assisting you again!

• J

  Janelle Roth
  5

  Maria is the ABSOLUTE BEST!!!! She is so friendly. So knowledgeable. Always happy. :) You can tell she’s an awesome manager!!!!

• A

  Alex G.
  5

  Staff was very nice. I was super surprised at the customer service. Jessica and Jazmin were sweet and polite. This was much appreciated.