Moneytree College Way, Mount Vernon

Moneytree Reviews

• L

  Lucy Lopez
  1

  So today I went into my local money tree to get a loan. The clerk was not welcoming what so ever. I found her rude and made me feel unwelcome! Never going into this money tree again! It was my first time trying to get a loan here and to be honest don't think I'll ever go back to this money tree! Her customer service sucks!

  Response from the owner

  We’re sorry to hear you had a frustrating experience during your recent visit. Please reach out to our Customer Service Team at 1.800.745.1011 if there is anything we can do. We appreciate your business and hope you will give us a chance to serve you in the future.

• E

  Elysa Bennett
  1

  This moneytree is so rude. Andy and the shift manager that was working june 12, 2019 at the end of the day were not courteous nor helpful. They seen the income that we recieve and still didnt give Us a loan. They were looking at all of our bank transactions and were being so nosey about how we spend our money. They were looking at us funny when we were not looking but WE could see because I was at the counter while my fiance was sitting in the chairs. Then they really were being racist towards us. Not saying racist words or anything. But just because they knew we are Native American, they were looking at us rude. Being rude. And looking at us ugly. Not being helpful to our loan as well. We have never ever had a problem with money tree. They were jealous that our kids recive money and we get it in our name and of the money that we get. Usually moneytree takes the income no matter who the money, as long as it goes to into the bank account, they just make sure that your (our) name is on the account. And andy was being so nosey and acting like a complete new hire. I wish there was another money tree near mount vernon. But if this is how my moneytree is going to treat me. Forget them! I have used money tree for help and emergency situations. I would rather pawn my vehicle than go here anymore because I have other vehicles to use. Plus I'd get more money anyway. I would rather pay interest to someone else for a loan than getting treated the way we were by this moneytree. 😘 PEACE OUT MONEY TREE !

  Response from the owner

  Hi Elysa, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every Customer and it doesn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!

• M

  Matthew Schneider
  5

  I spoke today with a 'Marie' via the 800# and she provided exemplary service. Very helpful and pleasant to speak with. 5 stars.

• S

  Stephen Murphy
  1

  Not very happy with my local momey tree cause there still trying to charge me for when I’ve paid them, so I am not happy or please with money tree workers, I would like to stop being charged

• C

  Charlsee P.
  5

  Very knowledgable & courteous staff! Great customer service!! Thank you!

• J

  Jay Bulworth
  1

  Legalized loan sharks, run don't walk run from these people! !!

• E

  Erendira Chulos
  1

  They do not have good service and very racist

  Response from the owner

  We are sorry to hear about your experience, Erendira. Please call us at 1-800-745-1011. A member of our customer service team will be available to listen and discuss this with you. You can also reach out via email at [email protected]. We hope you will give us another opportunity to assist you.