Moneytree Broadway, Chula Vista

Moneytree Reviews

• J

  Jose Jamerson
  2

  Bad service from the manager or supervisor on That location bad experience, his bring service w a lot actitud don’t have the personality to be on that kind a job n deal w customers ,the cashier are great ! I never back to that location to get servicio 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

  Response from the owner

  Hi Jose, we’re very sorry to hear you had a frustrating experience during your recent visit. Please reach out to our Customer Service Team at 1.800.745.1011 to let us know what happened. We appreciate your business and hope you will give us a chance to serve you in the future.

• A

  Annie Hayes
  1

  I brought a check to be cashed. I verified it online and they said they had to call 3 other people and they could not get ahold of anyone. They refused to cash my check when i had verification. My family and I will never go there again.

  Response from the owner

  Hi Annie, thank you for taking the time to let us know about your recent experience at our branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every customer and it doesn’t sound like that happened during your visit. We hope you’ll give us an opportunity to assist you in the future.

• K

  Klaus Z
  1

  Really bad customer service, I went to cash my check, and it is a guy called José, he is really rude and have no customer service skills at all. I was speaking Spanish and he continued answering me in English. I told him he was been rude and he didn't apologize or nothing, just another worker say sorry to me. I prefer the San Ysidro location better.

• J

  John Doe
  1

  Daughter had an account she would regularly cash at moneytree. The lady instead of cashing the check like we regularly would, took the opportunity and go out of her way to speak with her superior and crate a bogus arguement. Asked her to return the check so we could cash them elsewhere, while she intended to invasively interogate us I told her to have a good night and walked out. Went to another moneytree on palm ave where she had posted some note under my daughters account that called for me to be added to her accout for some greedy reason Im sure. It was simple she had already cashed these checks before and they have always cleared with no issue it is from a reputable party. These people are followers who care little to serve there patrons. Any shady practice any of there employees come up with they will run with without regard for what is right. Shameful!!

  Response from the owner

  John, we’re sorry to hear you had a frustrating experience during your recent visit. Please reach out to our Customer Service Team at 1.800.745.1011 to let us know what happened. We appreciate your business and hope you will give us a chance to serve you in the future.

• F

  Firas Adam
  1

  The Worse money tree Location in the area customer service it’s very bad and always they don’t have money to pick up from Western Union i went there to many time they told me they have only $200 to give the rest can go to another bank that’s only location do that anywhere else they have money always I was just ask for $700

  Response from the owner

  Hi Firas, thank you for taking the time to let us know about your recent experience at our branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every customer and it doesn’t sound like that happened during your visit. We hope you’ll give us an opportunity to assist you in the future.

• G

  Gigi Rosas
  5

  Spoke to Steve over the phone regarding an extra day for my check to clear and it was no problem at all! He made my day!

  Response from the owner

  Hi Gigi, thanks for taking the time to share your positive experience. We’ll be sure to share your feedback with Steve!

• J

  J. Al.
  5

  Always gpos customer service at money Tree branches, cash your checks, send money, get a cash advance. Here you can.

  Response from the owner

  Thanks so much for your positive review, Joseph!

• G

  Guillermo Leon
  5

  Fast and easy. Quick service as well. Really recommend this place use it a lot.

  Response from the owner

  Thanks, Guillermo; we appreciate it!

• e

  ermalene chargualaf
  1

  SANDRA IS SO RUDE SHE STARTED YELLING AT ME IN THE STORE PEOPLE WERE LOOKING AT ME

  Response from the owner

  We’re sorry to hear you had a frustrating experience during your recent visit. Our Customer Experience Manager will be contacting you to discuss what happened. We appreciate your business and hope you will give us a chance to serve you in the future.

• A

  Adrian Osuna
  5

  Very good customer service all their employees are very friendly and efficient they always have a solution People who give a bad opinion or who put a star is because they want to make a deal and they won't let them and they get angry but they don't pay attention, guys, keep taking your work, they take it very well

  Response from the owner

  Wow - thanks for the kind words! We're glad we were able to help you and are here any time you need us.