Moneytree W Alameda Ave, Lakewood

Moneytree Reviews

• A

  Alanna Savage
  5

  Cullen, an employee of this location, deserves a promotion/raise and all of the praise! He recently stopped a stolen check from being cashed and I couldn't be more appreciative of him. Thank you!

  Response from the owner

  Thank you for telling us about your experience! We appreciate your business!

• L

  Leanne McAuley
  1

  I called the Englewood location and the lady I talk to you over there was a very nice friendly understanding told me to send a customer her way the customer wanted to go to a location closer to her so I called the Lakewood location talk to George George was really nice when I talk to him I sent the lady over there about an hour or so later somebody call me back from that location and told me to never send somebody like that over there again and that that check was unacceptable and I hung up on him because I do the same type of work he does and that just irritated me because it’s like he doesn’t want any business. I do understand that the customer I sent over wasn’t all there but don’t ever call me back telling me not to send customers too him that’s very unprofessional! It’s your job to help ppl not matter how they act.

  Response from the owner

  Hi Leanne, thanks for bringing this to our attention. We’re sorry you had this experience. Please give us a call at 1.800.745.1011 – we’d like to learn more about this situation.

• M

  Mandy Driggins
  5

  Rent is coming and I was driving around and called to see if they sell money orders, a teller named Jorge helped me and his customer service was outstanding. I felt really appreciated there and I was only buying a money order. I really appreciate the service and I will be back here more times when I am at this side of town. Thank you for the service!

  Response from the owner

  Thanks so much for sharing your positive feedback, Mandy! We're happy to hear that Jorge provided you excellent service and was able to help you with your money order. We hope to continue exceeding your expectations!

• H

  Heather Deane
  4

  Helped my man with a loan very gracious

  Response from the owner

  Thank you for taking the time to share your experience. We appreciate your business!

• D

  D.B.
  1

  Just went into this place after speaking on the phone with an employee about cashing a $1200 check that over the phone they had no problem doing, after a 45 min to 1 hour wait for filling out all the forms for them to tell me they can’t cash it because they haven’t gotten in touch with the person to verify the check, then as soon as I left the person called me and told me the check was verified and they just called my phone to see if my number worked and I haven’t reviewed anything yet because they close in 1 hour. I will never come to this place again or recommend it to anyone in my entire life time. Very unprofessional

  Response from the owner

  Thanks for bringing this to our attention. We’re sorry you had this experience. It’s our goal to exceed the expectations of every Customer and it doesn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!

• K

  Kimberly
  5

  If I could give a 100 star review I would! This company was literally a life saver when I was in a blind financially. I didn't know where to turn. A friend recommended Moneytree but specifically, Kristina (spelling?) G., because she helped him out months ago. Nothing but good things to say. My family is more secure today because of her and her service!

  Response from the owner

  Wow- thanks for leaving your review! We’re happy Kristina provided you and your friend with excellent customer service. We hope to assist you again in the future. Thank you!

• L

  Lucaus Duran
  5

  I love this place all employees are nice and friendly. Even when they can't help you they are still very professional. I recommend this place 100 times over the other loan places. Thank you money Tree Team.

  Response from the owner

  Hi Lucas, thanks for your review! We’re so glad to hear that our Alameda Team Members consistently provide you with excellent service. We appreciate your recommendation!

• D

  Deb Ainsworth
  5

  Awesome customer service and excellent employees. This place has professionally helped me out quickly and respectfully ❤️🌹

  Response from the owner

  Hi Deb, thanks so much for your kind words about our Alameda branch! We value you as our customer and hope to continue exceeding your expectations.

• j

  jamie Haynes
  1

  Horrible place, they can’t cash any checks over a certain amount but we never know how much they can cash! Waste of time to go to these places! They could have made extra money just having the money? Never again!

  Response from the owner

  Thanks for bringing this to our attention, Jamie. We’re sorry you had this experience. Please give us a call at 1.800.745.1011 – we’d like to learn more about the situation. We hope you’ll give us an opportunity to assist you in the future!

• A

  Angel Puttmann
  1

  Very rude. I called and asked in advance what I needed and when I got there they instantly pushed me away saying I needed a letter from my employer. They need to tell these things in advance and need to stop being so rude. I would NEVER suggest this place.