Moneytree Kietzke Ln, Reno

Moneytree Reviews

• S

  Shylo Hammond
  3

  *updated review from one star to three because someone from money tree customer service reached out and was very polite and understanding, my over all experience in the store is still a one star rating* Tania was zero help. I tried to cash a western union check I received from a good friend of mine as partial payment for an item I sold him. She asked what it was for so I told her. She was looking at me strangely the whole time. She then got on the phone for a while and had me fill out a form and copied my ID, then she returned to tell me she wouldn’t be able to cash it for me. When I asked why she said the whole situation seemed suspicious, she said she’d never seen a western union check with the Rite Aid logo in it. Maybe it’s because I have an eye patch. But whatever it was she really didn’t want to help me.

  Response from the owner

  Hi Shylo, thanks for reaching out. Please give us a call at 1.800.745.1011. We’d like to talk with you so we can learn more. We appreciate your feedback and are always working to provide extraordinary service.

• K

  Katie McDonald
  1

  Avoid Tania. She gave me incorrect information then lied about it in front of her manager. Go to another location if at all possible.

  Response from the owner

  We’re sorry that your Moneytree experience didn’t meet your expectations. We’d like to learn more so that we can deliver a better experience next time. Please call us at 1-800-745-1011 to discuss or send us an email at [email protected]. Thank you for your feedback.

• N

  Nicky Bee
  5

  Tyler is an amazing employee! I called to confirm some questions about my account and if I could cash a personal check and she was happy to help! Side note: To the person who said he had to walk 4 miles for missing the bus, perhaps planning for these things ahead of time can help you in the future. Not being rude, just being honest. It's not always a company's fault that you did not plan ahead :) That would be like me saying "It's my jobs fault that I'm 30 minutes late to work due to traffic."

  Response from the owner

  We're glad Tyler answered your questions and was happy to help. We appreciate your business, Nicky!

• R

  Robin Sanders
  5

  After 3 days of DMV and going to a different moneytree I still was unable to receive money my dad had wired. The other moneytree chanced what was required 3 times and still no wire. Isaac took the time to actually read my DMV, moneytree I.d., and a screen print of my lost I.d. and saw it to be enough to receive my money. He was intuitive to my emotions, which had been pushed to the limit. He smiled and in a way consoled me. Isaac is a bright young man that deserves a promotion and a raise. Thank you Isaac!

  Response from the owner

  Hi Robin, thank you for sharing your positive feedback about our Team Member, Isaac. It sounds like you had a frustrating experience at another Branch; please reach out to our Customer Service Team at 1.800.745.1011 to let us know what happened. We appreciate your business and hope you will give us a chance to serve you in the future!

• E

  Elysia Iraheta
  5

  Trying to do a mew review nut hopefully it seen, shout to Myra for being so pleasent ,friendly and knowlegable of her position. So helpful in many ways!!! Very pleased with my experience with Money Tree. Rebecca assisted me with all my needs, answered all my questions. She was very knowledgeable, showed great empathy to all her customers! Plus I loved her xmas sweater, I hope you win ! I am going to recommend this place to all my friends. I appreciate all your assistance Rebecca, once again thank you.

  Response from the owner

  Hi Elysia, Thank you for your review. Sounds like you were at our Meadowood branch on the day our Company was celebrating “National Ugly Christmas Sweater Day!” We appreciate you choosing Moneytree and are happy Rebecca provided you with excellent customer service. We hope to be able to assist you again in the future. Thank you & Happy Holidays!

• S

  Simon Matin
  1

  0 stars if I was able to give them that. I went in one day to send money then they said to come back with proper documents. I came back the next day and had everything they asked for and then they said I cannot send the money. Even though they said the day before I can send the money ey if I have the proper documents.

  Response from the owner

  Simon, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. We appreciate your business – it’s our goal to exceed the expectations of every Customer and it didn’t sound like that happened during your visit. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!

• R

  Remi Thedawn
  1

  Tereible place they took my birth certificate then wont give it back

  Response from the owner

  Thanks for bringing this to our attention. We’re sorry you had this experience, Remi. Please contact our Customer Service Team at 1.800.745.1011 to let us know what happened.

• E

  Eric Julien
  5

  easy fast and very convenient. Tyler was a very good help and explained everything very thorough and made an easy experience. Thank you tyler and moneytree. God bless.

  Response from the owner

  Thanks so much for your positive review, Eric!

• B

  Blockchaindomains
  1

  Stood in line for 30 minutes, I'd rather get a debit card than let them waste my time. Missed the last bus and had to walk 4 miles home, thanks money tree!.

• c

  chelsie davis
  5

  money tree was so easy to apply and get my money way better than any other place I have ever been to deff staying with them

  Response from the owner

  Thank you for your visit, Chelsie and taking the time to share your positive review. We appreciate it!