Modern Nissan of Concord Concord Pkwy, Concord

Modern Nissan of Concord Reviews

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  Cecelia Bailey
  5

  John my service representative is always ready to greet you with a smile. Performance is above average in customer service. He really listens to me and anticipates my needs. Keeps me on top of all required service schedules.

  Response from the owner

  Thank you for the kind review about John! He enjoys what he does and takes pride in delivering great customer service. Thank you for your continued business, Cecelia! Best, The Modern Nissan of Concord Team

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  Victor Rosa
  5

  Where do I begin. My wife and I recently purchase a Nissan Murano and what a wonderful experience we had. The staff is incredible, personal, friendly, accommodating and family oriented. I like to specifically call out Robert Lahr (sales guy), Chris in Finance and Tyler (Service). These guys bent over backwards and worked for hours to accommodate us and finally making a deal that worked for us. I am recommending my friends, co-workers and family if purchasing a car this is the place to go. My sister in law also purchased a car and had a great experience as well. THANK YOU MY NISSAN FAMILY!

  Response from the owner

  Victor: Thank you for your kind review! We will be sure to share this with Robert, Chris, Tyler and the team. We are thrilled that you've kept Modern Nissan of Concord in the family! Thanks again! Best, The Modern Nissan of Concord Team

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  Steve Urbach
  5

  Modern Nissan of Concord is the first dealership I've been to in a long time where the sales people actually know their product very well. They were helpful and willing to work with us to ensure we "the customer" were comfortable with our deal and the overall car buying experience. Even after all of my research and shopping around, no one could touch the deal Brandon and Mike offered us. They were both a pleasure to deal with! If you're in the market for a Nissan, you're doing yourself a disservice if you don't check these folks out!

  Response from the owner

  Steve: We are floored by your kind and thoughtful review! It is essential that our team is knowledgeable about the product, listen to our customers' needs, and do everything we can to provide you with the best deal. We appreciate you recognizing that and for allowing us to earn your business. Thank you again, Steve, and if there's anything else we can do to assist you, we're just a call, contact form, or drive away! Best, The Modern Nissan of Concord Team

• S

  Sandra Farquharson
  5

  Robert was a pleasure to work with from his personal attention to detail and explaining the use of every feature on my vehicle. I never knew car buying could be this pleasant, honestly. I walked in on a Saturday afternoon, said i wanted a specific color, this is what i could afford and your dealership went above and beyond to let both happen with absolutely no price haggling. They searched within a certain radius, located the Monarch Orange Rogue SL I wanted, not an AWD like i specified and Robert even offered to deliver it to me personally at my job on Monday. I didn't think i would be there as long as i was (i truly thought i was going to walk in/out of there dissatisfied within a few minutes like I had with 2 other dealerships prior to finding y'alls on the internet) that my blood sugar started to drop and Robert went and bought me something to eat from the vending machine. I totally understand why he has the Nissan recognition plaque and customer excellence awards on his desk! There's nothing I can think of, at the moment, that you could've done better (but if i do I'll certainly let y'alls know) from my initial contact by phone with the internet manager, stacey (??) to her 2 followup calls she was professional and pleasant to the minute I pulled up Robert was right at the entrance to greet me. Overall, I had a pleasant experience!!

  Response from the owner

  Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Modern Nissan of Concord Team

• m

  marcelopereira112
  5

  As usual, we had a great experience at Nissan of Concord: scheduling the service was very easy and courteous associates took care of the service.

• K

  Kevin Bothwell
  5

  Loved working with Gray on my new Murano. The dealership was quick, knowledgeable, and eager to make a sale. Will recommend highly for anyone in the market for a new vehicle.

  Response from the owner

  Your recommendation means so much to us and we're so happy to have earned it. We take pride in our customer service and do whatever we can to have our customers leave happy. Have a great day! The Modern Nissan of Concord Team

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  Ted gilmer
  5

  I was looking to buy a Frontier. I found a couple on Modern's website and came into test drive. Gil greeted me as i entered the dealership and immediately connected with i wanted. He listened to me and together we find the right Frontier for me. Simply one of the best experiences i have ever had buying a car. Thanks Gil and to all the Modern team

  Response from the owner

  It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best regards, The Modern Nissan of Concord Team

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  holly frick
  5

  The guys at Modern Nissan of Concord Always go above & beyond with great customer service. They get you in & out as fast as they can & they threw in a free car wash when it did take an additional 15 minutes. I own 3 Nissan's & only go to Modern Nissan of Concord!

  Response from the owner

  We appreciate your continued business, Holly! We are grateful for you and your kind words. We're here when you need us next! Best, The Modern Nissan of Concord Team

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  Mrs. T. Hogan- Smith
  5

  It was a great experience. Even though I wanted a lower price, the sales team were Fantastic!! They were all very attentive, courteous, respectful, helpful and caring. Not to mention that they worked extremely hard to make sure we were as satisfied as possible.

  Response from the owner

  Tamika: thank you for the kind review! Even though the price couldn’t be lowered more, we are very happy to hear that the process went smoothly. If you have any questions at all, please don’t hesitate to contact us. We hope you’re enjoying your new ride! Best, The Modern Nissan of Concord Team

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  Cathy Kyei
  4

  Customer service could use a little improvement. Service Personnel was not very friendly.

  Response from the owner

  Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. The Modern Nissan of Concord Team