OneMain Financial Concord Pkwy, Concord

OneMain Financial Reviews

• D

  Deshaunna CALDWELL
  3

  I will say the process of the loan was fast and good and Debra was good. What bothers me is you can be 10 mins late and they are calling you as if you haven’t made a payment in 6 months. I was a day late due to canceling my direct pay and I simply forgot it’s not due on Friday per usual. Dana called me and wouldn’t let me off the then the manager spoke to me as if I was very insignificant. The lack of understanding and wanting to cut you off to tell you you are wrong is rude. I understand you are doing your job and as always I made my payment but the way I was spoken to was simply unnecessary

  Response from the owner

  Hi Deshaunna, Thank you for taking the time to leave this review. We are sorry your experience was not as you expected, and we would like to help. Please contact your loan specialist for further assistance. – LF

• B

  Brett R
  5

  I agree rates are very high! I cringe when I saw the rate. Damn near passed out!! They loan to folks that are struggling. I would not borrow from them if I was able to borrow from a traditional bank because of their rates. But, hey, that's my fault. They are a sub-prime lender, (meaning they lend to folks with bad or fair credit). They seem to be nice people here. I have not had any issues. I guess if I paid late or not make payments, they may have an issue with that. Just like if someone didn't pay you back, you may have an issue with them. just my thoughts!

  Response from the owner

  Hi Brett, Various factors come into play with our interest rates, from your income and credit score to your payment history. We do appreciate your feedback! Thank you for taking the time to share your experience. Have a great day! – LF

• W

  Wanda Brown
  5

  I have Always had a GREAT Experience with the Concord Office (Dana) is awesome. She goes far and beyond for her clients to make sure your getting the best rates I Love Onemain Concord Branch.

  Response from the owner

  Hi Wanda, We're thrilled that you had such a great experience working with our Concord team, including Dana. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. Have a great day! – LF

• J

  Jose Lopez Serna
  5

  Debra was wonderful she deserve to be the employee of the years

  Response from the owner

  Hi Jose, Thank you for sharing your OneMain experience. We're happy to hear that Debra provided excellent customer service. We look forward to seeing you again soon. – LF

• S

  Staffie xo (Staffie)
  1

  Please consider going elsewhere. They prey on anyone with poor or average credit. I have been working with One Main for a few months now (a few too many) and any way they can make my life hell, they've found a way. It started out poorly the second I walked in the office door. I was greeted after a few moments and let someone know I had a quote -accepted- online, which meant absolutely nothing to them. They still had to do tons of paperwork, and the amount that I was given online was far higher than the amount that I was given in the office. Once I finally got an amount, they wanted to take pictures of the car IN PERSON, which was unheard of by the car salesman. I wouldn't have had a problem with this if it was all done the same day. Nope, this had to take about 2 weeks out of my life of working with these people and waiting to hear back on when I can bring the car of my choice in to take pictures and get it ready for paperwork to be done. Once I had all the paperwork done, I signed up for Autopay, which, let me warn you, DO NOT DO. Since starting my loan, they have charged me over $128 in fees from my bank in one single month and its humanly impossible to contact their customer service to let them know what's going on, complain, or get anything taken care of other than make a payment with a robot. You sure could go in, but they aren't open on weekends, which just adds to the list of problems One Main has. Car Dealerships are open on weekends... As I've said, seek. business. elsewhere.

• J

  Jenn Raimey
  4

  We worked with Elsie and she was wonderful. Everyone in the office was very nice and professional. I would definitely ask for her if you are looking for a loan. many options, decent rates, and quick backing.

• H

  Heather Troxler
  1

  The employees don't care about clients. The manager is horrible. The manager and staff made someone cry while I was in the Concord store with family and didn't care. The entire store is very mean about loans. They come off as thinking that they are better than they really are. Definitely, not a company I want to do business with!

• C

  Craig Dailey
  5

  I needed to purchase a new AC unit and refinanced my existing loan. The process was easy and fast.

  Response from the owner

  Hi Craig, We appreciate your positive feedback about your experience. We're happy to hear that your loan will provide the financial relief you are looking for. Thank you for choosing OneMain. Have a great day! – LF

• S

  Susan Smith
  5

  My agent was very efficient and very friendly. She made every detail very clear. This is my second time with one main. Would certainly recommend.

• I

  Ilmar Ocampo
  5

  You guys were awesome and Kirk couldn't of been more Customer Service savy if he tried. I was not expecting such great service and how smooth the process was... Thank You for all your help...