Mobiloil Credit Union Memorial Fwy, Nederland

Mobiloil Credit Union Reviews

• S

  Stop changing the name
  1

  Literally the worst banking experience I've ever had. They block my card on payday/rent day and then when trying to reactivate my card that the blocked for fraud they have me on hold for over an hour. Definitely going to Chase, they don't randomly block your card whenever they feel like it. It was the your call is important to us while having me hold for over an hour just to speak to someone so that they could unlock my money.

  Response from the owner

  We're sorry to hear about the issues you had with your card, and apologize for the long wait time you experienced. Would you be willing to share more details about this and provide a good phone number so we can have management reach out to you? Please email us at [email protected]. Thank you!

• K

  Kyle Teague
  1

  Stay as far away from these crooks as possible. When my father died they took everything from my parents joint accounts and refuse to allow her to use any of their money that they worked for. Now they refuse to let my mother pay their car note and are trying to force her to default so they can take that as well. They are absolutely corrupt thieves. They do not care about you even in your biggest times of need. There is a reason they do not allow you to see anyone face to face, it makes it harder to identify who robbed and extorted you.

• D

  Daniel Reynolds
  5

  I love mobiloil credit union. Best bank ever. I can tell you I have never had a bad experience with them as I only care about my finances and they offer high yield interest on checking accounts. In respect to any other banks interest rate. I personally have never had an issue with mobiloil and have always enjoyed banking with them.

  Response from the owner

  Thank you for the kind words Daniel. We are happy to hear you love banking with us. Thank you for being a member!

• L

  Laly Alamillo
  1

  The worst place to bank, bad customer service, I made a payment and then they where calling me sending me letters that they where going to repo my car, I kept telling them I made payments and my bank statement reflects those payments,. they had applied my payment to the wrong account. Then they lost my dispute. My credit score dropped 70 points because of their mistake. Praying hopefully, I can switch my car loan from this place.

  Response from the owner

  Hi Laly, we apologize for the negative experience you had. We have tried to reach out but have been unable to contact you. We strive to provide excellent service and would like the opportunity to be able to discuss this experience with you. Please contact us at [email protected] so that we can get in contact with you. Thank you!

• T

  T A
  1

  Absolutely terrible. They will lie to you, take your money, pretend to close accounts, and continue to charge fees on accounts that were supposed to be closed. They are also impossible to reach. They will NEVER answer a phone with a real person, and their online banking system only works once in a blue moon. NEVER AGAIN!

  Response from the owner

  We are sorry to hear about this experience. We appreciate the feedback and will pass it on to management. Can you please provide us with more details so we can look into this situation for you? You can contact us via email at [email protected] - thank you!

• R

  Reco AR
  1

  The worst credit union you could possibly ever bank with, they delay direct deposits, even if you're 15min late to make a payment they lock your account, they also run your credit multiple times before loans which ruins your credit. they do all of that without even letting you know so please if you ever need a Credit Union Please Go Somewhere Else. 100% avoid this bank. Trust me. You'll thank me later.

  Response from the owner

  Mr. Reco, thank you for reaching out. This sounds uncharacteristic of our business practices. Would you please email us at [email protected] to allow us to investigate your situation in further detail?

• D

  David Thornes
  1

  This establishment has no since of what’s right, just make money. Although, by looking at other reviews, I’m thinking they will not being doing that very much longer. I was told by one of their representatives that making double payments on credit cards would carry over to the next month like it does with my other two cards... Five Point (excellent bank) and Chase. Long story short, this is not the case and after pleading to have the late payment removed from my credit report and bringing the card to a zero balance, they still refuse to help. I contacted the two banks mentioned above and asked how they might handle a similar situation... would you believe they take the exact opposite stance as mobile Oil? Well, they do because their customers are not treated like numbers, but actual people walking into their branch.

• J

  Jennifer Jannise
  1

  The wait time here is ridiculous! Especially, in the drive-thru. Every time I have to deal with my money here, I want to pull out and go somewhere else. The professionalism is minimal and makes tending to my banking needs a headache. I catch myself planning my banking needs around when I'll be in Beaumont next just to avoid this place! It's time to find a new bank...

  Response from the owner

  We are so sorry for this experience and appreciate you contacting us. We always look for any opportunity to improve. Management has been notified of this experience. If you would like to reach out to the branch manager at this location directly, you can contact them at 409-924-5081 or [email protected].

• A

  Amber Dupre
  1

  Slowest and rudest location. Sat in the drive thru for 17 min and that's after having sent in my very basic deposit form. My mistake was going when I had an appointment 30 min later, go figure the drive thru would cause me to be late. And after 10 when I pushed the call button to see what the hold up was she just shut me down with a "it'll be just a moment" didn't even let me speak.. 7 min later I finally get by cash.

  Response from the owner

  We are so sorry for this experience and appreciate you contacting us. We always look for any opportunity to improve. Management has been notified of this experience. Please reach out to us if you have more details surrounding this poor service at 1-800-892-1111.

• m

  meagan hoelzer
  1

  They would not let me conduct a transaction just because my id was expired by a few days! They don't have a drive thru and they're closed on Saturday's! These people should not be in the banking business! Their employees are so stupid! They should be working at mc Donald's! They took money out of someone else's account for our loan! They never get the account number right! Every month we have problems with them screwing up our payments!

  Response from the owner

  We are so sorry for this experience. We hope that our representatives were able to resolve this issue for you, and we hope we have the opportunity to serve you better next time!