Capital One Bank FM 365, Port Arthur

Capital One Bank Reviews

• A

  A Doucet
  1

  UPDATED.!!!!!!!! I've been at this banking institution for 20 plus years. Back in November I opened up a dispute due to fact that 1 of the items purchased I never received it and the other was of very poor quality. I tried to fix the issue with vendors but they didn't want to help me my claim for reimbursement has been denied twice I sent capital one the information requested and spoke with several representatives. They have denied my refund again in the investigation department they need better representatives. I will Close my account with them and find someone I can trust. As I've NEVER had an issue with them before. But I think it's time to take my business elsewhere. Really upset with them!!!! Don't recommend their investigation team at all as they seem to help the people who are shady. And are just as guilty by helping them... I have requested that a supervisor from the investigation team contact me or give me information to contact them 3 times now they're telling me I didn't send them information they requested I sent them EVERYTHING I HAD!!! they still refuse to help me so at the end of the day one day they will need someone to help them and I pray they find the right help. SO INVESTIGATION TEAM YOU NEED TO REVISIT YOUR CUSTOMER SERVICE SKILLS... IN MY OPINION WHICH I AM INTITLED TO I GIVE YOU A BIG 0!!!!!!!!!! IF YOUR LOOKING FOR A BANK THAT WILL HELP YOU SHOULD SOME SHADY STUFF OCCUR WITH YOUR FUNDS GO SOMEWHERE ELSE THIS BANK IS OF NO HELP WHATSOEVER UNLESS YOUR A PROMINENT MEMBER I ASSUME AS THE OWNER RESPONDED TO A DR. THAT GAVE HIM A GOOD REVIEW BUT NOT TO MINE NEEDING HELP WITH HIS INVESTIGATION REP!! BIG FAT 0 IN HELP RETRIEVING YOUR LOST FUNDS DUE TO SHADY PEOPLE STEALING FROM YOU!!!!!!! THEY DON'T EVEN DESERVE 1 STAR FOR THERE INVESTIGATION SERVICE.

• D

  Dr. Levy
  5

  This is beyond an amazing bank. We have had bad issues with other banks but this bank has been THE BEST! Even though they are a major bank they give you that home local bank feeling. They take every one of our issues personal. We have had issues with things in our account fron other vendors and Capital One takes care of them personally as if they are family. Not only that, the bankers and managers take personal interest in their customers. Hannah over heard my wife say it was our anniversary and had an anniversary gift given to us just to show kindness and appreciation. 10 years and no complaints. Great job Capital One.

  Response from the owner

  We think your feedback is THE BEST! Thanks for taking the time to let us know that we're acing it in Midcounty with flying colors. We're equally thrilled to have you and your wife as members of the fam, and hey, congrats on that anniversary—cheers to many more. P.S. That Heather's a gem for sure. ^VS

• T

  That Has Merit
  1

  If I could give Negative stars I would. If someone in your establishment is opening a bank account and cannot use the restroom, for our elderly citizens, please grow up. Covid, or not, I would love to see how anyone here would love to see their close relative have to go elsewhere to use the restroom. Good job!

• S

  Sunshine H
  5

  Always friendly and greet you to recognize your presence. Very helpful and knowledgeable . Some people go into these institutions with attitudes because the have a problem or be in a hurry, but what they don’t realize is customer service reps are people too , speak to the with respect and you will get great service. I know the reps are suppose to give great service because it’s part of their job but , no matter what your reason is for going into the bank, most likely you will need assistance ,so be nice.....everyone is not made from the same cloth.

• K

  Kym Johns
  1

  I will be moving everything to another local bank because Capital One has gone overseas with their customer service. This is the last straw of many issues about how disconnected they are becoming with their local customers. Making everything you need done online and over the phone. The branch cannot even pull up your account at the local branch. I do not like giving all my information to someone in another country, and the gentleman I spoke with in a service center in Costa Rica was rude and impatient and did not like me asking questions about where he was located and when I asked for his name. No personal service at all anymore. Now I know why all the people I used to know left and went somewhere else. :/

• D

  David Sher
  1

  Awhile back my Cigna checks were bein' stolen by a relative from my mailbox. Carl and Brooke didn't care! Said they had done their work. Told me I had cashed them in Beaumont. Turns out the thief had! Treated me like an idiot. I'm disabled so my memory IS bad. I'd had enough of their bs so I switched banks. I left a little $$$ in my account, because "this ain't my 1st rodeo!" I didn't want my SSI checks returned due to a closed account. My SSI was due at midnight a couple nights ago. Nobody knew where it was, or so they said! The thieves had returned it to Washington, because THEY closed my account w/o my permission! Next stop, police and FDIC. DO NOT, REPEAT DO NOT USE CAPITAL ONE MID COUNTY!!!!!

• J

  John Smith
  1

  Fraud bank deposited 500 cash now they won't give back my money

• B

  Brad Scherry
  1

  Most Capital one banks open their drive thru at 7:30 am. I have went by this location twice at 8:00 am and they are not opened. Where has the convenience went? I got out and looked on door and it said 8:00 am still not opened. Very disappointed!

  Response from the owner

  Hey there, Brad. Thank you for sharing this concern with us. We'll be sure to get your feedback in front of our Branch Leadership for you. In the meantime, feel free to call or live chat with us for your banking needs.

• A

  Amberly Noyola
  1

  Rudest staff ever!!! If it weren't for the most wonderful staff in Bridge City, TX location, where I live, I probably would have closed my account. I will never return to this branch.

  Response from the owner

  We hate to see that this is the experience you had inside of our branch. Rest assured that we're getting your feedback in-front of our Branch Leadership team.

• N

  Nicole Smith
  5

  Only use ATM, but it always works.