Mobility Credit Union Grapevine Hwy, Hurst

Mobility Credit Union Reviews

• O

  Octavio Martinez
  5

  Thank you Loan officer Lashundra Barton for making my car buying and refinancing experience the easiest process in the world! Lashundra is very knowledgeable, smart, funny and not to mention PATIENT! It took me about a month or so to find the right vehicle for me and my growing family. I could not thank her enough! :) if anyone is out there needing to buy or refi a vehicle or any type of loan please talk to Lashundra Barton! Hurst Location

  Response from the owner

  Octavio, thank you for being a member. We are glad that you had such a great experience and appreciate your recommendation. We are so lucky to have Lashundra on our team! We look forward to serving your future financial needs.

• C

  Carie Parrent
  5

  Lashundra was so helpful during the process of refinancing my car. She offered to make a few phone calls for me which helped the process go much easier for me.

  Response from the owner

  Carie, thank you so much for your feedback. We're glad you had a great experience with us! We look forward to helping you in the future. Also, thank you for being a member of Mobility CU.

• A

  Ashley McFarlane
  5

  Thank you to loan officer Cole Seach for making our auto refinance fast and easy! I was working with a different CU and wasted a lot of time. I called Mobility and Cole got everything done for us in basically 24 hours or less. Now we are saving about $100 a month on interest fees and will pay the loan off 6 months faster. Very satisfied with this experience.

  Response from the owner

  Ashley, thank you for providing this feedback to us! We are glad we were able to assist you and we look forward to helping you with your future financial needs!

• D

  Debbie Haney
  5

  I have been a member of this credit union since the 80's. They have always provided us excellent service and rates. In particular, Linda Howard is one of the best loan officers I've ever worked with there. She always handles my requests so timely and efficiently, she makes loans so easy. Not only is she good, she has a caring personality, I feel like I've known her for years. As a long time member, I'm grateful for Linda and Mobility Credit Union for my financial needs.

  Response from the owner

  Thank you for your feedback. We love being able to help our members accomplish their financial goals. Thank you for being a valued member of Mobility Credit Union and we look forward to serving your future financial needs.

• A

  Alfonso Arreguin
  5

  [UPDATE] Would like to give out a shout-out to the gentleman, Jason, for helping out and investigating into the issue. Customer service and support like this is what needs to be noted down as a standard. Of course it's still a downer that it happens, at least giving a clear explanation and a possible solution go a long way. Thanks again. [Original Comment] There either seems to be an issue in activating overseas purchases when ask to activate or it's personel issues. Two days in a row I called to have this function activated. Only half the time does it go through, and I am most definitely sure it's not the vendor's fault. The procedures to have it open are also inconsistent, sometimes they'll ask for more information, sometimes they ask for less. While I've been a cardholder here for quite some time, these recents issues are making me reconsider taking my business elsewhere. Weekend hours do not help either when my request wasn't honored and I have to wait Saturday and Sunday to re-try asking.

  Response from the owner

  Alfonso, thanks for the feedback. We are glad we were able to resolve the issue. We look forward to serving your future financial needs and thank you for being a member with us!

• B

  Bonita Williams
  3

  Mobility Credit Union has taken very good care of me and will continue to bank with them. At this time, I am frustrated with their new ATM at the Hurst location. Of the four times that I have attempted to make a deposit, it has only worked once.

• B

  Brandon Konen
  1

  Went in for a shared branch transaction and they had more requirements than other credit unions that I have been to. When I questioned the teller, I got a rude response. Guess they don’t like nonmembers.

  Response from the owner

  Brandon, thank you for the feedback. We apologize for the experience you had with Mobility Credit Union. We welcome all Shared Branch customers. Some credit unions have certain restrictions in place that Mobility Credit Union cannot override due to Shared Branch guidelines. We would love the opportunity to serve you in the future. Please feel free to contact our COO, Jayson Sims, at 214-574-2019 for further assistance.

• L

  Liz Hammond
  5

  Gage Hernandez was amazing! I would highly recommend Mobility CU and Gage hands down!

  Response from the owner

  Liz, thank you for your feedback! We are glad you had an excellent member experience and look forward to helping you in the future.