MIT Federal Credit Union Cambridge

MIT Federal Credit Union Reviews

• N

  Nick R
  1

  Stay away from this if you can. Worst IT systems and unhelpful staff. You will still get harassed for a system fault of theirs but when this bank owes you money for weeks, you will never hear back nor will their customer support team help you out

  Response from the owner

  I'm sorry you've had this experience Nick. I'll reach out to our team to share this feedback. We look to provide the highest level of service and are always improving technology. I will also look to have someone reach out to you.

• F

  Franck Dernoncourt
  1

  When I came to the US, I made the mistake to create an account at MIT Federal Credit Union. Three main issues: 1. Good luck using it when you are outside Boston (internship/vacation/post-graduation) 2. They gave me a credit card without explaining to me how it works in the US (I come from France where we don't distinguish credit cards from debit cards). I had no clue that not using or cancelling a credit card is not good for the credit history. 3. Since they are a small bank, they have much fewer services than any large bank. (e.g. you cannot cash a check through some phone application)

  Response from the owner

  Franck, thank you for sharing this feedback with us. We will take these issues as recommendations and bring them to our staff to ensure that every member is made fully aware of how our products and services work.I'd also like to assure you that we do offer remote deposit capture (depositing checks through a smart device, including a phone), and have ATMs and shared branches available surcharge free all over the county. By using our locator service at https://www.mitfcu.org/About/Branches-ATMs/ you can look up the location of over 35,000 ATMs and 6,000 non-MITFCU branches that are available to service an account with MITFCU. We offer account alerts, a full menu of loan offerings, and pretty much every service offered by a bank, usually at better rates and with fewer fees!

• B

  Brandon Call
  1

  This is the worst banking entity I have ever worked with. At MITFCU, account numbers are very short. This means it is easy for another member to accidentally mistype his account number and get yours. Another member used my account on auto pay for his credit card! I noticed a large charge from a bank I don't associate with and called MITFCU and they credited my account for the money, but they didn't do anything to track down and fix the problem. The next month the auto-pay happens again for another $3k. The person probably noticed that the money didn't get taken from their account and felt concern that their bill wasn't going to get paid so they ran it again. $6k out of my account. I called MITFCU multiple times on Friday, each time having to go through the lengthy verification process and then explain the two large mis-charges, and each time I got a different story. Do I fill out paper work or not? Each phone call ends with a promise that they will take care of it after the long holiday weekend. So I enter New-Year's weekend with $0 in my checking along with overdraft fees. MITFCU promised to call me first thing Tuesday morning when the right people showed up at work. There was no phone call Tuesday morning. I call MITFCU around noon and the Customer Service Rep has never heard of my problem and she still doesn't sound like she cares. By end of day Tuesday someone at MITFCU deposits $3k into my account. It would have been really nice if they would have called or emailed or something. When I checked my account, I find that they only fixed one of the two charges. They just can't get it right. I understand that errors happen, but MITFCU has demonstrated an inability to fix them and apathy toward customers that is unacceptable. Choose to do your banking anywhere else.

  Response from the owner

  We apologize for the level of service you received at the end of last year Brandon. We train our employees to treat all members with care and professionalism, and it sounds as though your situation did not follow our standard. Our member's account and their financial health is of extreme importance to us and we have many very happy members. Unfortunately, in your case it sounds like we missed the mark. Again, we do apologize for the inconvenience and appreciate the time you took to provide this feedback.

• A

  Annie Burrell
  5

  I walked in looking to get a personal loan and was connected with Nilsa Barbosa. She was so personable and kind, helped me understand everything I needed to know and made me feel super comfortable and informed. She called the loans office directly and got the loan approved the same day, while I was there! My experience was amazing and I have no hesitation rating my service with Ms. Barbosa 5 stars :) thank you!!!

  Response from the owner

  Thank you so much for your review Annie. We're glad Nilsa was able to help you so efficiently. We'll be sure to let her know of this great feedback. Thanks again!

• T

  Talya Eden
  1

  Worse banking experience I have encountered. Terrible service. They transferred my rent to the wrong account because they didn't bother to verify the name on the account. They do not take responsibility for their own mistakes.

  Response from the owner

  I'm really sorry to hear about this experience Talya. We're constantly looking for ways to improve service and I will have someone reach out to you as soon as possible.

• t

  timothy petrie
  1

  The people here, from loan "experts" to desk staff, are terrible at customer servicing. Every question has only one answer - it can be done online...even when it obviously cannot. I didn't show up to the brick and mortar branch to be told that....I'd like it done right now. Worthless.

  Response from the owner

  We're sorry you had this experience Timothy. MIT Federal Credit Union strives to provide a high level of personalized member service. Please email us at [email protected], attention: Angela. Angela will be able to discuss your specific issues in more detail and assist.

• T

  Tom Ernst
  1

  They don’t have a coin machine. It’s a bank that doesn’t take some US legal tender.

• J

  Johnny shuris
  1

  Won't let me pay with my card from out of state

  Response from the owner

  Johnny, please contact our customer service line at 617-253-2845 for assistance. In some instances, to protect our members's accounts, we decline card usage out of normal usage area. But our team can assist if your card is not working properly.