Midwest Regional Bank Festus Centre Dr, Festus

Midwest Regional Bank Reviews

• R

  Rachel Reid
  5

  Love this bank! Morgan D. Is always extremely helpful and sweet! Always willing to answer any questions I may have and does it with a huge smile. She radiates happiness and it is always nice to see her when I drop in!😊

  Response from the owner

  Thank you Rachel! Morgan is a delight -- glad you think so too!

• A

  AGPT Group
  5

  Midwest Regional Bank is a great bank whom we enjoy working with. They care about small businesses and take the time to get to know you and they are excellent to work with. I would recommend them to anyone looking for a great place to do individual or business banking!

  Response from the owner

  Thanks for your review! We're glad you're happy with us, and we're thankful for your business!

• l

  lexie meyer
  5

  Such a Great bank, I would like to especially give credit to Mrs.Castleman. I’m not yet familiar with banking and finances but she has helped me numerous times and explained so much. I am very thankful for her.

  Response from the owner

  Thank you Lexie!

• J

  Jake Nungester
  5

  Had a great experience at this bank, no doubt in my mind I will come back. Kaylee was very friendly and helped me every step of the way.

  Response from the owner

  Glad to hear you received great service! Thanks for the review.

• B

  Brooke Wakeland
  5

  Kaylee was extremely helpful! She went out of her way to ensure great customer service and made it super easy and quick! Was very pleased.

  Response from the owner

  Thank you Brooke!

• C

  Carol Guard
  1

  I went to their ATM on the weekend and the ATM kept my card! I called the police to get help and they said the bank has been having issues and there is suppose to be signs up saying don't use the ATM. Great. No help. No signs. Untrustworthy bank!

  Response from the owner

  Carol, this is the first we’re hearing of a problem. We are sorry for the inconvenience and frustration. We want to understand what happened and ensure it doesn’t occur again. Please send an email to [email protected] and we can discuss in detail. Thanks. Update 2/4/19: We contacted the Festus Police Department and confirmed that there have been no other reports of ATM problems at our bank. Because we take all concerns seriously, we have had a complete inspection performed on our ATMs to ensure the machine did not malfunction. ATM machines are equipped with a safety mechanism that holds the card when the user does not remove it within 2 minutes after a completed transaction. When you didn't retrieve your card, it was held for security purposes. We have recovered your card from the machine, please contact our Festus branch for further assistance, (636) 937-5351.

• k

  krystal dehner
  5

  Arnold Midwest Regional bank has always had empecable customer service. Tawny Brooks has always been a great help and has such a positive attitude!

  Response from the owner

  Thanks Krystal! We're glad you're getting the great service you deserve. Thanks for sharing!

• A

  Angela Cavalier
  1

  I think this bank sucks. I went through their drive thru and asked if they could give me two 10s for a 20 and the girl acted like I asked her a hard question. Then asked if I had an account with them which I do not and she said she could not help me because of that...if I am in the market for a new bank I will not go here becuz that is completely rediculous.

• D

  Dylan Crump
  5

  Kaylee was very helpful when I came into the bank. She answered every question I had and I left feeling satisfied.

  Response from the owner

  Great to hear! Thanks for the review.

• C

  Caleb Guynes
  5

  Edit: One of the upper management reached out to me today. She was extremely kind and understanding of the situation. They've refunded me one of my late fees so far, and as soon as I find out the others they've promised to refund those as well. Thank you for making this right with me.

  Response from the owner

  Mr. Guynes, we are reaching out to you today to learn about what happened and make it right. We are very sorry for the trouble and expense and will work with you to remedy this.