MidWest America Federal Credit Union - Medical Park/Headquarters Medical Park Dr, Fort Wayne

MidWest America Federal Credit Union - Medical Park/Headquarters Reviews

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  Jeff Friesser
  5

  They're like the Chic-fil-A of banking. Great service and quick! Thinking about switching banks, if I can (Not sure of the requirements). I worked with Kathryn in the loan department and she worked with me on 3 different cars, and on each one she would respond within 5 minutes. Got me approved for each one, but I was too late to purchase. Also, all they will attempt to help with all the other/extra costs of purchasing a vehicle. Definitely suggest going there for a loan.

  Response from the owner

  Jeff, thank you so much for the high praise. We really appreciate you taking the time and effort and will be sure to share it with the team. Please let us know if you need help switching banks because we'd love to help you with all of your financial services.

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  Randy Lusk
  5

  I just finished up my second vehicle loan through MAFCU and the service just keeps getting better. It took maybe 3 days for the entire process. We keep recommending them to all our friends and family as their are the best loan firm we have ever dealt with.

  Response from the owner

  Hello Randy. Thank you so much for this amazing review about your second auto loan experience with us. We take pride in serving our customers and hope to help you again soon!

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  John Wise
  5

  I’ve always received top notch service with this lender. They offer the best lending, and financing programs around. The have every tool you need to make your experience very positive.

  Response from the owner

  Thank you for the wonderful review John. We really appreciate your time and the positive feedback. Hope to see you again soon!

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  Paul Zecca
  5

  This is the only place I will be getting a loan through. It was super fast and I did everything online. I would definitely recommend Midwest America FCU to everyone.

  Response from the owner

  Really glad you had such a positive online experience with us. Thank you for your business and this fantastic review.

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  Eric Washington
  5

  Ben Cichocki from MWAFCU was so supportive and handle the transaction(s) quickly. I appreciate the group at MidWest and the way things are structured. I look forward to doing business with them in the future.

  Response from the owner

  Glad to learn your experience was such a positive one. We strive to provide quality services for our members and hope we can help you again soon.

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  Thomas Cooley
  5

  I really like this credit union! Everyone there is very nice and helpful. Just had a great experience securing an auto loan.

  Response from the owner

  Thomas, thank you for taking time out of your day to review us. We really appreciate it. We will pass this feedback on to the team and we hope to see you again soon!

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  Rainbow potofgold
  5

  Although, I have had some issues regarding the fraudulent control policy. MidWest not having my correct phone number. Made quite a mess of a breakfast for me. The staff however, acted very quickly to help me out of a situation on a decline breakfast payment. I do live out of state now and could easily get a different credit union. I believe Midwest actually cares and they tried their hardest to help.. In this day and age. That alone can be quite difficult to find in any company. Thank you Midwest you are ALL 5 stars.

  Response from the owner

  Thank you for your kind review and your understanding of a situation out of both of our control. We do care and want our members to know we have their best interests at heart. Reviews like this give us the motivation to continue providing high-quality service to all of our members. Thank you again.

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  anderson wesley
  1

  Awful banking experience. Their staff is very bad about following up with you. I have been working with Ben and I am assuming he is not measured on his ability to get back to his clients. I have tried numerous times over the last few months to get ahold of him or at least get a call back. I guess I will just keep making payments on my loan, but it should would be great if Midwest offered any kind of customer service.

  Response from the owner

  Mr. Wesley, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have an opportunity to get you the information you are looking for, but we are also having trouble locating an open account under this name. Please reach out to us at 800-348-4738 so we can attempt to resolve your problems.

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  Alexander Lane
  1

  Didn’t get a bill for first payment for auto loan. Found a welcome letter in the mail and was able to almost create an account—needed to call in to finalize since they wouldn’t allow me to add My email. It was 3pm mst and they were closed. Got a late fee due to this that they refused to waive l, a $6 pay over the phone fee (what?), and was spoken to very rudely. I could have done more to be proactive on the first payment, but I have never had this bad of an experience with a bank as a new customer.

  Response from the owner

  Alexander – we apologize you had a frustrating experience making your first loan payment. While the late fee was not waived, the payment by phone fee was not charged. If we can assist you in setting up automated payments please contact us at 800-348-4738 so we can help ensure you don’t experience delays with your future payments.

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  Amari Walker
  1

  My name is Yasmine Dixie, i’m Blocked from posting another review after the first one i left on your website. but I lost my card over the weekend and money was stolen off of my card and i got a new one and A Lady called me Named Yasmika and She was literally yelling and talking to me disrespectfully ALSO Accused my significant other of stealing my card and money. she also said that they were not going to keep covering me now keep in mind that this is a new account, my first time reporting the theft of a card so how could she keep covering me if it was my first time having my card stolen? saying she would have my account deleted and and my card taken from me, also accused me of giving my pin number out. this is not my first BAD review but this is my LAST before i go to the news and social media, to tell them all how you treat your fellow bankers. it’s absolutely uncalled for and unprofessional every other midwest i’ve been to has been nothing but kind BUT MEDICAL PARK DRIVE MIDWEST THE HEADQUARTERS AT THAT. The way they treat and dehumanize people who bank with them . If you hate your job that much get a NEW ONE! THANK GOD MY MOTHER TAUGHT ME TO RESPECT MY ELDERS YASMIKA, because you verbally attacked me via telephone so that i wanted to DISRESPECTFULLY DEFEND MYSELF. THANK YOU AND GOOD DAY

  Response from the owner

  Thank you for bringing this matter to our attention. We want to apologize for any disrespect felt or heard and regret that you had a negative experience with us. We have called you directly to discuss these issues, but were unable to leave a voicemail. Please call us back at your earliest convenience.