MIDFLORIDA Credit Union Cypress Gardens Blvd, Winter Haven

MIDFLORIDA Credit Union Reviews

• E

  Erik Plante
  5

  Sylvia Sheffield helped my girlfriend set up a credit card account, and offered to refinance her car at the same time. She was extremely professional and knowledgeable, and feels like she really loves her job.

  Response from the owner

  Love to hear it! Thank you for taking the time to leave a review. We're so glad to have you as a member! -Rebecca

• T

  Taylor Valentine
  5

  Rachel was kind, efficient and sweet! She helped me notarize an important document and was extremely helpful! She deserves a raise! 😊

  Response from the owner

  Thank you for the five star review and the kind words. We're so glad to have you as a member! -Rebecca

• f

  foilhat71
  1

  Cannot get a return call or email it's been days and nothing, just totally ignored. Im a new customer and will be changing banks.

  Response from the owner

  I'm so sorry to hear this and would like to help! Please send an email to [email protected] with the first and last name on your account and the best phone number for us to reach you. -Rebecca

• J

  Jeannine Frei
  5

  Nick is a really nice person he helped me with my concerns and was very patient explaining

  Response from the owner

  Love to hear it! Thank you for taking the time to leave a review. We're so glad to have you as a member! -Rebecca

• D

  David Sheppard
  1

  Had a appointment at 12pm on a Saturday which was made over the phone.. Was seen at 12:20pm to transfer my business account to this bank.. Frank said I don't have time, we close at 1pm.. Very disappointing.. completely wasted my time.. I have a Established Real Estate Company and Property management company since 2012.. Thank Frank for not getting my business

  Response from the owner

  Hi David, Thank you for taking the time to reach out. The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. If you'd like to share any additional details, please feel free to send an email to [email protected]. -Rebecca

• J

  Jada Brandon
  1

  Very rude employees and very disrespectful I will never go here again not very helpful either I would reconsider if you use this bank and they need to teach there employees manners and when not to be abruptly disrespectful

  Response from the owner

  Hi Jada, I'm so sorry to hear about your experience and would like to help! Can you please send an email to [email protected] with the first and last name on your account and some more details about what happened? - Rebecca

• M

  Maribel Martinez
  1

  Go with any other bank. Midflorida customer service is terrible. I have been with this credit union for almost 10 years and they treat me like dirt. If you are considering opening up an account with them please save yourself a headache and DON’T. All they care about is getting money from you and not helping you. I'll be finding a new bank.

  Response from the owner

  Hi Maria, I'm so sorry to hear that we've let you down and would like to learn more so I can help. Can you please send an email to [email protected] that includes some details about what's going on as well as the best phone number for us to reach you? -Rebecca

• B

  Blake Mabry
  1

  The people in the Drive-Thru don't have good customer service and are pretty inconsiderate. It seems like every time I go up there it's something. Whether it's having no knowledge of their own account types and charging me fees that I shouldn't be charged or ignoring me and serving other customers. Not sure how much longer I'll have an account with these people..

• G

  Geoff Fox
  5

  If you live in Central Florida and you are not banking with MidFlorida Federal Credit Union, you're getting ripped off. My employer banks with the country's largest bank and I cringe every time I have to go there. Even with obscene profits they've closed their drive-thru and never have more than three tellers. MidFlorida has the best service, the best hours, and the best rates.

  Response from the owner

  Hi Geoff, Thank you for the five star review and the kind words. We're so glad to have you as a member! Have a great day! -Rebecca

• A

  Abby Murphy
  1

  Winter Haven Mid-Florida is the worst service! The wait times in the drive-thru is ridiculously long! I have been sitting in the drive thru for more than 45 mins!!

  Response from the owner

  Hi Abby, I'm so sorry to hear that we've let you down and appreciate you taking the time to leave a review. Your concerns will be shared with senior management and we'll do our best to do better next time! -Rebecca