MidFirst Bank W Anthem Way, Anthem

MidFirst Bank Reviews

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  Phil Maniaci
  5

  Spoke with Brandy at the Anthem branch on Monday afternoon about moving our account from B of A to MidFirst. She’s a great listener-heard our concerns and offered several solutions. Set up the appointment later that week and made the switch. Brandy is very professional and friendly. The entire team at MidFirst made a great first impression. Looking forward to a long relationship.

  Response from the owner

  We are happy that you are happy! Thanks for the review!

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  Sam Ile
  1

  Think twice if you're a business owner!!! Thought it would be appropriate after being a customer of 6 years to revise my 5 star review. I have 5 business accounts and 4 personal accounts. 5 business credit cards and a boat loan. I process $2m + through my accounts. I have never been late one 1 credit card payment or loan payment. I recently received a phone call from the branch manager Ashley asking what do I do with the cash I take out. I was asked how many clients I have, I was asked why for the last year I cash certain checks and deposit others. I said... it's none of the banks business what I do with my cash...but I answered her questions nonetheless because she pretents like it's no big deal and it's just a normal line of questioning. Aside from supporting family members financially, I have a $1m+ remodeling project going on and need cash for trades and labor. I also support several charities. Some I give cash to and some I do checks. Again... nothing out of the ordinary and always consistent with the cashed checks. 3 days later I get a notice that all my accounts and credit cards are set to cancel 4 days later after Ashley lied about me having a month. My CPA called corporate who said "perhaps a incompetent teller raised concern" Out of desperation and a hope to not have to relocate to a new bank and redo 5 sets of quickbooks, change all my auto drafts, change payroll etc I ended up talking with a regional manager called Rebecca. At first she tried to stall that she knew nothing about anything but after I pushed to speak to her supervisor Jonathan...she admitted that I fact she is very familiar with my case. She said. She said I can't reach anyone higher than her and also mentioned that Jonathan would be contacting me. (Never did) "I am a unique customer with unusual banking practices" she admitted I was not doing anything illegal by taking cash out or doing anything wrong. She said a decision was made that they do not want me as a customer any longer because I don't fit their risk profile. They say... it's just business. Don't be fooled. If you're a good little sheep who gets your w2 check from your employer through direct deposit...it's a great bank. If you're a business and GOD forbid you need cash... don't even think about it. Shame on midfirst for the way they treat their customers. I have recommended endless customers and personally responsible for recommending midfirst to obtain millions in ppp loans etc. This bank won't have your back when you need them and they will feed you to the wolves.

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

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  keith bozinny
  1

  I moved to Anthem in April and opened a bank account at MidFirst. One of the selling points for me was that they offer free ATM withdrawals from any ATM. Apparently in June they ended that. It's September, and I just found out after calling the bank about and ATM charge I saw on my statement. The only ATM that is now free is the ATM at MidFirst Bank, which is not very user friendly. The rep I spoke to said they sent me an email, but I never saw it. Not cool MidFirst. I'll be taking by business elsewhere soon.

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

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  Savannah Alexandria
  1

  Worst bank ever. So glad to close this account.

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  Gage Terry
  1

  The people who work at the bank are helpful and do a great job. Their website however is garbage. It won't allow you to update account information and then tries to make you submit verification that isn't even in the system. Apparently you have to go in to update account information, which makes the whole verification ordeal bullshit. To top it off, Trying to call into one of their many customer service lines either leaves you disconnected or on hold for a good portion of an hour. I am currently a Midfirst customer considering other banks.

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  Gary Kaye
  5

  Went from B of A, to Wells Fargo and luckily been with MidFirst Anthem for 10 years now. They're the best especially if you have multiple accounts, business, etc, very professional and personal service like you would expect from a smaller bank.

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  Tyler Ringe
  5

  Awesome bank! Great bankers and tellers. Have our business and personal accounts with them for years and our company property loan as well. Fantastic service and products!

  Response from the owner

  We are so happy that you are happy! Thanks for the review.

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  Travis
  5

  Fantastic service every time. They always remember your name and have helped us with many things including personal/business banking and even a building loan. Great people

  Response from the owner

  We are so happy that you are happy! Thanks for the review.

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  kassidi paige
  5

  They know me and call me by name every time i come by, very professional and nice employees!! it’s always a good experience. i used to live very close and moved farther away but i refuse to go to a closer location because this one is the best, definitely recommend!

  Response from the owner

  This is why our customers are the best! Thanks for the review.

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  Matt Dalton
  5

  Super friendly staff in a super nice building. They make trips to the bank quick and easy, and have you on your way in minutes. :D