Mid Minnesota Federal Credit Union – Baxter Isle Dr, Baxter

Mid Minnesota Federal Credit Union – Baxter Reviews

• O

  Olivia Vogt
  1

  No starts at all. Absolutely horrible. Went to pay my car payment with a certain amount, after counting it multiple times before handing it to the teller. As I received my receipt, it said I only gave a hundred less than what I gave! Went to talk to the supervisor and they said they recounted the till and it only equals out to be what the teller had put down. At the window, the teller asked if I even wanted cash back ( after paying more than my car payment) and I asked for it to all be put on there. At the end, I still had to waste another $80 just to make sure my car payment all equaled out. Absolutely disappointing.. would never recommend this bank.

  Response from the owner

  Olivia, we apologize that your experience was not what you had expected it was going to be on Friday. Thank you for taking time to share this feedback. Our management team is reviewing it.

• D

  Derek Stempf
  5

  Great credit union! Katie was super helpful and friendly. We felt welcomed and accommodated.

  Response from the owner

  Derek, we are so glad you had a great experience with Katie. We truly value our member owners! We'll make sure to pass along your kind words to Katie. Thanks for choosing MMFCU!

• K

  Kailynn Heide
  3

  We had a great experience talking to Amber at the Baxter location about some concerns we had. We really appreciated her assistance. However, we had called the location twice before deciding to head in. The employees we talked to on the phone were very dismissive and cold. Unfortunately, I can’t recall their names. But, again, Amber was very helpful.

  Response from the owner

  Thank you for taking the time to share your experiences. We value the feedback we receive from our member owners. We’ll make sure Amber and her team hear this great feedback. We will also share the opportunities to improve with our team who helps members over the phone. Do you happen to recall what day(s) or approximate time(s) the calls were? Thank you again for choosing MMFCU and providing us feedback to improve.

• T

  Terra Guetter
  5

  Lovely people and very helpful I can't say how wonderful they are A+A+A+

  Response from the owner

  Terra, thank you for sharing your experience. We value our member owners! The Baxter Team do a great job of showing it. We'll be sure to pass along your kind words.

• C

  Cody Hanson
  1

  I am not at all satisfied. Been with them for a couple years and they were happy to give me a small loan for a car and truck. Car is paid off and the truck will be. I have never been late for any payment...ever. They told me to come to them if I needed any more loans and I did only to be denied twice! Credit score in the 700s and making more than the minimum payments. Lady that helped me was rude and had no explanation on why I wasnt qualified for a small loan. Just told me "sorry" and that was it. Lost my business for loans Mid Minnesota.

  Response from the owner

  Cody, we do appreciate your membership and feedback about our products and services. We regret that you are not satisfied with your experience and we’d be happy to speak with you in greater detail. Keeping member information confidential and serving our members to the highest standard is our top priority. Please reach out to us directly at [email protected], so that we may resolve the issue. Thank you.

• B

  Bender Rodriguez (Futurama)
  1

  This is the main branch that will approve or deny your loan. Most likely deny. They have denied me every time I tried. I have great credit. Been with them over 10 years. I got a 2000 loan before with my car as collateral. Not only did I make more than the minimum payment due...the loan was paid off early. Then when they deny you, they wont tell you to your face. They just hope you figure it out for yourself. No letter...and no phone call that was promised. I only knew cause of what I found from the application status on their website. The people can be nice very little of the time otherwise they are rude quite frequently. I am searching for a new place to bank with. I would recommend anyone else do the same.

  Response from the owner

  Thank you for your review. We regret that you are not satisfied with your experience and we’d be happy to speak with you in greater detail. Keeping member information confidential is our top priority, in this case please contact us directly at [email protected] so we may resolve this matter. Thank you, Kim

• W

  Wendell Anderson
  1

  They are getting too big for their britches, I have worked with mid min several years and have had several loans with them as well as a checking and savings account. Never late on a payment went to get a loan, my credit score is mid to upper 700's I was pre approved for much more than I was asking went to sign papers and final underwriting said oh no the rate will go up by 2 percent and can only do a 48mo instead of the 60 I was approved for. Went to Crow wing power they did the 60mo for 3 percent less than mid min not cool mid min.

  Response from the owner

  Thank you for your review Wendell. We do appreciate your membership and feedback about our products and services. We regret that you are not satisfied with your recent experience and we’d be happy to speak with you in greater detail. Keeping member information confidential and serving our members to the highest standard is our top priority. One of our managers has reached out regarding this, but feel free to contact us directly at [email protected]. Thank you.

• S

  Steve Lendobeja
  5

  I worked with Ginger on getting my home loan. She was very patient and explained the process and helped made the fist time home buyer process enjoyable rather then scary and stressful! They were thorough with the process and were quick to answer any questions I had. **I never felt rushed or pushed into anything through the process.** I had a approval from a competing lender but the competitive rates and local servicing of my loan at Mid Minnesota was what finalized my decision to go with them. I highly recommend this place for people looking for a mortgage!

  Response from the owner

  Hi Steve, we are thrilled to hear that you enjoyed working with Ginger on your home loan, and for sharing that you chose us over another lender. We're grateful for your business!

• B

  Burton Dahle
  5

  My mother has banked here for 15 year and when I became POA of her accounts, they were very helpful in finding solutions for my mothers changing financial needs. I have had the pleasure of working with David W. on a couple of occasions. I really felt the small town bank "personal touch" when working with him. The Staff at the Crosby location also were very patient with my mother over the years as well. Good Job!

• R

  Roxi Grimsley
  4

  I have been with MMFCU for over 5 years now. Kristin went above and beyond and helped me improve my credit rating. She has also helped me with multiple loans thru the years. Keep up the great work!!

  Response from the owner

  Thank you for the review Roxi, we appreciate it and are so happy we can be your financial partner!