Mid-Illini Credit Union Eastland Dr, Bloomington

Mid-Illini Credit Union Reviews

• A

  Amy Cheever
  5

  I worked with Terri and she was amazing. Immediately responsive, anticipated questions and lighting fast closing! Highly recommend!

• G

  George Prang
  1

  Completely Unprofessional! Totally ignored after filling out application! A return call would have been greatly appreciated! Ended up getting loan from a competitor and received excellent service from a very friendly individual!

  Response from the owner

  Hello George. Thank you for your feedback. I am so sorry to hear that felt you were ignored after submitting an application to us. We are looking into what may have happened. Again, I sincerely apologize. Please don't hesitate contact us. Thank you.

• B

  Brittany Gilmore
  5

  Kim was amazing she went out of her to make sure I was taken care of from the moment I walked in the door!

• R

  Rick Pearce
  5

  I have had good experiences in the past with car loans from credit unions. So, when I was in the market for a new vehicle, I applied online to MICU. Shortly after completing a simple online form, Grace Nichols reached out to me to follow up on the application. Now, she could have earned her points my just getting me signed up for an approved loan. But she didn't take the easy route. She noted some issues with my credit that she thought I could readily clean up. We met and she walked me through some simple steps and I decided to do some debt consolidation to move revolving credit to a short-term loan. The process was easy. She helped me at every step (I can be a little detail challenged at times). And we got the loan set up. She was very helpful at every point in the process. Thanks Grace!

• M

  Marylee Allen
  5

  I have been a member of the Mid-Illini Credit Union for about 9 years. I recently applied for an auto loan and had the pleasure of working with Terri James. She made the process go seamless from the approval process to picking up the check for the dealership and sent all documents for me to sign straight to my office. The day I picked up my new vehicle, I was in and out in under an hour. I am set up for automatic payment withdrawals. Terri did outstanding work for me. I highly recommend if needing a loan, to give Mid-Illini a try.

• S

  Siarra Ilene
  5

  This is hands down my favorite in-person bank. They are easy to work with and always friendly! I switched from CEFCU to MICU and I'm not looking back. All around great credit union. 5 stars. (:

• S

  Samantha Ballinger
  5

  We chose to work with Mid-Illini CU on a refinance for our home. Grace went above and beyond our expectations. She was very knowledgeable, willing to help, and provided timely updates through the entire process. I strongly recommend Grace at Mid-Illini for home mortgages!

• J

  JoElla S
  1

  I've never in my life had such unprofessional dealings with a bank such as this bank. Literally I was talked down to like trash when I went to get a loan from the bank from a loan officer named Robin to the point of tears when I hung up the phone (last year). Recently (last week) they told me I had to close my credit card which has been paid on time every month in order to get an emergency loan with them (my dog ran away while I was out of town, and she was found deceased and I unexpectedly the expenses of cremating her and purchasing an urn, and going back out of town to get her dipped into my funds for bills) when the last loan I received was paid on time every month and was paid in full. I'm very sad to know that my church is affiliated with such a bank such as Mid Illini because from the way I've been talked to and the unprofessionalism I CANNOT TELL that they care about helping the community and their members. I literally got in an argument with a lady named Sue in collections about how she'd seen me before and I kept telling her she had me mixed up with someone else because I'd never seen her in my LIFE and none of my accounts---AGAIN NONE OF MY ACCOUNTS HAVE A PAST DUE HISTORY---WHY WAS I EVEN SPEAKING TO COLLECTIONS?! Then she realized she had me mixed up with someone else. The only good thing about this bank is Grace who has shown me compassion to work with me on my credit while I'm prepping to get a house, and the tellers who are sooooo sweet and funny. They are the only reason the bank is getting any type of positive review from me. I'm not for sure what it is and why every single financial dealing I've had with the bank (besides Grace) has been at such an unprofessional level. I DO NOT RECOMMEND THIS BANK TO ANYONE. I used to because of Grace, but honestly even though Grace is awesome---the bank is the biggest headache.

• R

  Rachael Brucker
  5

  I’ve done business with this institution for many years and have always had a positive experience. I have always felt the institution as supportive in our unique lending needs and have been fortunate to work with Sue, Vickie and Terri and really appreciate each of them for the service and help each have afforded me in my dealings with MICU.

• M

  Michele Park
  5

  Recently my information was compromised by someone stealing my phones' IP address. The people at mid Illini quickly shut down on my current account and debit card and got me a new acct numer and debit card set up within an hour ! Also, I was on vacation in Florida recently and the lady at the counter was entering my information from my credit card incorrectly. The ladies at mid Illini credit Union went out of their way to help me and to get visa online to figure out what exactly the problem was. Afterwards, I was able to proceed with the vacation without issue!!