Mid-Hudson Valley Federal Credit Union Route, Middletown

Mid-Hudson Valley Federal Credit Union Reviews

• I

  Isabel Rodriguez
  5

  Great with support in any question i have. Always prepared to help who walks in the door. Middletown MHV best bank ever. Being helped by Dee was great she helped me with my transaction. I reccomend this bank to those who want to have a great experience every time going into their bank.

  Response from the owner

  Thank you so much for the kind words, Isabel! We love that you are receiving consistent member from our Middletown branch, as that is one of our primary goals. We look forward to seeing you again soon! Thanks again!

• S

  Steven Paradies
  5

  Brianna was terrific. Figured out and solved my issue quickly and efficiently.

• N

  Nicole Parrotta
  5

  Through all the banks I've worked with, MHVFCU is by far the best! The staff in the Middletown branch are so welcoming and helpful. Whenever I would go to the bank there was always a joyous atmosphere. They treat you like family and immediately addressed any concerns I had. They always went above and beyond for us. I am happy to work with MHVFCU and highly recommend this bank. It is always great to work with Dee, Diane, Lisa, and Debbie!

  Response from the owner

  Nicole, we’re blown away by your great feedback! We love that you are receiving consistent member service at our Middletown Branch, as that is one of our primary goals. We’ll be sure to pass your kind words on to our team members! And while we’re always happy to see you, don’t forget to check out our Mobile App, too, for banking 24/7! Thanks again, Nicole!

• J

  Jehan Ansar
  5

  A VERY BIG THANK YOU!!! to both Debra & John who helped me get a vehicle loan on a great low APR rate. I'm a current member with the bank next door to them (HVFCU) but I was denied a vehicle loan because of low credit history (even though my score was good). I waited about 1-2 months and sat with a HVFCU representative about my denial and if I should re-apply for the loan, they did not recommend to proceed with the application as it may get rejected again. So I stepped outside and looked to my right... glanced at the MHVFCU and I thought I'll take my chances with this credit union I haven't heard of before. I walked into a very nice, modern, high tech & elegant main lobby and was greeted by friendly smiles. I did not have to wait, and was immediately being assisted by Jonathan who helped me fill & submit my application and mentioned he would get back to me later the same day (which I thought would never happen). The most shocking thing to me is when he called and said that my loan was approved! A few days later I found my dream car and went over to MHVFCU to finalize my loan. I was also in a hurry to get things done but I sat with Debra who professionally went over every detail and made sure I sent her all necessary documents. Then within a matter of minutes, I managed to get a check for the car payment. Debra was amazing, she helped me get what I needed, quick! I'm so glad I walked over to MHVFCU that day. The place is not overly crowded and there’s always someone to help and pay special attention to you. Please keep up the great work and high standards.

  Response from the owner

  Hi Jehan, we’re blown away by your GREAT feedback! We love that received a best-in-class member experience with an easy application process and fast turn around time! We’ll be sure to pass your kind words on to our Middletown team members Jonathan and Debbie! Enjoy your new car - we hope to see you in branch soon!

• G

  Gary 'MoneyG ' Anderson
  1

  i am going to change banks as soon as possible. I have had this bank for a few years now but it keeps getting worse and worse. someone new must have aquired it. every few months my credit card gets locked when i do same purchases all the time and its embarrassing. I get overdrafted all the time when things dont even come out for a few days. No bank has ever done the stuff they do. getting a loan was easy at first and now i paid off 2 loans over a year in advance and now they dont want to give me another one. I also was treated very rudely on the phone just now when i called. for what kind of customer i have been to be treated like that is the final straw with me. im going to look into other credit unions and get out of this once and for all. very diapppointed. ill get my wife and family to move as well.

  Response from the owner

  Hello. We are truly sorry to hear about the experience you had with us. We value our members and we would like to discuss this further with you so that we can better understand your experience. To that end, we ask that you email us at [email protected] with your full name and contact information. Thank you.

• D

  Debra Charette-Ierardi
  5

  Wonderful experiences all the time. The staff are always helpful and personable. I have been a member for many years and never had an issue. Love this credit union. Would never consider changing.

  Response from the owner

  Thank you so much for the kind words, Debra! We love our Middletown staff, too, and we’re happy that they are consistently providing you the best experience! We’ll be sure to pass your kind words. And while we’re always happy to see you, don’t forget to check out our Mobile App, too, for banking 24/7! Thanks again, Debra!

• b

  blvccpercs baby
  5

  I've ad this ban for nearly two years now. it is a phenomenal bank, so many great opportunities however the Newburgh location currently offer the worst customer service , it's actually frustrating and will make you want to select different banking experience. Please do not visit this branch it will ruin the great banking experience that this credit union offers

• L

  Lizah Escobar
  1

  My first bank and one that I swore by but after telling my own father to join, I had to leave as well as have his account closed. They opted him into overdraft protection and charged him $175 in fees for simple gas station purchases. This man is 62 and cannot work because he's beaten his body into the ground his whole life doing everything from installing ac and washer machines to working on cars. A truck broke his back at 18 and still he worked until he couldn't anymore. He only receives $800 each month from ssi and here his own bank robbed him. They told us he has to opt out of overdraft protection in writing. Bank of America has just told me you have to opt in, meaning it's automatically not going to charge these ridiculous fees and instead just decline the card. Part of this is his fault but the man doesn't understand it takes a few days for transactions to go through and I feel they take advantage of that. Hope they're happy with their $175 =/

  Response from the owner

  Escobar, we understand how frustrating it can be to be hit with fees that you weren’t expecting. We’d like to talk to you and your father further about this so that we can better understand your experience. Please send us an email at [email protected] with your name and contact information. Thank you!

• S

  Siddie Morrison
  5

  Phoned for help obtaining copies of cleared checks, because I could not find anywhere on MHV site advising me if I could & if I could how do to do it. Within minutes, I now know how to get check copies. Very professional, charming & oh so helpful. Great job.

  Response from the owner

  This is such awesome feedback, Siddie! Thank you so much for taking the time to let us know that the Middletown Branch delivered the experience we want each of our members to have. We’ll be sure to pass on your kind words. Thanks again!

• P

  Pedro Garcia
  5

  I use this Bank for my business and personal needs and refer almost all my friends and family to the 211 Branch! Denise Romero goes above and beyond for her clients at all times!

  Response from the owner

  Hi Pedro! Thank you for the awesome review! We are happy that you've received an excellent experience with Denise and our Middletown Branch. We hope to see you soon! Thank you again, and we'll be sure to pass on your kind words to our Middletown team.