Methodist Healthcare Federal Credit Union New Covington Pike, Memphis

Methodist Healthcare Federal Credit Union Reviews

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  rhonda garner
  1

  Ive been a member for 3 years.Very rude phone representatives. If they have go the extra mile to resolve a problem, you can hear the frustration in their voices.I had the app to lock my card but the app stop recognizing my password. Customer service was not able to help. I was never able to use it again. It took to years for online banking to actually accept my password. No free atm withdrawals or open Saturdays.This inconveniences the people that have to work and cannot make it to the bank before close. Quality customer service goes along way.this credit has possibly lost a lot of clients due to this.

  Response from the owner

  Hi Rhonda, We're incredibly sorry to hear that you've had such a poor experience with us; that is not the caliber of service that you should ever receive at MHFCU. In regard to the trouble with our online banking and apps, we recommend sending management an email through the "Contact Us" page on our website, or directly sending an email to [email protected], so we can get those issues fixed! To alleviate some of the need to make a trip to a branch, we offer several services such as remote check deposit and other services through our app, ATM CO-OP Network membership for easy access to participating ATMs nationwide, and even our phone branch, Access 24 (great to use if you're having trouble with online banking). Thank you for sharing your feedback with us, and please reach out to us to resolve some of those issues or chat further!

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  Taquera Williams
  2

  I have had my acct with this credit union for 5 months now. My first complaint is the access 24 line is ALWAYS RINGING BUSY. I called two straight days and the line was busy. My second complaint is I cannot enroll online to focus. Which is the online banking. It asks me for my acct number social and address. so I type everything in and it constantly says my address is not valid! I finally called the credit union and told them I had been trying to call access 24 line and she proceeded to tell me they only have 6 lines so if a lot of people calling at one time then its going to ring busy, then I asked her could she tell me my acct balance over the phone and she said she cant give acct balances over the phone. She told me i can go to an atm to get my acct balance. They are very rude and attitudal and I will be closing my acct very soon. The only reason I switched from orion was because I thought it would be more convenient since I do work at Methodist but now I'm going to switch back over!

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  Susan Schmidt
  5

  Have been a credit union member for over 46 years. Love their services and the people.😀