Merrimack Valley Credit Union Lafayette Rd, Seabrook

Merrimack Valley Credit Union Reviews

• S

  Shawn Smith
  1

  Much like what I said about the Haverhill branch, this bank has absolutely nose dived into the trash since COVID began. First, they won’t accept coins now without charging a fee, even for members, where before if you used their coin counters, they’d waive the fee and deposit the full amount. No longer the case. They removed their counters, and now you have to go to the teller and have them count out the coins with their end, lost five dollars last time out of a $50 coin deposit. On top pf that, they’re fee crazy. This bank several times now has withheld my direct deposits from my work and hit me with overdraft fees because they failed to process my paycheck in time to cover bills. I know that it is the banks end, as my employer has stated that my check is sent on Thursday and should be available next day every time, and other employees do not have this problem. To those that would say I should just have paper checks and go in every week - thats well and good, but my employer doesn’t offer this anymore. This causes me to have to not work my side job due to having low funds, therefore putting me closer to the hole that we all are desperately trying to avoid. Do not bank with this bank. Period. Its set up in a very trashy way to extract as much from you in fees as possible, its a bank looking to skim off their customers, which is very sad, as a couple years ago, I loved this bank. EDIT: I did call on Friday, honestly my review would be lower than one star now if possible. I was put on hold and led on a runaround for nearly two hours about why my paychecks weren’t making it into the bank to cover my expenses. No real answers. I haven’t had as much trouble of late, as I’ve been manually bringing cash to deposit… but even that isn’t fool proof. There are many occasions where this bank is legitimately unusable. Sundays, in particular, I find that at least two out the three of my nearest local branches don’t have the ability to even deposit cash. At least until well into the afternoon theres not even an option to do it via an ATM. Btw, you’ll find their ATMs very unreliable and they’re consistently not working every time I try to go on a Sunday or Saturday lately. Idk. Honestly, I still have no real answers about any of these things going badly. Not other than something that kind of boils down to ‘we’re sorry, our banking is literally slower and worse than any other bank around and we really have no good reason for that other than being way behind the times.’ Its a shame. This was my first bank.

  Response from the owner

  We are sorry to hear about your frustrations. If you’d like to learn more about deposit procedures, holds, and fees, please contact us at 800-356-0067 and ask for a supervisor. We’d like to help you get the most out of your membership and have a better banking experience.

• J

  John Fruci
  3

  Was in the back today with my Grandson and his mother to add her to his account and remove me. When the girl was done with my part ,I went and sat in the lobby. Was not impressed at all with Donna. She was sitting ,doing something on the computer and a lady walked in and was standing trying to figure out where to go and Donna never even so much a acknowledged that she even walked in the back for a good 3 minutes.

  Response from the owner

  Thank you for bringing this to our attention. Our members are, and should always be, our top priority. Members are usually greeted promptly with genuine friendliness. Our managers will address your observation with the related team members and will use it as a training experience.

• D

  Diane Tufts
  5

  If all banks & credit unions were this friendly & helpful, people would actually ENJOY going to do their banking in person. When we walk-in, we are greeted with a friendly smile & asked how our family is doing. Good old fashioned friendly service that is lacking in today’s world.

  Response from the owner

  Diane, thank you for sharing your positive experiences! We are happy to have you as a member of our credit union.

• N

  Niomi Lind McAllister
  5

  Best person there is Joyce B. If not for her I would ONLY use the ATM machine for all my needs. Whenever I need extra help I prefer to talk to Joyce and she's both extremely knowledgable and friendly. Just amazing. Deserves either more money or a promotion💜

  Response from the owner

  Niomi, thanks for sharing your feedback! Joyce has been with the team for many years & our members love her. Thank you for being a member!

• Z

  Zoe Collazo
  1

  Have called 6 times in the past 3 weeks, during business hours, to get in contact with someone who can help me and have not received a single call back. Will be refinancing my auto loan With a different bank with better communication.

• R

  Richard Comeau
  1

  Horrible, Customer Service. Talk down to you, Noses in the air. Withdrawing all of our money from this bank. Can’t give change for a $20 bill AT A BANK?

  Response from the owner

  Hi Richard - We're sorry that you did not have a positive interaction this morning. Your experience does not reflect the quality customer service we strive to provide, and we will use it as a training opportunity. We encourage you to give us a call at 800-356-0067 so we can discuss this further. Thank you.

• A

  Adam LaFrance
  5

  Awesome staff and a great credit union, have been with MVFCU for many years.

• D

  David Penkus
  5

  Seabrook commons MVCU great service and very helpful and friendly staff.

  Response from the owner

  David, thank you for leaving your review! We appreciate having you as a member!