Meritrust Credit Union - Andover E Cloud, Andover

Meritrust Credit Union - Andover Reviews

• B

  Brandy Hall
  1

  So tired of phone automation that doesn’t let me just speak to a person. If you fail to enter any information so they can give you a run around it hangs up. Can’t someone just answer the phone?

  Response from the owner

  Brandy, we apologize for the frustrations experienced when calling in. We have shared your feedback and message with our contact center team, and a representative will reach out to you through the phone number in our files. Thank you for taking the time share your feedback.

• V

  Veronica Kellogg
  5

  Went there to get a auto loan didn't think I would get approved with my credit. They was able to approve me. Even got reasonable monthly payments. They are very understanding and make everything clear on how it works.

  Response from the owner

  Veronica, thank you for this wonderful feedback! We're grateful for the opportunity to serve you and be a part of your financial well-being journey. We will be sure to pass your kind words along to our Andover branch team. Thank you again.

• R

  Ramona Nichols
  5

  Nathan and his team are AMAZING!! I moved to Meritrust and they made the transition so smooth giving me all the information to manage switching my bills and accounts over. I love how fast, personable, and kind they are at the branch in Andover. I love how many branches they have and are opening up all across Wichita and the ATM benefits they have with other Credit Unions if you are going out of town. I would highly recommend switching to Meritrust accounts so you aren't charges fees, you have all the easy of online banking while keeping excellent in person customer service!! I have sent friends to them for Auto Loans and Credit Builder Loans too!! Did I mention they have free budgeting too!!!!!

  Response from the owner

  Hello, Ramona! Wow - we are thrilled to hear this and are so appreciative you took the time to share about your experiences with Nathan and the team at our Andover branch. We will share this feedback with them. Thanks for choosing Meritrust to serve you and for recommending us to your friends!

• B

  Brianna McGuire
  5

  My husband and I have been banking with Meritrust for quiet a few years now and have both been very happy with everything offered from them. We also have loved the service provided via phone and in person at the branches. If we ever had an issue with anything or questions we needed answered, we were provided with great customer service and our issue was resolved quickly and efficiently. Would highly recommend!

  Response from the owner

  Brianna, thank you for taking the time to share this great feedback! We are glad to hear you're having an excellent experience with us and will make sure to share your comments with the team. Happy holidays!

• C

  Courtney Morse PT, DPT
  5

  This is just the most helpful banking staff you can ever imagine. Went in for an RV loan and they communicated so well and were so helpful. Will definitely use more of their services. Plus, they have a great looking building.

  Response from the owner

  Courtney, thanks for taking the time to share this great feedback! We are happy to hear this and will share this with the branch team as well. We appreciate you choosing Meritrust to serve you.

• C

  Christine S
  1

  They’ve REALLY gone way downhill over the past year. Between losing my money, my account rep disappearing and giving ownership of my bank account to someone else while I was out of town, sad to say I’ll be looking for another bank.

  Response from the owner

  Christine, we acknowledge your frustration and would like to visit with you about your experience. A manager has reached out to you to learn more. Thank you for taking the time to contact us and share your feedback.

• A

  Alex Russell
  5

  Nathan Axmann is an absolute rockstar! Great personality, easy to work with, and has your best interest in mind, always. Highly, highly recommend him and Meritrust!

  Response from the owner

  Hello, Alex! Thanks for the great feedback regarding your experience. We're glad to hear this and are sharing this feedback with Nathan and the team. We appreciate the opportunity to serve you!

• H

  Hop-a-long in KS
  1

  No Saturday lobby or drive up. Take your banking elsewhere.

  Response from the owner

  Hi Chad, we acknowledge the frustration and apologize for the inconvenience caused. It's our understanding you have spoken to a retail market manager to discuss the situation. If we can help further, please call us at 800.342.9278. We appreciate you reaching out to share your feedback.