Merck Sharp & Dohme Federal Credit Union Point

Merck Sharp & Dohme Federal Credit Union Reviews

• M

  Mrs. McCorry
  1

  This bank is infuriating!!! They closed down my debit card due to inactivity without warning me and told me I had to walk into a branch to get a replacement. How in the world does a bank think it's ok to just cut off my access to MY MONEY?!!!! I've used this bank for 9 years. I'm one bad fee away from leaving. They sent me a new chip card that got lost in the mail. When I told them I never received it, they tried to charge me for a replacement. The guy was very rude to me at the call center when I told him I never got it. The tellers are a little slow moving here bit otherwise are very nice. USAA has better customer service and they actually refund you the fee when you use an ATM that isn't there's.

  Response from the owner

  We are sorry your experience was not at the level you should expect and did not meet our internal standards. It is being addressed and you will be receiving a call from us regarding your card replacement and fee. Thank you for your continued business.

• L

  Leonard Mcpherson Sr
  5

  The entire staff is very professional and helpful.

  Response from the owner

  Thank you for the positive review. We appreciate the opportunity to serve you today and in the future.