Mercedes-Benz Kona Service Center Kaiwi St, Kailua kona

Mercedes-Benz Kona Service Center Reviews

• R

  RAGS GERMAN AUTO
  5

  In addition to having a business to business relationship with them I have taken my car here for a recall check. I found the whole experience to be very positive and professional. They had the car in and out on the same day. They went to the effort to make sure that we knew what was done. And everything was just fine.

  Response from the owner

  Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Service experiences! Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador

• d

  deny L
  5

  What an awesome time. This couple Kelly & Danny at Big Island European has it down to a science. Near Home Depot. Great public relations, great service and very reasonable compared to other repair centers. I will definitely be back when I need their services. Thank you, our Mercedes runs like a clock now.

  Response from the owner

  Hello Deny, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Kelly & Danny were able to assist you with great service, competitive pricing and communicative manner. We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Mercedes-Benz Kona Service Center

• Z

  Zach Powell
  5

  I showed up with a passenger rear axle sensor out. The desk was polite, personable, and got me set up to have it looked at. They came back with the estimate, I asked them to order the part, and they didn't charge me for the inspection. When the part came in, they texted me to set up an appointment, I came in for an hour and a half, and paid my bill. Vehicle has been performing well since. Word of warning: They only take credit. No cash, no checks.

  Response from the owner

  Hi Zach, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the polite, personable, informative and result orientated service you experienced during your recent visit with us. We strive to ensure guests receive the highest level of service and thrilled to have earned your 5 star recommendations! Please feel welcome to contact us any time. Kind Regards, Your Friends & Family at Mercedes-Benz Kona Service Center

• T

  Tony Fata
  5

  My 2008 c300 got a recall and took it to kona Mercedes service & asked for a full checkup for my car asking for a professional opinion. & a mistake happened at the shop and the airbag was not working properly. On 07/12/2021 i took the car back and they fixed the Airbag and manage to find the problem and now the airbag is working very good as it should. I changed my 1 star to 5 star to be fair and because at the end they manage to fix the problem & Thank you.

  Response from the owner

  Hi Tony, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

• T

  Tyler Adams
  1

  Tried calling parts department 4 different times on different days. Each time they say they can't get ahold of parts and them ask to take my number down and they will call back. Ive never received a call back. Customer service is horrible. Dont expect any help unless maybe going there in person.

  Response from the owner

  Hi Tyler, The team at Mercedes-Benz Kona Service Center would like to sincerely apologize for the communication challenges you encountered recently. Please feel welcome to contact us if we can offer assistance. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager [email protected]