Mercedes-Benz at Kansas City Madison Ave, Kansas City

Mercedes-Benz at Kansas City Reviews

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  Rik Ditter
  1

  Avoid this dealership for used cars, they don't stand behind what they sell. I bought a used G-Wagon and had it delivered out of state. Given the age (8 years old) and buying this sight unseen, I was very worried about the condition. I read the car fax, asked the salesman a lot of questions to make sure everything was in working order and in condition, and did everything I could to make sure I knew what I was buying. Either they don't inspect the used vehicles or they lied about the condition. The vehicle received has several undisclosed dents, and substantial rust. I've also now spent over $10k to repair things that were broken upon delivery. When I pushed the dealer about the defects, they offered to pay for a new battery ($445 of the $10k), but none of the other items, and simply said that that it was sold "as is". I bought this from a Mercedes dealership, not Joe's car lot. I expect them to thoroughly inspect every used car, even if it's not "certified". What I got was someone else's deferred maintenance headache! It came to me with a bad alternator $1100, bad batteries $445, bad AC condenser (the system already had dye, so someone clearly knew about it) $2500, bad ignition starter $1300, broken rear gate clamps $262, broken driver seat cooler and controls $500, bad front and rear shocks $2000, Bluetooth inop $500 for software update and reset, 3rd party remote start not working $750, illegal tint $600, moisture in break lines $150. And i still have not addressed the rust or the dents. Bottom line, I will not ever buy a used vehicle from this dealership every again.

  Response from the owner

  Thank you for taking the time to tell us about your experience. We take customer service and satisfaction seriously. Please reach out to Robert Hellweg [email protected] so that we can discuss this with you. Thank you again.

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  Michel Sportsman
  4

  Recently brought in my 2009 E class for some routine maintenance. My service advisor, Chris Hadley, has consistently been helpful, knowledgeable, and friendly. His estimates and advice are consistently on target and he knows what my hours allow and what my expectations are. He has never disappointed. There is always a loaner car ready for me and he has coffee and danish ready that honestly are about as good as Starbucks, but a lot cheaper. It is true we pay a little more than I would if I took the car to someone else, but the quality is worth the difference.

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  Sherryl Thorne
  4

  I absolutely love the Mercedes-Benz dealership of Kansas City! They are friendly, very helpful, extremely thorough, & easy to work with!!!

  Response from the owner

  Thanks Sherryl! We look forward to serving you again soon :)

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  Michael Schikschneit
  5

  Great staff, very professional and helpful. Every time I've gone there anybody I've dealt with has been absolutely great! I look forward to working with them much more in the future.

  Response from the owner

  Thanks Michael!

• B

  Bettina Moncus
  5

  On 4 SEP 2020 (I know I am late...) I had a service appointment at the Mercedes-Benz of Kansas City. I met with my Certified Service Advisor (Mr Ahmed (TJ) Altajl. I let him know that I was there for a 60k check-up and tire rotation. He was absolutely fabulous... Took me through the process and asked me if I had arranged for a another vehicle and I said no since it was only going to be a couple of hours. We went through the available service discounts and we were off and running. He showed me to the service waiting area (had a nice cup of Joe). The car was done before you know it (nicely cleaned and vacuumed) and I was ready to go... I just can’t thank the service department enough...just an incredible experience from beginning to end! I will definitely be back to the Mercedes-Benz of Kansas City.

  Response from the owner

  We look forward to it. Thank you for your business.

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  Dr. Lara Ryan
  5

  I love this dealership and buying my car was painless and quick. Kirk gets 5 stars for customer service and having all the paperwork prepared when I went to pick up my vehicle. He also made sure I had a loaner car to drive while I was waiting for mine to come in. Great experience.

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  William David Langston
  5

  My sales professional, Josh Keenan, was knowledgeable, friendly and fantastic to work with in my car buying experience. Everyone at the dealership, Kirk, Geoff,Fernando and Jesse were all top notch in making my purchase process smooth and positive. I highly recommend this team for any vehicle purchase. Kudos! W. David Langston, Esq.

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  Wuji Fei
  5

  Great service, great people. This is one of the only 2 places you can service your Mercedes in Kansas (officially). The waiting room for service is nice, has some free food and drink offering while you wait. I got a loaner car one time and it was great. Overall highly recommend if you got a Mercedes.

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  Royce Tenney
  5

  Not all dealers are the same. Very helpful and knowledgeable staff, made for a weirdly easy service experience. Nice facility. Highly recommended for MB repair, fair pricing and good communication (worked with TJ). Solved some electrical issues on an older AMG quickly and didn't push anything unnecessary. Worth the visit.

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  Ravi Kanuri
  5

  I have been servicing my S550 at MB of KC and have been impressed with professionalism that it handled it. The loaner car was ready when I brought my car in. A special call out to my Service Adviser- Chris Hadley who is very caring and responsive in addition to be one of the best Service Advisers that I have come across during 33+ years of owning (and servicing) MB vehicles. I would recommend MB of KC without any hesitation.

  Response from the owner

  We appreciate your trust and business.