MembersFirst Credit Union Douglas Blvd, Douglasville

MembersFirst Credit Union Reviews

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  Sherley Florival
  1

  They have the worst customer service, all of their loan officers are rude, and condescending. They pulled my credit for absolutely no reason. I’ve purchased my car through them and I dealt with 3 of the loan officers and they were all condescending. Do not recommend banking or anything else with this institution. In response, to your statement, my credit was pulled without verifying my income, which should of been done first, leading to my credit being pulled for naught.

  Response from the owner

  Ms. Florival, we're so sorry we were unable to meet your loan needs. A credit report is required for loan approval on a vehicle. We appreciate your membership and value your feedback and hope you will provide us with suggestions on how we can improve the way we serve you.

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  Jake Spoon
  2

  Very poor customer service when I opened a new account there and deposited a very large sum of money. The teller manager in the side office was texting on her phone when I walked in, and she had extra large, half-drunk, sweating McDonald's soft drink on the table, squarely between me and her, the entire time. I kept having to look around it to see her. She never once asked how much money I wanted to deposit, and then, after all the paperwork had been completed and signed to open the account, she sent me to the teller window to make my deposits. This is the first time I have ever had that happen; the other times when I've opened accounts, the person who opened the account then went behind the teller windows and handled the deposit. The teller told me that there would be a nine-day hold on the funds, which is the same thing I had been told when I called customer service in the first place, to inquire about opening a new account. It was also the same thing the teller manager stated. Then, after I arrived home I received a phone call advising me that there would be a 15-day hold on the funds. The phone call was from a teller and not the manager who made that decision, which is a cop-out by that manager to make a decision and then instruct an underling do the dirty work. If you're going to make a decision, YOU need to have the guts to transmit that decision to the customer. On the phone, I had to be transferred 2 or 3 times before I could find anyone who had the foggiest idea about the laws and rules that apply to hold times for deposits--no one else in a management capacity at this bank knew. Oh and when we first walked into the bank, the person who was standing there, ostensibly to greet customers, looked at me and my friend and immediately looked away without greeting us. I probably should have left right then. I would take my money elsewhere, but I don't think there is such a thing as a bank that actually does care about customer service.

  Response from the owner

  Thank you for your detailed and candid feedback. We apologize for your negative experience at our Douglasville branch. We have contacted the branch manager and discussed some options for improving the experience for members like yourself in the future. We look forward to providing you with a better experience in the future.

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  #BurningBushEatery LLC Anderson-Bush
  5

  I've been banking With MembersFirst since before it Became its name sake. Banked with MedCom over 23 plus yrs. I've bought all my cars through them. And everyone of our cars are paid off. Kudos to Douglasville Branch for being so close to my home on my day off on Mondays

  Response from the owner

  Thank you for your kind review! We appreciate the time you took to share your comments and are so happy to hear you have enjoyed your membership with us for over 23 years. Thank you for your membership!

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  Delaney Jackson
  2

  Teachers’ credit union. Keeps teacher hours and holidays. I’m a teacher. If I need to go to the bank I literally have to leave work and run up there. Teachers don’t actually get off when we’re supposed to. We have after school things for our students. You need new hours to actually service the people you are open for. You also need better customer service. Your staff incredibly talented at avoiding their job. This past week, I was sent a form with a really old address (from 2 yrs ago that I have updated since). So I emailed to raise my concern. Then I emailed a week later to follow up. Radio silence. I called. The lady is nice on the phone about updating my address and sending me a new atm card with my new last name BUT doesn’t take the time to send me a signable form so it can be handled today. So I call back. The next person is helpful but tells me about yet another form I need that the first woman didn’t mention bc she was trying to avoid her job. It really shouldn’t be this difficult to make simple transactions and there is a reason I do not bank with you often.

• K

  Kelly Honey
  1

  I have been banking with them consistently for 2 years now. Yesterday I went to open another savings account and the lady that helped me was very rude. She could not smile or be courteous to me. I said thank you as I left and all she could do was go hum. I was at the bank again today and smiled at her and she could not grin back. I have accounts at several other banks and get treated very well. They know me by name and ask me how I am doing. I have a good amount of money in my accounts at Members First and am seriously thinking about taking my money and going elsewhere. The treatment I have received the last couple of visits has been awful. They really need some customer service training. Nobody smiles or looks happy.

  Response from the owner

  Kelly, we're saddened to hear about the service you received at this location. We'd like the opportunity to look into this for you and make it right. Would you feel comfortable sharing your contact info with us via [email protected]? Your membership is important to us and it's important you're satisfied with every encounter you have with our staff and otherwise. Thank you for your candid feedback and please consider reaching out via email or 404-978-0080 to let us know how we can serve you better.

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  Lisa Jones
  5

  I was very surprised to receive the help I needed at a very crucial time. Customer service is great at the Douglasvile office. Ms. Robinson was very wise about information I asked about. Everyone I dealt with from any branch that I have called has been excellent. I am excited about being a member.

  Response from the owner

  Thank you for your review, Lisa! We're so pleased to have served you well and hope you will allow us to serve you for many years to come. We will be sure to share your comments with our staff. Thank you for your membership!

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  Jimmy Townsend
  3

  Excellent service more times than not. They refused an auto loan for me with a cosigner and then used the same cosigner for someone else. I had an auto loan with them prior and had not ever been late on a payment.

  Response from the owner

  Thank you for your review, Mr. Townsend. We're glad to have provided you with excellent service. Every loan application and situation is different and hope you'll share more with us about your concerns with your loan denial at [email protected].

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  A W
  3

  Lady named Pam made an auto loan process harder than it should have been and didn't even tell us about all of the products that the institution offered. People are practicing 1950 tactics in 2021. Sad.

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  StayC Lynn
  5

  Amanda makes every experience fabulous! 💖 Always goes the extra mile and gets the job done with ease! Thank you for being you doll👍 and the clerks are also top notch!

  Response from the owner

  Thank you for your kind words, StayC Lynn! We're so glad to hear Amanda and the rest of the team in Douglasville are taking good care of you! We'll be sure to share your remarks with them and the rest of our credit union team members. Thank you for your membership and please let us know how we can serve your future financial needs!

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  Dayton Carter
  1

  No credit union co-op services here.

  Response from the owner

  Hello, Mr. Carter. Thank you for taking the time to leave feedback. We're so sorry for any confusion regarding the availability of credit union co-op (shared branching) services. If you found information online stating this location is a share branch location, we apologize and will be sure to look into this to avoid further confusion. Please feel free to share this information with us at [email protected] so we can be sure to remove the inaccurate data. Again, we appreciate your feedback and apologize for any inconvenience you may have experienced.