Members Plus Credit Union Lenox St, Norwood

Members Plus Credit Union Reviews

• D

  Darlene Fisher
  1

  Tried to make a deposit on Friday @ 9:30 am Bank was closed!! So I decided to use the ATM to make my deposit, NO envelopes available to make my deposit! Tried calling every branch !! All were closed!! What the hell!!!😡

  Response from the owner

  Dear Darlene, First, we would like to apologize for your recent experience and for any inconvenience this has caused you. Please know that this issue is being addressed. Our goal is to keep you as one of our most valued members, and we hope to serve you better in subsequent times. Also, keep in mind that the Norwood ATM disburses an envelope for your convenience after you confirm your deposit amount using the ATM touchscreen. This is helpful when deposit envelopes are not available in the ATM vestibule. In the event of severe inclement weather, please visit our website and social media channels for up to date branch open/close information. Also, please check out our digital services, nearly any activity you need to do, you can do online. Additionally, if you download our mobile app, you can even deposit your checks. For any questions or further assistance, feel free to call Andrew Minton, Norwood Branch Manager at [email protected] or call 781-702-5969. We apologize again and we value you as a member. Member Services

• M

  Moyses Velasquez
  5

  Members Plus Credit Union went above and beyond to help get myself and my fiance into two newer vehicles by getting approved for two separate auto loans. Process was quick and painless. In one month we had our vehicles in our driveway. Truly took the horror out of the car buying experience. Mimi and Kassandra kept me informed and in the loop every step of the way. Amazing customer service! Cannot thank them enough.

  Response from the owner

  Moyses, thank you for your kind review! At Members Plus Credit Union we strive to achieve outstanding member service and we are so pleased to hear about your positive experience. We appreciate your membership. Have a great day.

• K

  Keith Quinton
  5

  This is based on my attempt to use Members Plus as a shared branch. I attempted to obtain a bank check drawn on my out of state Credit Union that participates in the Co-Op ATM's. I thought they participated in shared banking, but it turned out they didn't. Hangry, stressed, and short on time I was upset that the teller could not find my bank. While at the ATM to instead go get Money Orders, the teller came out and asked to try again. They really went the extra step to try to accommodate me and it's so rare to get attention and service like that.

  Response from the owner

  Keith, thank you for your kind review. At Members Plus Credit Union we strive to achieve outstanding member service and we are so pleased to hear about your positive experience. We appreciate your membership. Have a great day.

• A

  Asheley Williams
  1

  Horrible customer service, they take your social and when asked why something wasn’t approved they don’t have an answer. Then the lady just hangs up. They need to fire the entire staff at this location and rehire others that know how to properly communicate with people. I would never send anybody here ever . I will be getting in touch with a lawyer as it’s very sketchy as to why you can’t give me a specific reason but you took my personal information. If anything shows up on my credit I will come for this company. DO NOT GIVE THEM YOUR PERSONAL INFORMATION. Scams!

  Response from the owner

  Dear Asheley, Thank you for taking time to bring this to our attention. We are so sorry to hear that you have had such a poor experience. We strive to ensure every member is satisfied with our services, and we apologize for any way in which we may have inconvenienced you. Justin Lasko, VP Retail Administration & Business Development would like to personally apologize and learn more of what happened so we can prevent this from happening in the future. If you have any more questions, comments, or concerns, please don’t hesitate to contact [email protected] or call 781-905-1537. Thanks again, Member Services

• H

  Heather Kelley
  1

  I call and no one answers. Useless directory. Seriously, so frustrating a sea of nothing no operator etc. Poor

  Response from the owner

  Heather, we are sorry to hear about your frustrating experience. We hope to talk with you soon. Please email our VP Retail Administration, Justin Lasko, directly at [email protected], and he will be happy to assist you. Thank You.