Members Credit Union 12th Ave, Hickory

Members Credit Union Reviews

• J

  Jim Crook
  5

  Kim at the Hickory branch has always been very easy to deal with. All our dealings have been quick and easy. I would recommrnd MCU to family and friends,

  Response from the owner

  Jim Crook, we are thrilled to have you as a member! Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We appreciate your kind words, especially about Kim! She is an amazing asset to our team and we value her hard work and dedication to serving each member with a heart of service. We look forward to continue serving you for all of your financial needs.

• N

  Nancy Collins
  5

  I've been here for years and you just couldn't ask for any better women to assist you. Our Hickory team deserves to be the best bank/Credit Union around. I'm grateful to belong to this Branch and to know such beautiful and loyal team!!! HICKORY CREDIT UNION...#1

• S

  Shots with Cola
  1

  I would not recommend getting a car loan through members. They have sent repo men to my residence on more than one occasion to “collect information” at night even though the car loan is up to date. Greg Gonzales will harass you repeatedly about your car being late and if you prove your current he will than say good but don’t get behind or we will repo your vehicle. Even employees at the bank no this guy is terrible and recommend you reporting him. Save yourself the hassle and go to a real credit union like state employees. This place is awful and would be better ran by my 2 year old daughter.

  Response from the owner

  Hello, please email us at [email protected] with more information (full name, phone number and any other details about your experience). If you are wrongly being placed in collections when your car payment is current we want to correct this, but we can’t look up anything based on your google username. We are sorry if you are being treated unfairly and once we have more information we will investigate and take any corrective action that is necessary. Thank you for bringing this to our attention.

• D

  Douglas Helms
  1

  I went in there to see about opening an account and ask questions. The lady could not answer my questions and was very rude. When I asked a question about different accounts, her answer were they are the same thing. I asked about checks and she could not answer them. Finally, I just walked out and told her I would take my money elsewhere. She acted like she didn't care.

  Response from the owner

  Hi Douglas, We are sorry to hear that you received such poor service. Please email us [email protected] to learn more about who you spoke to that was not able to communicate what products we offer and details about them. Thanks for taking the time to let us know.

• L

  Lynn
  5

  Quick, convenient, great rates and friendly staff!

  Response from the owner

  Lynn, thank you for your wonderful review! At Members Credit Union, quick and quality service is something we strive for to keep our members happy. We value your membership and look forward to serving you again.

• K

  Kelsey Near
  1

  I just became a member and the customers service has been disappointing. I have come through the drive-through 3 times and called on the phone as well and each time has not been a pleasant experience. I left feeling like I was a bother and am tempted to find another credit union.

  Response from the owner

  Hi Kelsey, We are sorry to hear that you received such poor service. Please email us [email protected] so we can learn more about who you spoke to and what was said to make you feel like a bother. Thanks for taking the time to let us know.

• L

  Lorraine Blithe
  5

  The best bank around due to their awesome customer service . They are so friendly and helpful and other banks cannot compare to their customer service. They actually care about the customers.

  Response from the owner

  Thank you for your kind words and positive review! So glad you are a member

• D

  David Craig
  5

  Been banking with Members Credit Union for year's now and I honestly have not one complaint! Don't see banking with anyone else!! Highly recommend .

  Response from the owner

  Thank you for being a member!

• D

  Dale Gilleland
  5

  They have a great staff and all are friendly and have the perfect down home attitude. I hope they are well compasated for their great service and awesome personality!!!

  Response from the owner

  Thank you Dale for your kind words and 5 star rating. We appreciate your membership!

• L

  Lynn LaCroix
  5

  Very friendly and fast! I went in prepared to open my account, thinking it would take a while. Out in less than 10 mins.

  Response from the owner

  Thank you for taking the time to leave us a review. We appreciate your membership!