Members Cooperative Credit Union W Central Entrance, Duluth

Members Cooperative Credit Union Reviews

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  Tony Payson
  1

  Wow, McCaylea for the win. After having the website down all weekend I call in because I needed to have a transfer from savings to checking. I waited on hold for 57 minutes to get a very rude person named Mccaylea very unprofessional language and did not care about me as a member what so ever. Offered no solutions and hung up on me. I’ll be closing my accounts after 13 years of good standing accounts.

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  Joel E
  2

  Hours do not factor for those who work 9-5. Drive thru runs much slower than the spirit valley branch when more than 2 vehicles are in line. Additional customer service training could be useful as well.

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  Ileigh Gorham
  5

  I have banked here since high school. They are always friendly and I have not had any issues that could never be resolved. I have had my card number stolen a few times (don’t pay at the pump with your card at gas stations) and they have always caught it very quickly and stopped any fraudulent charges. Instead of waiting for a new card through the mail, I would just go to the bank and get a new card right away. Their online banking is also very easy to use and convenient. I see myself banking with them for a long time.

  Response from the owner

  Hello Ileigh, Thank you for leaving such a nice review! We take pride in giving outstanding service to each member and we’re pleased to receive your high praise! Thank you! MCCU

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  Martina Carlson
  1

  Only one teller was working so I waited in line for 10 minutes only to be told they couldn't break my twenties and give be change because I didn't have an account with them. Is this a thing at other banks? Since when can you not get change at a bank?? Since my husband is a vet we bank with USAA, so can't just go to a branch for change. Luckily McDonald's took pity on me. You won't be getting any business from me any time soon.

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  laurie briggs
  1

  Do not bank here!!!!!!!!!! I had fraudulent charges on my account went to dispute them on the 18th they said they would give a provisional credit in 10 days come to find out its 10 business days and they started the process on June 28th instead of June 18th. Well because of that lie I now have yet another overdraft fee that they wont refund. They lie and steal from you. Plus they give you the worst customer service.

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  Taylor McCoy
  1

  They LOST my money instead of keeping it safe. I had my debit card stolen from me in mid-december of 2018. I was panicking and went directly to this location within 30 minutes of it being stolen. No fraudulent purchases had been made yet on my stolen card. I asked them to please close my credit card immediately as it had been stolen. They clicked around on the computer a bit and then told me that it had been CLOSED so that no one could make any fraudulent purchases on it. Fast forward a month and a half later, I come to find out that on the day it had been stolen, the teller had made a mistake when closing it so that IT HAD NEVER ACTUALLY BEEN CLOSED. I went through several representatives before learning of this to beg them to close replacement card after replacement card and to ask them to please help me figure out why all these fraudulent purchases were appearing in my online banking. Nobody thought to check if I had any other cards open in my account. I could have lost much less if they had just checked. Since I am so young, I did not even feel believed by some of the staff when I told them my story. I am not a rude or angry person, I am usually very understanding. I was terrified of what was happening. I couldn’t even sleep at night; I was too scared that I would wake up in the morning and more would be gone. I am very ill right now and can barely work, so what I have is what I have. I can’t pay my copays at the hospital with nothing. In a time where I needed Members Cooperative Credit Union most, this location couldn’t keep me safe.

  Response from the owner

  Hello Taylor, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us. We would be happy to connect you with one of our team members if you would appreciate a call or contact to discuss the issue further. Please email: [email protected] your contact information and the best number to reach you at, and we will get back to you promptly. Thank you, MCCU

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  Weston Archambault
  1

  They cancelled my current debit card without my permission, due to a suspension they had about fraudulent activity from caribou coffee. I never received my other card, I've ordered two of them since this. I'm now late on my rent payment because of this. I've been waiting on hold for an hour to try and fix this.

  Response from the owner

  Hello Weston, Member security is our top priority, and apologize for your frustration. We would be happy to connect you with one of our team members for further assistance with your account and debit card, if you could please email: [email protected] your contact information and the best number to reach you at. Thank you, MCCU

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  Lesa Bergquist
  5

  I have been a member of MCCU for a few months and couldn't be more pleased. I love their convenient mobile options which allows me to manage my finances right from my phone. This is a luxury I didn't have at my previous bank and love that MCCU keeps up with latest technology which makes banking with them all the more convenient.

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  Byron Helland
  5

  I've worked with MCCU for many years, even before the name they have now. Always friendly, great service, best loan rates &staff. Excellent run business.

  Response from the owner

  Hello Byron, Thank you for leaving such a nice review! We take pride in giving outstanding service to each member and we’re pleased to receive your compliments. Thank you! MCCU

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  Tree Frog
  5

  I have banked with (Lake state) Members my entire life. This branch is the best in the northland! I will go out of my way to go to this branch due to the customer service quality I have received consistently at this branch :)