Members 1st Federal Credit Union Tristan Dr, Dillsburg

Members 1st Federal Credit Union Reviews

• D

  Donna Chronister
  2

  ATM down way too much. Was hacked and "threatened" by a member of the fraud department several months ago. Hard to reach customer service.

  Response from the owner

  Hi Donna Chronister, we are sorry to hear about your frustrations. Our team would like to take a closer look at your situation. Please email [email protected] with additional details. Thanks!

• N

  Nathan Lehman
  5

  So the whole reason im writing this review is for Jenna R in customer service or as I call her a godsend. Im not going through all the details but as most of us are familiar with good customer service is rare and she wasnt good she was exceptional. The difference and the comfort you feel when talking to somone who you can tell genuinely cares about your issue is second to none. Ive been banking with members first for over a decade and its been ok throughout the years id say a 4 but Jenna bumped that bad boy to a hard 5. Jenna if your reading this thank you again. And Jennas boss if your reading this you give that girl a blank bonus check and you tell her to fill out whatever she thinks is fair.

  Response from the owner

  Hi Nathan Lehman, thank you for taking the time to tell us about your experience and thank you for being a member!

• J

  Joseph Burch
  5

  Everytime I come here the staff is friendly and helpful. I was applying for a loan and Sara helped me through the process very politely and professionally. As I walked out the receptionist told me to have a good day, putting a smile on my face. Thank you all!

  Response from the owner

  Thank you for taking the time to tell us about your experience, Joseph Burch and thank you for being a member!

• B

  Bev Price
  1

  We closed our accounts because we moved. They cut us a check for the remaining balances in our accounts. We went to a teller to cash the check and they wanted to charge us $5.00 because we no longer had an account. It was a Members 1st check and they were told that it was a check that they gave us because we just closed our accounts 2 mins. ago. It doesn’t matter that we had banked there for over 10 years. We had just become totally insignificant to the institution as soon as they cut that check. WOW!!!

  Response from the owner

  Hello Bev! We are very sorry to hear about your experience. The branch manager will be reaching out to reimburse you for the unfortunately timed fee. Thank you for your membership, we wish you all the best!

• S

  Scott Troup
  2

  I called to apply for a small business loan and they said they would call me back in a few days. I waited a week and called them back and was told they can't find my paperwork and that they are putting a stop to all the small business loans. Thanks for the help.

  Response from the owner

  Hi Scott Troup, we are sorry to hear about your experience. Our business loans team would be best suited to help you. Please call them at (800) 283-2328 x5168. Thank you!

• M

  Michelle Whitmire
  5

  I have been with them for 15 years 😁 I have never had any problems with them.

  Response from the owner

  We very much appreciate you taking the time to share your feedback with us, Michelle Whitmire. We hope to see you again soon!

• C

  Cricket Faust
  5

  I've been banking here since 1991 and had my job at Navy Depot in Mechanicsburg.

  Response from the owner

  Thank you for being a member, Cricket Faust!