Members 1st Federal Credit Union Old Post Rd, Harrisburg

Members 1st Federal Credit Union Reviews

• J

  Jaylynn West
  1

  I have spent over $500 in overdraft fees in the last two months. I have asked that money not be taken from my account that I don't have, and somehow it is still happening. When I needed to cancel a pending transaction that I already canceled through the charging company, Member's 1st took it out anyways and I was required to pay another fee for them to cancel the transaction so I wouldn't get another overdraft fee. They continue to take money and then tell me there's nothing they can do about it without charging me more money. Open a bank account somewhere else and save yourself the trouble.

  Response from the owner

  Hi Jaylynn West, we are sorry to hear about your experience and our team would like to see how we could help. Please email us at [email protected]. Thank you.

• A

  Ashley Aleman
  1

  Let me tell you how appalling the customer service is here. We applied for a loan online that took 3 weeks to get a response on the approval. The only reason we got a response at all was because we called and sat through several transfers to get that information. When signing for the 1st loan we realized we needed an increase and gave our information. Guess what? It was another 2 weeks until we started calling and sat through more transfers to find out it was approved. NO contact from members 1st about our loan status on either loan. Then after sitting through the lousy customer service on the phones we show up for our 2nd signing. We were early with the hopes of getting right in but there was a wait. And the wait was not the problem, we knew we rolled the dice showing up early. The problem was the rude and disrespectful approach taken by the woman who approached us and felt the need to address us in an openly condescending manner. We waited the 30 minutes until 4 when a banker came out at 4 on the nose to escort us to her office. The interesting thing was she didn't have a customer before us. Coincidence or Power Play? I know what impression was made with us.

  Response from the owner

  Hello Ashley Aleman, we're sorry to hear about your experience and would like the opportunity to discuss it further. Please email our team at [email protected] with these details. Thank you!

• T

  Taylor Hendricks
  1

  Laziest bank I have ever dealt with! I got reimbursed from a company and they voided my check because they didnt feel it was real rather then call the number on the check to ask the owner of the store! It would literally have took them .2 seconds to pick up a phone but why would they do that rather then just putting me out of $83! I will be looking in to new banks starting tomorrow... banks that actually care about the well being of their consumers I guess 8 years working with them didnt matter to this bank!

• R

  R.L. H.
  5

  The Members 1st on Old Post Road provides excellent customer service. All employees at this branch have been helpful every time I have needed to visit. Would highly recommend.

  Response from the owner

  We very much appreciate you taking the time to share your feedback with us, R.L.H. We hope to see you again soon!

• B

  Brion Youngman
  5

  Karl was very helpful and made signing up for a savings and checking account easy and painless.

  Response from the owner

  Thank you for taking the time to tell us about your experience, Brion Youngman!

• A

  A Friese
  2

  Went through the drive through this morning to deposit money and was greeted with "yeah?"

  Response from the owner

  Hi A Friese, thank you for your feedback. We will share it with our internal team.

• M

  Melissa Gates
  5

  Extremely helpful and friendly. Definitely that small town, credit union feel with the perks of over 60 branches.

• C

  Chandra Nechali Rai
  1

  Worst & poor bank ever lazy staffs

  Response from the owner

  Hello Chandra Nechali Rai, we're sorry to hear about your experience and would like the opportunity to discuss it further. Please call our customer service line at (800) 283-2328 so we can help. Thank you!