Member One Federal Credit Union Electric Rd, Roanoke

Member One Federal Credit Union Reviews

• C

  Corey Kurtsen
  1

  Member One on Electric is the worst one. The one on Hershberger is much better, IMHO. One of the women over here at the Electric one thought it was a bright idea to call me a liar! I was alone, and they asked if I have a family. I responded I have three girls. The woman asked me a question about parenting, I was caught off guard & answered it incorrectly. She took that as I am nothing but a fraud. She asked “Are you sure you really have three girls?” And she asked “Why aren’t they with you?” This was on the weekend, I told her they were with my significant other. She gave me a look of disapproval, she obviously didn’t believe me. But I could care less, people are absolutely crazy these days. The way she questioned me and doubted me is proof of how crazy people are. My girls are my world, that’s not a smooth move to basically tell me my whole world is a lie! I will not ever return to this branch. I suggest retraining and maybe replacing a few people here.

  Response from the owner

  Corey-We’re sorry you did not have a good experience. Your experience is not in line with the excellent member service we strive for, and we will certainly share your feedback with our Member Experience team. We do value your membership.

• G

  Greg Jones
  1

  Don't bank here. Didn't use the account for years. Seven months after I quit using it fraud charges was put on my account. They let the transaction go through 3 times and charged me $105 while sending it to collection agency. Closed the account and will never bank with them again.

  Response from the owner

  Greg - We are sorry to hear about your unfortunate experience with fraud on your dormant account. The information will be shared with our Member Experience team for further review, as we always strive for excellent member experience. We are sad to hear that you are no longer a member and wish you the best in the future.

• P

  Paula Sykes
  5

  Sheldon was great! He was extremely knowledgeable and guided me through the process.

  Response from the owner

  Hi Paula! Thank you so much for the 5-Star review you recently gave us! We appreciate you taking a few moments to share your 5-Star experience with us, and we value your membership with Member One!

• J

  Jaiden Morgan
  3

  It's a bank! Didn't go with their plan as there was some hoops that I didn't really want to jump through. Wouldn't really trust a federal bank with my money anyhow haha.

  Response from the owner

  Hi Jaiden. We are sorry to hear that the product or service you learned more about did not quite meet your needs. To clear up any confusion, we are a credit union and not a bank. There is a big difference! Credit unions are nonprofits that you must be a member of in order to do your banking with us. Top primary benefits of credit unions are often lower fees and better rates, and your savings are federally insured by the National Credit Union Administration to at least $250,000. Learn more by watching this video: https://www.youtube.com/watch?v=GC0BtcLSf_0. We hope you would consider giving us another look! Thank you.

• J

  James Morrow
  1

  Randomly started charging $3 "Statement fees" to mail your monthly statement demanding online only when their online portal frequently fails. AND after years of claiming paperless was "optional". Terrible management decisions. I closed my account and would not recommend them to anyone.

  Response from the owner

  Hello James. We are sorry to hear your frustration. This was not a change that our organization took lightly and it is a common practice among financial institutions, including other credit unions, and offer benefits to members. e-Statements are fast, convenient, secure, eco-friendly, and free. All Member One members (both with paper statements as well as e-Statements) received notifications in every statement since September 2020 of this fee to begin with January 2021 statements. We also engaged in multiple marketing campaigns and specifically communicated to members not already enrolled in e-Statements to encourage them to sign up and thus avoid the charge. We are sorry to hear that you closed your account with Member One, and we are always here if you would like to come back.

• D

  David Gaylord
  1

  Getting anything done at this branch is a chore. The tellers are slow, both inside and at the drive-thru. There is regularly a line that can take over 20 minutes to get through. This branch is understaffed with uneducated tellers. The ATM is antiquated. I can not recommend anyone become a member at this credit union.

  Response from the owner

  We’re so sorry to see the one-star rating you gave us. We always strive for excellent member service and will certainly share your feedback with our Member Experience team. If you could please contact us at 800-666-8811 with more details on what caused such a low rating, we would very much like to try to address any issues you may have encountered. We do appreciate your membership with us!

• K

  Kyle Forry
  1

  The policies of this bank make absolutely no sense to me. Why would it take 10 business days for funds to be made available to the member after the check is deposited, with NO WAY of expediting it? I was told that once the decision has been made to hold a check, they absolutely cannot lift that hold. Even if they have a hard copy check in their possession. I could have easily gone just about anywhere to cash said check, and I'd have my funds in hand immediately. Member One customer service is awful, and their policies are ridiculous. I will be closing my account with them as soon as possible, and I recommend anyone else reading this to bank elsewhere.

• E

  E. Wayne Sowder
  5

  Longtime customer (1979) dating back to when it was the N&W Credit Union. Helpful, informed staff have always answered my questions concerning my personal and business account. Most recently with securing a PPP COVID business loan. Highly recommended.

  Response from the owner

  Hello - Thank you for the 5 Star review and taking the time to share your positive experience of so many years with us! It means a lot. We're honored to serve you and we truly appreciate your membership with Member One!

• S

  Sidney hudson
  1

  The robot female employee at the window said they couldn’t deposit a check because it had my daughters name on it and she did not have an account with them. Just two days prior, they did indeed deposit a check, with my daughters name on it. Also, she kept grilling me what account I wanted the deposit put in.(obviously she had not even taken the time to look at said check) I had (as I am going to close all accounts) a money market account with obligatory savings needed. There have been no deposits to the savings, plus I provided the account card given to me by the bank, plus I have never been ask this questions before. She has no idea what customer service is. Customer service is not making things more difficult for the customer.

  Response from the owner

  We’re sorry to hear you had a negative experience, Ms. Hudson. We’d like the opportunity to speak with you to see if there’s anything we can do to help. Please call us at 800-666-8811 if you would like to discuss this further.

• w

  w tull
  1

  Debit card was hacked on the Internet. Trying to get this taken care of was almost impossible. It’s been over three weeks and still no card. Impossible to get local number.

  Response from the owner

  Hello-We’re sorry to hear your frustration and for the inconvenience. Your experience is not in line with the excellent member service we strive for, and we will certainly share your feedback with our Member Experience team. Our toll free number goes to our Member Support Center in Roanoke. If you are still interested in speaking to a Member One representative about your situation, please reach out to representative by calling 800.666.8811. If you would like to private message us your contact information, we’ll be happy to reach out to you. Remember, never share account or personal information on social media and/or through an unsecure internet provider. We do value your membership.