Member One Federal Credit Union Fulk Dr, Radford

Member One Federal Credit Union Reviews

• M

  Missy Biggs
  1

  I call the center to get my vehicle loan payoff. I'm told after paying for two years on my loan that my payoff isn't even half of the amount borrowed. What?! It's only a 3 year loan.

  Response from the owner

  Hi Missy, thank you for your feedback. We have shared your question with our Experience team for further investigation and follow up. We do appreciate your membership!

• L

  Lizzy Cadle
  5

  I absolutely LOVE doing business with Member One Federal Credit Union, and with this branch in particular! The employees are super friendly, unbelievably resourceful and go above and beyond to help you with any financial need you could ever possibly have! I couldn't imagine going any where else for my banking! Please keep up the excellent work, you guys rock!! ♥

  Response from the owner

  Wow! Thank you so much, Lizzy! We appreciate the praise and will be sure to pass it along to our Fairlawn staff. It is our pleasure to serve our members, and we love hearing that our employees are providing such excellent service. Thank you again for the glowing review and for being a member.

• H

  Halo Bender
  1

  The whole idea of being a credit union is shared branch banking. These people asked me why i still dealt with them... I ask myself the same question every time I have to deal with them. 30 years ago this credit union was great but they now put the members dead last. I do not like this credit union it was much better when it was the N&W railroad credit union. Managers and everyone who work there never stay long. AVOID THIS OUTFIT, CHANCES ARE YOU WILL HAVE CONCERNS.SUCH AS I HAVE HAD.

• p

  peace _gamz
  3

  I only give a 3 due to a certain teller there the company as a whole I like I spend Over700 a month for my two vehicles through a Loan with them my newest vehicle I got.a Great rate I do not like getting a hard time when I don't have my account number. And chose to give my social being told that I NEED to have it next time and that I NEED to remember it bc it hold up the line is crazy if typing in 10 numbers vs 5 numbers takes them so much longer then they probbly should not have a job that involves typing never had any issues in past with any other branch or teller

  Response from the owner

  Thank you for the review, Ms Lopez. We have notified the retail center of your concerns. Please know that your security is of the utmost importance to Member One. Thus, we prefer members share account numbers with us as opposed to social security numbers that other people could overhear. Also, if a member has multiple accounts, the account number ensures money is being deposited or withdrawn from the correct account. Again, our goal is to keep your identity secure and provide accurate service to you. Thank you again for voicing your concerns.

• E

  Emily Alderman Stoots
  5

  This bank has some of the best employees in the banking industry. They are professional and willing to go the extra mile. I have not looked back at my old bank one time! Thank you for being awesome!

  Response from the owner

  Thank you for your wonderful comments about our employees! We think they're pretty great, but it's always nice to hear it from our members. We're honored that you chose us for your financial needs and look forward to providing you with excellent service.

• J

  Joslyn Gantt
  1

  I love the people here..they go out of their way to help in any way possible. The comment I made a few weeks ago was true in that moment..but this week things have changed and I feel frustrated by the many different people and departments I have dealt with especially today..no one has been able to help, each employee has a different answer and I have had great standing with the bank..but today I am treated like I do not matter..😔

  Response from the owner

  Wow, thank you so much, Joslyn! We appreciate your feedback and will be sure to pass it along to our Fairlawn team. It is our pleasure to provide our members with excellent service. Thank you again for your 5-star review and for your membership!

• M

  Mary Anne
  5

  Love these girls! Always have been helpful and kind. Can't waitt to do business in person again.

  Response from the owner

  Thanks for the 5 Star review! Thank you for taking the time to share your positive experience with us. It means a lot, and we appreciate your membership with Member One!

• K

  Karis Johnson
  4

  Edited 10/9/20: thank you to member one for actually reaching out to me. Laura at this branch was extremely understanding and willing to work with me. Thanks for the help!

  Response from the owner

  Hi Karis. Thank you for reaching out to us about your experience. I have referred your comments to management and someone will be reaching out to you to get more information about this situation. We sincerely apologize for your frustration and we do appreciate your membership.