Member First Mortgage 44th St, Grand Rapids

Member First Mortgage Reviews

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  Sylvia Henry
  5

  We'd like to thank Members First for affording us the home of our choice and for the timeliness of getting this process completed. Going forward we know who to recommend to our family and friends.

  Response from the owner

  Thank you so much, Sylvia! We are so glad you had a great experience working with the MFM team on your mortgage.

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  Jesse Slater
  5

  My experiences with Member First Mortgage could literally not have been any better. From day one I was treated with kindness and respect. I felt like I was a friend rather than a customer. We have completed both a refinance as well as a new home purchase with Member First with no regrets. Loan products were explained to me clearly and recommendations were made based on our particular needs even with special circumstances. Member First Mortgage, with their loan officer Jim Rogers, has truly made our dreams come true! We were able to get our dream home and could not be happier. I would recommend that anyone in need of a mortgage or needing to refinance please don’t hesitate to contact them today.

  Response from the owner

  Hi Jesse, We're so glad you had great experiences throughout both purchase and refinance transactions with us! It's great to hear you enjoyed working with Jim and he was able to provide you with excellent service. Thank you for providing a review!

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  Stanley Bemish
  5

  The experience from the initial discussion about the goals for refinancing of our home was outstanding! No other institution could touch the interest rate and terms. The entire cycle was quick and Wayne Fuller kept us updated on point all the way through! Thanks Member First Mortgage, especially Wayne Fuller for going that extra mile for us!!!!!

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  Daniel Yeakel
  5

  Even after I was quarrelsome by phone about the required cushion in my escrow account and after I sent an unsparing cancellation letter, the escrow department at MFM was polite, professional and quick in responding to my later requests. I probably would have been more tactful if I had realized how much help I'd need from them after cancelling my escrow account (sorry). But they were helpful and fast anyhow, and I'm sincerely grateful for it.

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  Rob Masta
  1

  I started the process to buy a home for the first time, I filled out the application to get pre-approved. They called me right away to finalize the application (awesome! I thought) well I was wrong didn't hear back from anyone else, I literally called 8 times, emailed and never hear from them in over a month, also got a beautiful hard inquiry on my credit score.. 2 months later (today) I receive and email frome someone on your team "reaching out to me".. are you serious? I take a hit on my credit score, no call back no emails Nothing.. I cannot dispute it cause I signed it saying they can pull my credit (some people wouldn't mind losing 18pts, but others that have worked hard to get a good enough score, it sucks). Waste of time. Thought I let you know, that I found a house, and my mortgage company I'm working with is amazing, and I close in just a couple weeks..

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  Richard Ignatius
  5

  Member First Mortgage has been Great to work with! They helped me to refinance my mortgage and get a really good rate!

  Response from the owner

  Thanks Richard! We're glad to hear you had a great refi experience working with the MFM team!

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  N. Chappy
  1

  Terrible customer service, -5 stars Downright worst mortgage experience I have ever been through. They took almost 6 months to close, I have a 801+ credit score. Already had an account and loan with them. Also not my first mortgage. They don't return calls in timely manner, leave you under assumtions, then change conditions last minute and say it was a "mistake". Then Sold my mortgage off to another company before EVEN closing. Every step of the way was bs and didn't need to be. But use another credit union because CUs have the best rates. Pulled my credit a second time, BECAUSE OF THEIR INCOMPOTANCE. It was their fault, not mine, things got delayed. (Someone was supposedly off work) not my problem. Dropped my good credit score because of this. Said they would fix it and never did. They said they would have a manager call me after the loan process and work things out, when I said this is wrong. They never did. Thanks for nothing in the beginning and nothing in the END. Look elsewhere if you want good customer service.

  Response from the owner

  Hi N.Chappy, we are so sorry about the issues you experienced during your mortgage process. If you would like to speak with a manager about your personal experience, please send us an email with your contact information and preferred contact method (email or phone) to: [email protected] and we would be happy to reach out. Thank you for leaving this review, we look forward to the opportunity to speak with you about your experience.

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  Dusty Dawson
  5

  I wanted to decrease the amount of time from a 30 year to 15. With the rates as low as they are I wanted to take advantage. Members first was very professional, thorough and made the transaction super easy

  Response from the owner

  Thanks Dusty! We're so glad you had a great experience working with the MFM team on your refi!

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  Elizabeth Lucas
  1

  DO NOT USE THIS COMPANY. My experience with this company is solely based off a current experience. I originally applied for this loan back on August 3rd and had received an email to continue finishing or can call in. Well I called in and spoke with the Buckley Geno III. He had the biggest attitude ever. Red flag. Then I receive a phone call from a Kevin Trumble a couple of days later. Here it is August 26th and I have only spoken with their “loan consultants” Kevin Trumble over the phone once and via email maybe twice. I have reached out one time and one time is enough if you’re trying to gain me as a customer. I shouldn’t have to chase someone down to respond to my emails and voicemail. DO NOT USE THIS COMPANY UNLESS YOURE DESPERATE AND EVERYONE ELSE HAS TURNED YOU DOWN. AND EVEN THEN JUST CONTINUE TO WORK ON YOUR CREDIT AND GO WITH A RESPECTABLE COMPANY. Reaching out to speak with anyone else is a joke. I called in and their receptionist phone is horrible. After explaining to her that her phone connection was bad she just hung up the phone. Getting to a manager is a joke. Again, DO NOT GO WITH THIS COMPANY.

  Response from the owner

  Hi Liz Liz, we are so sorry that you did not receive the service you deserved during your mortgage process. We would appreciate the opportunity to discuss the communication issues you experienced. If you would like to speak with a manager, at your convenience, please send an email with your preferred contact method (email or phone) to: [email protected]. Thank you for posting this review, we look forward to the opportunity to speak with you and improve in the future.

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  Tenisha Lewis Moore
  1

  Beverly Burik was not very helpful as I was exploring options for my family with a refinance and a rental property. The responses via email were very short then she totally ignored me. It was very rude and unprofessional. There are many other companies out there and that’s no way to treat potential customers.

  Response from the owner

  Hi Tenisha, we are so sorry about the issues you experienced with our team! We would sincerely appreciate an opportunity to discuss the problems you encountered, at your convenience. If you have time to speak with a Member First Mortgage manager, please send us an email with your preferred contact method (email or phone) to: [email protected]. Thank you for posting this review, we look forward to the opportunity to speak with you and make improvements in the future!